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Thread: remote POP3 clients rejected

  1. #1
    kennyfordham is offline Intermediate Member
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    Default remote POP3 clients rejected

    We have users getting the following type of message when trying to send mail from their remote POP3 clients:

    The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'user@domain'. Subject 'hello', Account: 'mailserver.domain', Server: 'mailserver.domain', Protocol: SMTP, Server Response: '554 <user@domain>: Relay access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    Are they sending to a local user and logging into Zimbra's SMTP server? Seems to me either they are trying to relay mail to Zimbra and their ISP's SMTP server is rejecting it. Or they are trying to send to a remote domain via Zimbra and Postfix is blocking it. Is there anything in /var/log/maillog ?

  3. #3
    kennyfordham is offline Intermediate Member
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    Their out going SMTP server is the Zimbra server.

    We serve mail for multiple domains, some people use their ISP SMTP server like COX.net, others are trying to send out through the Zimbra mail server.
    Last edited by kennyfordham; 10-10-2005 at 11:23 AM.

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    KevinH's Avatar
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    Quote Originally Posted by kennyfordham
    Their out going SMTP server is the Zimbra server.
    Ok check /var/log/maillog This may give us more details.

  5. #5
    kennyfordham is offline Intermediate Member
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    /var/log/maillog is empty

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    KevinH's Avatar
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    Quote Originally Posted by kennyfordham
    /var/log/maillog is empty
    Anything in /opt/zimbra/log/zimbra.log ?

  7. #7
    kennyfordham is offline Intermediate Member
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    2005-10-07 13:27:25,471 ERROR [main] [] [/service] - Servlet AdminServlet threw unload() exception
    javax.servlet.ServletException: Servlet.destroy() for servlet AdminServlet threw exception
    at org.apache.catalina.core.StandardWrapper.unload(St andardWrapper.java:1306)
    at org.apache.catalina.core.StandardWrapper.stop(Stan dardWrapper.java:1646)
    at org.apache.catalina.core.ContainerBase.removeChild (ContainerBase.java:892)
    at org.apache.catalina.core.StandardContext.removeChi ld(StandardContext.java:3025)
    at org.apache.catalina.startup.ContextConfig.stop(Con textConfig.java:1011)
    at org.apache.catalina.startup.ContextConfig.lifecycl eEvent(ContextConfig.java:253)
    at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
    at org.apache.catalina.core.StandardContext.stop(Stan dardContext.java:4275)
    at org.apache.catalina.core.ContainerBase.removeChild (ContainerBase.java:892)
    at org.apache.catalina.startup.HostConfig.undeployApp s(HostConfig.java:1147)
    at org.apache.catalina.startup.HostConfig.stop(HostCo nfig.java:1119)
    at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:312)
    at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
    at org.apache.catalina.core.ContainerBase.stop(Contai nerBase.java:1051)
    at org.apache.catalina.core.ContainerBase.stop(Contai nerBase.java:1063)
    at org.apache.catalina.core.StandardEngine.stop(Stand ardEngine.java:445)
    at org.apache.catalina.core.StandardService.stop(Stan dardService.java:512)
    at org.apache.catalina.core.StandardServer.stop(Stand ardServer.java:717)
    at org.apache.catalina.startup.Catalina.stop(Catalina .java:586)
    at org.apache.catalina.startup.Catalina.start(Catalin a.java:561)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.start(Bootst rap.java:271)
    at org.apache.catalina.startup.Bootstrap.main(Bootstr ap.java:409)
    [root@mail log]#

  8. #8
    KevinH's Avatar
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    This seems like a shut down bug. Is there anything printed to the log when the user's are actually testing?

    Also can you confirm they are trying to send from a local Zimbra account to another local user?

  9. #9
    kennyfordham is offline Intermediate Member
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    If I use the WebApp everything works fine. I can send to local and none local accounts.

    But if I use Outlook on remote system it rejects everything including other local accounts.

    Kenny

  10. #10
    KevinH's Avatar
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    We've recreated this here in house and are looking at it. This seem like the same problem as posted here:

    http://www.zimbra.com/forums/developers/338-smtp-sasl-authentication-failure.html#post1551

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