fatal: Queue report unavailable - mail system is down

[zzzzsg]

Thank you John

I found from my /var/log/messages that the machine was restarted (still figuring out how it got restarted), and then Zimbra didn't start properly.


The messages.log - after just before and after the restart

Jun 28 04:54:03 mail zimbramon[3788]: 3788:info: 2006-06-28 04:54:01, STATUS: mail.function.com: snmp: Running
Jun 28 04:54:03 mail zimbramon[3788]: 3788:info: 2006-06-28 04:54:01, STATUS: mail.function.com: spell: Running
Jun 28 05:00:40 mail syslogd 1.4.1: restart.
Jun 28 05:00:40 mail kernel: klogd 1.4.1, log source = /proc/kmsg started.
Jun 28 05:00:40 mail kernel: Linux version 2.6.16-1.2096_FC4 (bhcompile@hs20-bc1-4.build.redhat.com) (gcc version 4.0.2 2005112
5 (Red Hat 4.0.2-8)) #1 Wed Apr 19 15:27:46 EDT 2006
Jun 28 05:00:40 mail kernel: BIOS-provided physical RAM map:
Jun 28 05:00:40 mail kernel: BIOS-e820: 0000000000000000 - 000000000009f800 (usable)
.............................
.............................
Jun 28 05:00:47 mail kernel: lo: Disabled Privacy Extensions
Jun 28 05:00:47 mail kernel: IPv6 over IPv4 tunneling driver
Jun 28 05:02:04 mail zimbramon[2273]: 2273:info: 2006-06-28 05:02:01, STATUS: : Cannot: determine
Jun 28 05:04:03 mail zimbramon[2314]: 2314:info: 2006-06-28 05:04:01, STATUS: : Cannot: determine
Jun 28 05:06:02 mail zimbramon[2376]: 2376:info: 2006-06-28 05:06:01, STATUS: : Cannot: determine
Jun 28 05:08:02 mail zimbramon[2418]: 2418:info: 2006-06-28 05:08:01, STATUS: : Cannot: determine
Jun 28 05:10:03 mail zimbramon[2468]: 2468:info: 2006-06-28 05:10:02, DISK: mail.function.com: dev: /dev/sda3, mp: /, tot: 2229
71, avail: 203258
Jun 28 05:10:03 mail zimbramon[2468]: 2468:info: 2006-06-28 05:10:02, DISK: mail.function.com: dev: /dev/sda1, mp: /boot, tot:
99, avail: 81
Jun 28 05:10:03 mail zimbramon[2469]: 2469:info: 2006-06-28 05:10:02, QUEUE: 0 0
Jun 28 05:10:04 mail zimbramon[2467]: 2467:info: 2006-06-28 05:10:02, STATUS: : Cannot: determine
Jun 28 05:12:02 mail zimbramon[2566]: 2566:info: 2006-06-28 05:12:01, STATUS: : Cannot: determine
Jun 28 05:14:03 mail zimbramon[2606]: 2606:info: 2006-06-28 05:14:01, STATUS: : Cannot: determine
Jun 28 05:16:02 mail zimbramon[2647]: 2647:info: 2006-06-28 05:16:01, STATUS: : Cannot: determine
Jun 28 05:18:02 mail zimbramon[2687]: 2687:info: 2006-06-28 05:18:01, STATUS: : Cannot: determine
Jun 28 05:20:02 mail zimbramon[2732]: 2732:info: 2006-06-28 05:20:02, DISK: mail.function.com: dev: /dev/sda3, mp: /, tot: 2229
71, avail: 203258
Jun 28 05:20:02 mail zimbramon[2732]: 2732:info: 2006-06-28 05:20:02, DISK: mail.function.com: dev: /dev/sda1, mp: /boot, tot:
99, avail: 81
Jun 28 05:20:03 mail zimbramon[2729]: 2729:info: 2006-06-28 05:20:02, QUEUE: 0 0
Jun 28 05:20:04 mail zimbramon[2734]: 2734:info: 2006-06-28 05:20:02, STATUS: : Cannot: determine
Jun 28 05:22:02 mail zimbramon[2823]: 2823:info: 2006-06-28 05:22:01, STATUS: : Cannot: determine
Jun 28 05:24:02 mail zimbramon[2863]: 2863:info: 2006-06-28 05:24:01, STATUS: : Cannot: determine
Jun 28 05:26:03 mail zimbramon[2904]: 2904:info: 2006-06-28 05:26:01, STATUS: : Cannot: determine
Jun 28 05:28:02 mail zimbramon[2944]: 2944:info: 2006-06-28 05:28:01, STATUS: : Cannot: determine
Jun 28 05:30:02 mail zimbramon[2995]: 2995:info: 2006-06-28 05:30:01, DISK: mail.function.com: dev: /dev/sda3, mp: /, tot: 2229
