[SOLVED] mail queue error in web admin ui

[NoDoze]

mailqueue.png

Any ideas on how to resolve this?

Thanks

[ArcaneMagus]

Any relevant lines in audit.log or mailbox.log?

[NoDoze]

I don't have a mailbox.log...The audit log is 5mb....it has no errors in it....

Mail Queue Monitoring - Zimbra :: Wiki
...I was wondering if any of the common errors listed in here would b relevant...?

[ArcaneMagus]

How do you not have an /opt/zimbra/log/mailbox.log ?? Is this a multi server setup? And yes this section looks to be exactly your problem... but that should be showing in your mailbox.log which you say you don't have...

[NoDoze]

opps...was looking in the wrong place...I was looking in /var/log/...

Anyways....this is what the mailbox.log says after trying to access the mail queue details:

2009-10-15 08:59:26,245 INFO [btpool0-913] [name=user@domain.com;mid=3;ip=192.168.1.191;ua=Zim braWebClient - FF3.0 (Win);] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@domain.com:22}
ExceptionId:btpool0-913:1255622366245:055fedf5344d6ccd
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:192)
at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:126)
at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.io.IOException: Publickey authentication failed.
at ch.ethz.ssh2.auth.AuthenticationManager.authentica tePublicKey(AuthenticationManager.java:259)
at ch.ethz.ssh2.Connection.authenticateWithPublicKey( Connection.java:371)
at ch.ethz.ssh2.Connection.authenticateWithPublicKey( Connection.java:422)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:184)
... 32 more
Caused by: java.io.IOException: The connection is closed.
at ch.ethz.ssh2.auth.AuthenticationManager.deQueue(Au thenticationManager.java:77)
at ch.ethz.ssh2.auth.AuthenticationManager.getNextMes sage(AuthenticationManager.java:99)
at ch.ethz.ssh2.auth.AuthenticationManager.authentica tePublicKey(AuthenticationManager.java:234)
... 35 more
Caused by: java.io.IOException: Cannot read full block, EOF reached.
at ch.ethz.ssh2.crypto.cipher.CipherInputStream.getBl ock(CipherInputStream.java:81)
at ch.ethz.ssh2.crypto.cipher.CipherInputStream.read( CipherInputStream.java:108)
at ch.ethz.ssh2.transport.TransportConnection.receive Message(TransportConnection.java:231)
at ch.ethz.ssh2.transport.TransportManager.receiveLoo p(TransportManager.java:520)
at ch.ethz.ssh2.transport.TransportManager$1.run(Tran sportManager.java:315)
at java.lang.Thread.run(Thread.java:595)
2009-10-15 08:59:26,385 INFO [btpool0-913] [name=user@domain.com;mid=3;ip=192.168.1.191;ua=Zim braWebClient - FF3.0 (Win);] soap - GetMailQueueRequest
2009-10-15 08:59:30,392 INFO [btpool0-913] [name=user@domain.com;mid=3;ip=192.168.1.191;ua=Zim braWebClient - FF3.0 (Win);] soap - GetMailQueueRequest
2009-10-15 08:59:32,621 INFO [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)

I haven't tried the suggestions in that wiki cause it'd require the server to be offline, and I can't do that during business hours...

[Samp]

I have a similar problem, my mail are received but doesn't appear on the user account I got an error message on the admin panel when I check the mail queue:

Mail : system failure: server zimbra.ac-fr.com zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist Code d'erreur : service.FAILURE Method: GetMailQueueInfoRequest Détails :soap:Receiver

I already installed several Zimbra but never got this error.

Thanks in advance for help.

I use Release 6.0.1_GA_1816.DEBIAN5 DEBIAN5 FOSS edition on Debian 5.0 Vserver

Sam.

[y@w]

@NoDoze:

system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@domain.com:22}

and

Caused by: java.io.IOException: Publickey authentication failed.

are the key errors.. Zimbra uses SSH for a few things (including mail queue management from the admin console).

You are absolutely right that the Common Errors in the wiki page you mentioned will help.

SSH auth is failing for some reason. You'll want to check your auth logs in /var/log to see why SSH didn't auth. If all else fails, you can run ssh with -vvv to see the verbose output on why your login fails.

[y@w]

@Samp

You'll want to check /opt/zimbra/log/mailbox.log to see if it's throwing the same error.

[Samp]

Originally Posted by y@w

@Samp

You'll want to check /opt/zimbra/log/mailbox.log to see if it's throwing the same error.

I have this error:

com.zimbra.common.service.ServiceException: system failure: server zimbra.ac-fr.com zimbraRemoteManagementPrivateKeyPath (/opt/zimbra/.ssh/zimbra_identity) does not exist
ExceptionId:btpool0-7:1255659146436:2849414cadc0601a

How to fix it ?

Thanks in advance.

Sam.

[bertie_uk]

Had this exact error last night - followed the Wiki page linked above and that fixed it.