zmconvertd will not start, fails to initialize

[sjobeck]

Hey, hi, all,

Hope youre all healthy, wealthy, wise.

I can issue a start command just fine for Zimbra & all will start except zmconvertd. I have grepped all the logs I can think of (unless I'm missing something) and this is basically the best info' I can come up with. A web search for this or fragments of this doesn't yield much, so I was hoping to post here & get some advice. Thanks in advance for that. I just upgraded from v.6.0.1 to v.6.0.2 & this issue existed then too.

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[zimbra@zermatt ~]$ tail -n 99 log/convertd.log.2009-11-03
[Mon Nov 02 17:35:28 2009] [info] mod_convert: init html=/opt/zimbra/keyview/ExportSDK/bin htmlcfg=/opt/zimbra/keyview/ExportSDK/ini/nofrills.ini text=/opt/zimbra/keyview/FilterSDK/bin tmp=/tmp/convert
[Mon Nov 02 17:35:28 2009] [alert] mod_convert: init failed: Export SDK initialization failed
Configuration Failed
[Mon Nov 02 18:35:35 2009] [info] mod_convert: init html=/opt/zimbra/keyview/ExportSDK/bin htmlcfg=/opt/zimbra/keyview/ExportSDK/ini/nofrills.ini text=/opt/zimbra/keyview/FilterSDK/bin tmp=/tmp/convert
[Mon Nov 02 18:35:36 2009] [alert] mod_convert: init failed: Export SDK initialization failed
Configuration Failed
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[northwood]

I had a similar problem, running on Ubuntu 8.04. I found the following in log/convertd.log:

mod_convert: init failed: libstdc++.so.5: cannot open shared object file: No such file or directory

I was not able to find it using apt-get. I manually installed it using the following instructions modified from this page:

cd /tmp
wget -c http://lug.mtu.edu/ubuntu/pool/main/g/gcc-3.3/libstdc++5_3.3.6-10_i386.deb
dpkg -x libstdc++5_3.3.6-13ubuntu2_i386.deb libstdc++5
sudo cp libstdc++5/usr/lib/libstdc++.so.5.0.7 /usr/lib
cd /usr/lib
sudo ln -s libstdc++.so.5.0.7 libstdc++.so.5

[Blinkiz]

apt-get install libstdc++5 solves it