Zimbra

smaring · #1 (**permalink**) 10-23-2009, 02:26 AM

After a reboot, I found my users unable to log in to their email and getting this message in their browser:

Code:

A network service error has occurred (zclient/io).

It would appear that the mailbox service is not coming up ...

$ zmcontrol status

Code:

Host mail.rhythix.com
        antispam                Running
        antivirus               Running
        ldap                    Running
        logger                  Running
        mailbox                 Stopped
                zmmailboxdctl is not running.
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running

a "zmmailboxdctl start" shows this ...

zmmailboxd.out

Code:

com.zimbra.cs.zclient.ZClientException: invoke cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 503 SERVICE_UNAVAILABLE</title></head><body><h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre><p>RequestURI=/service/admin/soap/</p><p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p></body></html>, server: localhost
ExceptionId:btpool0-2:1256281089582:f8186efc448b4762
Code:zclient.IO_ERROR
...
Error occurred during initialization of VM
Could not reserve enough space for object heap

I'm not sure if the heap space problem caused the problem or was a side effect of the problem.

$ prtconf -v | grep Memory

Code:

Memory size: 4095 Megabytes

$ zmlocalconfig mailboxd_java_heap_memory_percent

Code:

mailboxd_java_heap_memory_percent = 40

Thanks for any suggestions,
Steve Maring

phoenix · #2 (**permalink**) 10-23-2009, 02:36 AM

What other errors do you see in the log files? Is this a new installation or an upgrade?

uxbod · #3 (**permalink**) 10-23-2009, 02:38 AM

Code:

su - zimbra
zmlocalconfig -e mailboxd_java_heap_memory_percent=30
zmcontrol stop ; zmcontrol start

smaring · #4 (**permalink**) 10-23-2009, 03:02 AM

unfortunately I don't see anything else in the logs

this is an install that had been running fine for about 6 months

this problem started after coming up from a hard shutdown

setting the memory percent to 30 didn't seem to help

uxbod · #5 (**permalink**) 10-23-2009, 03:06 AM

Is this a physical or virtualised installation ? If virt which hypervisor ?

smaring · #6 (**permalink**) 10-23-2009, 03:10 AM

physical install of OpenSolaris ...

Code:

SunOS srv1 5.11 snv_111b i86pc i386 i86pc Solaris

uxbod · #7 (**permalink**) 10-23-2009, 03:12 AM

Have you checked system logfiles to see whether you have a memory issue ? Did you perform the hard shutdown for a specific system issue ?

smaring · #8 (**permalink**) 10-23-2009, 03:38 AM

system logs are not showing anything interesting

the hard shutdown was the result of a UPS running out of battery, so it wasn't exactly planned

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