Signature Issue

[smollock]

Hello,

We just deployed Zimbra to our entire workforce here. This is over 600 users. We have encountered several issues, but this is a new one I ran across today.

Senario: I open a new email. My signature is already applied by default. I type in the message, but realize I want to change my signature to one of my alternates. When I change my signature all of the spacing is removed from the body of my message. I have suggested a work around to some of our users, but this should not happen in the first place. i have suggested that the users add the signature they want to use before typing in the message body. This will work as a work around, but I would like to get an actual resolution for the issue.

Saul Mollock
IT Support Specialist Specialist
City of San Buenaventura
Ventura, CA

[phoenix]

Why have you posted this in the Zimbra Collaboration Suite/Installation forum? Which product are you talking about, is it the Zimbra Collaboration Suite or Zimbra Desktop?

[smollock]

i posted it here because we are using the collaboration sweet here. Where am I supposed to post it? Do you have an answer to my question.

thanks!

[ArcaneMagus]

Looks like your bug is: Bug 41092 - loss of all spaces in message body when the signature is changed
This was fixed in 6.0.2, have you updated yet?

[smollock]

Thank you for your reply ArcaneMagus. Yes the 6.2 upgrade was installed on our system this past Sunday, and yes it did resolve this issue ,and a couple more. I was asked by your Moderator/consultant in thsi thread why I posted it in this forum. First off I posted it here because Yes, we are using the collaboration suite, but secondly and more important. Why did this moderator not reply to my question. Your forums are very limited as to what should go where. Do you not think it would be better customer service if the Moderators tried to help rather than try to confuse matters even more. I know my company has spend a lot of money ,and enormous man hours trying to get Zimbra up & running smoothly so our users can perform their normal daily email and calendaring tasks as easily as possible. I was a bit put off by Phoenix's reply. Rather than help he chose to question the placement of my question. Isn't this a bit counter productive?