system failure: fetching folder data for mailbox

[tanke67]

Hi, some users can not access to their account, when I look to the zimbra log, I have this error:

com.zimbra.common.service.ServiceException: system failure: fetching folder data for mailbox 102
ExceptionId:btpool0-698:1261495785493:ff993bd17553da50
Code:service.FAILURE

What can I do??

[Lynner]

Have you tried re-indexing the mailbox?
Also what version of Zimbra are you using?

[tanke67]

Yes, I do re-index the mailbox.

zmcontrol -v

Release 6.0.1_GA_1816.SLES11_64_20090911174858 SLES11_64 FOSS edition.

[Lynner]

Is zimbra throwing any error messages when the use tries to login through the web interface? any windows that pop up?

[tanke67]

Hi Eric..
We only use the web interface..
I got in the admin console, And when try to open the account in ajax mode, never open, If I try in html mode, open with a lot of ?? everwhere and in the folders area put this message:
An Unknown error occured. Please click here to go back to client home.

Regards..

[thomsany]

Was this ever solved? I am having the same issue.

[iway]

Might be a disk error?