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Thread: Mobile Web Client Internal Server Error

  1. #1
    FritzBrause is offline Partner (VAR/HSP)
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    Default Mobile Web Client Internal Server Error

    Hi all,

    after logging in with the Web Client set to "Mobile" I see an Internal Server error.

    Digging in /opt/zimbra/logs/mailbox.log I found the following Error Message

    Code:
    webclient - local exception com.zimbra.cs.taglib.bean.ZTagLibException: no such file: /opt/zimbra/jetty-6.1.15/work/zimbra/jsp/org/apache/jsp/tag/web/mobile/moDisplayMessage_tag.class ExceptionId:btpool0-5:1255455267998:71fb779f0446bd7d
    causing the internal Server Error.

    Purging the /opt/zimbra/jetty/work directory and restarting mailboxd did not help.

    Has anyone seen this error before?

    Regards

    Andreas

  2. #2
    FritzBrause is offline Partner (VAR/HSP)
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    Default

    ... in the meantime I found a workaround for the problem: I copied the jetty/work directory from one of our other servers (same OS & ZCS version) to this machine, restarted mailboxd and everything is working fine again.

    But this does not solve the original problem. Does anyone know where to look or how to turn on debugging? It seems that mailboxd / java etc. doesn't compile all files during startup for some reason. There are no errors to be found in any logfiles so far and I have no clue what is causing this misbehaviour.

    Thanks for your help.

    Regards

    Andreas

  3. #3
    inqueue is offline Zimbra Employee
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    Default

    Hello,

    I realize this is an old thread. The only solution I was able to come up with is

    1) Clear jetty/work
    2) Restart mailboxd
    3) Login to the mobile web client
    4) Logout of the mobile client
    5) Restart mailboxd
    6) Login to the mobile client

    After step 6, all of the tag classes should be where they belong.
    --
    Jason Bryan
    Zimbra R&D

  4. #4
    FritzBrause is offline Partner (VAR/HSP)
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    Quote Originally Posted by inqueue View Post
    Hello,
    After step 6, all of the tag classes should be where they belong.
    ... confirmed. This points to Jetty's builtin compile / caching mechanism which seems to be messed up for some reason. I'll doublecheck if this is still the case in ZCS 8.0.4.
    Best regards

    Andreas Wolske

    managedhosting.de GmbH

    Zimbra Cloud Hosting, Consulting & Support
    VMware vCloud Powered Serviceprovider

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