71, avail: 203258
Jun 28 05:30:02 mail zimbramon[2995]: 2995:info: 2006-06-28 05:30:01, DISK: mail.function.com: dev: /dev/sda1, mp: /boot, tot:
99, avail: 81
Jun 28 05:30:02 mail zimbramon[2988]: 2988:info: 2006-06-28 05:30:01, QUEUE: 0 0
Jun 28 05:30:03 mail zimbramon[2994]: 2994:info: 2006-06-28 05:30:01, STATUS: : Cannot: determine
Jun 28 05:32:02 mail zimbramon[3080]: 3080:info: 2006-06-28 05:32:01, STATUS: : Cannot: determine
Jun 28 05:34:03 mail zimbramon[3121]: 3121:info: 2006-06-28 05:34:02, STATUS: : Cannot: determine
Jun 28 05:36:02 mail zimbramon[3161]: 3161:info: 2006-06-28 05:36:01, STATUS: : Cannot: determine
Jun 28 05:38:03 mail zimbramon[3203]: 3203:info: 2006-06-28 05:38:01, STATUS: : Cannot: determine
Jun 28 05:40:02 mail zimbramon[3252]: 3252:info: 2006-06-28 05:40:01, DISK: mail.function.com: dev: /dev/sda3, mp: /, tot: 2229
71, avail: 203258
Jun 28 05:40:02 mail zimbramon[3252]: 3252:info: 2006-06-28 05:40:01, DISK: mail.function.com: dev: /dev/sda1, mp: /boot, tot:
99, avail: 81
Jun 28 05:40:02 mail zimbramon[3253]: 3253:info: 2006-06-28 05:40:01, QUEUE: 0 0
Jun 28 05:40:03 mail zimbramon[3251]: 3251:info: 2006-06-28 05:40:01, STATUS: : Cannot: determine
Jun 28 05:42:02 mail zimbramon[3338]: 3338:info: 2006-06-28 05:42:01, STATUS: : Cannot: determine
Jun 28 05:44:03 mail zimbramon[3379]: 3379:info: 2006-06-28 05:44:01, STATUS: : Cannot: determine
Jun 28 05:46:02 mail zimbramon[3423]: 3423:info: 2006-06-28 05:46:01, STATUS: : Cannot: determine
Jun 28 05:48:02 mail zimbramon[3464]: 3464:info: 2006-06-28 05:48:01, STATUS: : Cannot: determine
Jun 28 05:50:02 mail zimbramon[3513]: 3513:info: 2006-06-28 05:50:02, DISK: mail.function.com: dev: /dev/sda3, mp: /, tot: 2229
71, avail: 203258
Jun 28 05:50:02 mail zimbramon[3513]: 3513:info: 2006-06-28 05:50:02, DISK: mail.function.com: dev: /dev/sda1, mp: /boot, tot:
99, avail: 81
Jun 28 05:50:03 mail zimbramon[3506]: 3506:info: 2006-06-28 05:50:02, QUEUE: 0 0
Jun 28 05:50:04 mail zimbramon[3512]: 3512:info: 2006-06-28 05:50:01, STATUS: : Cannot: determine
Jun 28 05:52:03 mail zimbramon[3598]: 3598:info: 2006-06-28 05:52:01, STATUS: : Cannot: determine
Jun 28 05:54:02 mail zimbramon[3638]: 3638:info: 2006-06-28 05:54:01, STATUS: : Cannot: determine
Jun 28 05:56:03 mail zimbramon[3679]: 3679:info: 2006-06-28 05:56:01, STATUS: : Cannot: determine
Jun 28 05:58:02 mail zimbramon[3719]: 3719:info: 2006-06-28 05:58:01, STATUS: : Cannot: determine
Jun 28 06:00:02 mail zimbramon[3762]: 3762:info: 2006-06-28 06:00:01, QUEUE: 0 0
Jun 28 06:00:02 mail zimbramon[3765]: 3765:info: 2006-06-28 06:00:01, DISK: mail.function.com: dev: /dev/sda3, mp: /, tot: 2229
71, avail: 203258
Jun 28 06:00:02 mail zimbramon[3765]: 3765:info: 2006-06-28 06:00:01, DISK: mail.function.com: dev: /dev/sda1, mp: /boot, tot:
99, avail: 81
Jun 28 06:00:03 mail zimbramon[3767]: 3767:info: 2006-06-28 06:00:01, STATUS: : Cannot: determine
Jun 28 06:02:03 mail zimbramon[3856]: 3856:info: 2006-06-28 06:02:01, STATUS: : Cannot: determine
Jun 28 06:04:02 mail zimbramon[3899]: 3899:info: 2006-06-28 06:04:01, STATUS: : Cannot: determine
Jun 28 06:06:02 mail zimbramon[3940]: 3940:info: 2006-06-28 06:06:01, STATUS: : Cannot: determine
Jun 28 06:08:03 mail zimbramon[3981]: 3981:info: 2006-06-28 06:08:01, STATUS: : Cannot: determine

