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Thread: how to know user activity from log

  1. #1
    cedbl is offline Senior Member
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    Question how to know user activity from log

    Hi
    i need to know if a user or its client deleted a specific mail

    zmmsgtrace gives me "sent" but the message isn't in inbox and in junk

    /var/log/postfix give me Ok but in /opt/zimbra/store(<hash>/mbox-id>/msg/<hash> there is not that message

  2. #2
    Dirk's Avatar
    Dirk is offline Moderator
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    Deletion activities are not logged but there's room to argue that if it was delivered then the use must have deleted it?

  3. #3
    cedbl is offline Senior Member
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    I think it was a misconfiguration of client but i'm not so sure

    i was called for 3 messages that was not in inbox client
    i send a test message and it was not arrived in inbox (client and zimbra)

    but as i wrote logs give me ok!

    then
    i found stats in admin gui stopped, so i restart zimbra
    and a second test message was delivered in inbox
    but i have no news for the other 4 messages

    it seems like deletion was made in both
    but i did test with my user and for my test message i can exclude

  4. #4
    cedbl is offline Senior Member
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    Exclamation where are my emails???

    We found other cases

  5. #5
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    ArcaneMagus is offline Moderator
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    Are you still on 4.5.10? I had a similar issue with only one person back on the 4.5.x branch where as far as I could see from the logs the user had received the messages but it wasn't in their mail box. It was only for that user and the problem never appeared in the 5.0.x or 6.0.x branch.

  6. #6
    cedbl is offline Senior Member
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    Quote Originally Posted by ArcaneMagus View Post
    Are you still on 4.5.10?
    yes

    Quote Originally Posted by ArcaneMagus View Post
    I had a similar issue with only one person back on the 4.5.x branch where as far as I could see from the logs the user had received the messages but it wasn't in their mail box.
    No i found more issue for two persons
    [/QUOTE]

    My certificate has expired some days ago
    but i don't think could be this

    Can somebody explain wath logs and what "expression" i have to look for?
    I would be sure to exam all my logs

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    You'll find details in the log files, if an email is delivered to the users mailbox then it's likely they have a filter that's deleting it or the users is deleting it them selves.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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