==----====

The messages.log just before and after logger was stopped

250 2.6.0 Ok, id=21602-07, from MTA([127.0.0.1]:10025): 250 Ok: queued as A53ED150865E
Jun 27 02:27:41 mail amavis[21602]: (21602-07) Passed CLEAN, [206.180.225.66] [221.222.114.61] <t_frost_fz@wsgr.com> -> <beth@f
unction.com>,<bill@abc.com>, Message-ID: <007b01c69a2c$cf6eee30$425a4599@wsgr.com>, mail_id: LMCM0INkB5BM, Hits: 1.569, 65
1 ms
Jun 27 02:27:41 mail amavis[21602]: (21602-07) extra modules loaded: Net/LDAP/Bind.pm
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: antispam: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: antivirus: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: ldap: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: logger: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: mailbox: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: mta: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: snmp: Running
Jun 27 02:28:03 mail zimbramon[24395]: 24395:info: 2006-06-27 02:28:01, STATUS: mail.abc.com: spell: Running
Jun 27 02:30:02 mail zimbramon[25170]: 25170:info: 2006-06-27 02:30:02, QUEUE: 0 0
Jun 27 02:30:02 mail zimbramon[25178]: 25178:info: 2006-06-27 02:30:02, DISK: mail.abc.com: dev: /dev/sda3, mp: /, tot: 22
2971, avail: 203186
Jun 27 02:30:03 mail zimbramon[25178]: 25178:info: 2006-06-27 02:30:02, DISK: mail.abc.com: dev: /dev/sda1, mp: /boot, tot
: 99, avail: 81
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: antispam: Running
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: antivirus: Running
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: ldap: Running
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: logger: Stopped
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: mailbox: Running
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: mta: Running
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: snmp: Running
Jun 27 02:30:06 mail zimbramon[25180]: 25180:info: 2006-06-27 02:30:02, STATUS: mail.abc.com: spell: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: antispam: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: antivirus: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: ldap: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: logger: Stopped
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: mailbox: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: mta: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: snmp: Running
Jun 27 02:32:05 mail zimbramon[26015]: 26015:info: 2006-06-27 02:32:01, STATUS: mail.abc.com: spell: Running
Jun 27 02:32:19 mail amavis[30084]: (30084-09) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20060626T212933-30084: <grant@alljac
k.com> -> <ann@abc.com> Received: SIZE=2579 from mail.abc.com ([127.0.0.1]) by localhost (mail.abc.com [127.0.0.
1]) (amavisd-new, port 10024) with ESMTP id 30084-09 for <ann@abc.com>; Tue, 27 Jun 2006 02:32:19 -0700 (PDT)
Jun 27 02:32:19 mail amavis[30084]: (30084-09) Checking: gJ5V7o5dskML [206.180.225.66] <grant@alljack.com> -> <ann@abc.com
>
==

Originally Posted by wannabetenor

I'm not sure the two are quite unrelated.

Can you post a complete log?

John

[bobby]

is the zimbra startup script in place (/etc/rc.d/init.d/zimbra)? if not, that would pretty much explain everything

logger: Stopped is a bug:
http://bugzilla.zimbra.com/show_bug.cgi?id=6616
Bug 6616 - log rotation seems to break swatch - fix logrotate.d entry

[FreezeS]

I installed ZCS on FC4 and after a reboot it doesn't start, getting the same error.
I also don't have the startup script (/etc/rc.d/init.d/zimbra) installed.
How can I do it manually ?

[phoenix]

Originally Posted by FreezeS

I installed ZCS on FC4 and after a reboot it doesn't start, getting the same error.
I also don't have the startup script (/etc/rc.d/init.d/zimbra) installed.
How can I do it manually ?

Welcome to the forums.

Which error are you getting? Is your problem just the starup script? A quick search of the forums would have given you the answer to that, just copy the script form the zimbra directory to /etc/rc.d/init.d/zimbra and it'll start when you reboot.

[FreezeS]

[zimbra@mail ~]$ zmcontrol stop
Host xxx.ro
        Stopping antispam...Done
        Stopping antivirus...Done
        Stopping imapproxy...Done
        Stopping ldap...Done
        Stopping logger...Done
        Stopping mailbox...Done
        Stopping mta...Done
        Stopping snmp...Done
        Stopping spell...Done
[zimbra@mail ~]$ zmcontrol start
Host xxx.ro
        Starting ldap...Done.



and in the log:

Aug 22 18:24:02 mail zimbramon[15486]: 15486:info: 2006-08-22 18:24:01, STATUS: : Cannot: determine
Aug 22 18:24:07 mail zimbramon[15533]: 15533:info: Stopping services
Aug 22 18:24:07 mail zimbramon[15533]: 15533:info: Stopping antispam
Aug 22 18:24:07 mail zimbramon[15533]: 15533:info: Stopping antivirus
Aug 22 18:24:07 mail zimbramon[15533]: 15533:info: Stopping imapproxy
Aug 22 18:24:08 mail zimbramon[15533]: 15533:info: Stopping ldap
Aug 22 18:24:08 mail zimbramon[15533]: 15533:info: Stopping logger
Aug 22 18:24:08 mail zimbramon[15533]: 15533:info: Stopping mailbox
Aug 22 18:24:08 mail zimbramon[15533]: 15533:info: Stopping mta
Aug 22 18:24:09 mail postfix/postfix-script: fatal: the Postfix mail system is not running
Aug 22 18:24:09 mail zimbramon[15533]: 15533:info: Stopping snmp
Aug 22 18:24:09 mail zimbramon[15533]: 15533:info: Stopping spell
Aug 22 18:24:13 mail zimbramon[15697]: 15697:info: Starting services
Aug 22 18:24:13 mail slapd[15729]: @(#) $OpenLDAP: slapd 2.3.21 (Jun  1 2006 18:15:54) $        root@build-fc4.liquidsys.com:/home/build/p4/CRAY/ThirdParty/
Aug 22 18:26:02 mail zimbramon[15757]: 15757:info: 2006-08-22 18:26:01, STATUS: : Cannot: determine
Aug 22 18:28:02 mail zimbramon[15797]: 15797:info: 2006-08-22 18:28:01, STATUS: : Cannot: determine
Aug 22 15:30:01 mail postfix/postqueue[15850]: fatal: Queue report unavailable - mail system is down
Aug 22 18:30:02 mail zimbramon[15841]: 15841:info: 2006-08-22 18:30:01, DISK: xxx.ro: dev: /dev/mapper/VolGroup00-LogVol00, mp: /, tot: 2116, avail: 4%
Aug 22 18:30:02 mail zimbramon[15841]: 15841:info: 2006-08-22 18:30:01, DISK: xxx.ro: dev: /dev/sda1, mp: /boot, tot: 99, avail: 71
Aug 22 18:30:02 mail zimbramon[15837]: 15837:info: 2006-08-22 18:30:01, QUEUE: 0 0
Aug 22 18:30:02 mail sendmail[15852]: k7MFU1hi015852: from=zimbra, size=308, class=0, nrcpts=1, msgid=<200608221530.k7MFU1hi015852@mail.xxx.ro>, relay=zimbr
Aug 22 18:30:02 mail sendmail[15852]: k7MFU1hi015852: to=zimbra, ctladdr=zimbra (500/503), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30308, relay=[
Aug 22 18:30:03 mail zimbramon[15843]: 15843:info: 2006-08-22 18:30:01, STATUS: : Cannot: determine
Aug 22 18:32:02 mail zimbramon[15925]: 15925:info: 2006-08-22 18:32:01, STATUS: : Cannot: determine
Aug 22 18:34:02 mail zimbramon[15965]: 15965:info: 2006-08-22 18:34:01, STATUS: : Cannot: determine
Aug 22 18:36:02 mail zimbramon[16005]: 16005:info: 2006-08-22 18:36:01, STATUS: : Cannot: determine
Aug 22 18:38:03 mail zimbramon[16045]: 16045:info: 2006-08-22 18:38:01, STATUS: : Cannot: determine

This is what happends when I want to start it.
The startup script is NOT in /opt/zimbra.

[phoenix]

Originally Posted by FreezeS

The startup script is NOT in /opt/zimbra.

Quite right it's not but if you look for it you'll find it in /opt/zimbra/exec.

Well, have you got a correct /etc/hosts file? Have a look at the Zimbra quick start guide for what's needed. Do you have correct DNS records pointing to this server?

[FreezeS]

After a while I found the script. Unfortunately it was after I reinstalled everything.
Thank you for your help.