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A network service error has occurred
Hi,
Recently i change the public ip of our mail server (Release 5.0.5_GA_2201.SLES10_64_20080417011732 SLES10_64 FOSS edition). I changed the ip of nameservers that this server uses too.
Some times, when i try to login i got following error :
In the top of the login screen. I did not found any error into the logfiles.A network service error has occurred.
After reboot service with zmcontrol command it worked fine. But the mistake repeats itself from time to time.
I read this thread
4.5.°_RC1 --> A network service error has occurred (zclient/io).
And found this warn/info messages on mailbox.log:
2009-10-08 11:01:19,429 INFO [btpool0-40] [ua=zclient/5.0.5_GA_2201.SLES10_64;oip=80.36.225.46;] SoapEngine - handler exception
2009-10-08 10:24:29,700 WARN [btpool0-59] [] soap - Unable to look up zimbraSoapRequestMaxSize. Not limiting the request size.
Where i can get the correct zimbra.soap.url ??
I should increase the Heap Space?? How i can do this?? Editing zmmailboxdctl??
#
# Memory for use by JVM
#
memkb=$(zmsysmemkb)
jm=`expr $memkb '*' ${mailboxd_java_heap_memory_percent} / 100 / 1024`
PD: I found this with zmlocalconfig command
zimbra_zmprov_default_soap_server = localhost
How i can try to test localhost/service/soap, for example
We have the same error, some hours later. I see this WARN in mailbox.log while the network services crash down:
[hr]2009-10-08 15:54:33,470 WARN [MailboxPurge] [name=sit062@gruposame.com;mid=171;] purge - Unable to purge mailbox 171
com.zimbra.common.service.ServiceException: system failure: getDirectContext
ExceptionId:MailboxPurge:1255010073470:0052860034c d3b7c
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.account.ldap.LdapUtil.getDirContext( LdapUtil.java:253)
at com.zimbra.cs.account.ldap.LdapUtil.getDirContext( LdapUtil.java:238)
at com.zimbra.cs.account.ldap.LdapProvisioning.modify AttrsInternal(LdapProvisioning.java:279)
at com.zimbra.cs.account.ldap.LdapProvisioning.modify Attrs(LdapProvisioning.java:263)
at com.zimbra.cs.account.ldap.LdapProvisioning.modify Attrs(LdapProvisioning.java:244)
at com.zimbra.cs.account.Provisioning.modifyAttrs(Pro visioning.java:1543)
at com.zimbra.cs.mailbox.PurgeThread.saveLastPurgedId (PurgeThread.java:204)
at com.zimbra.cs.mailbox.PurgeThread.run(PurgeThread. java:135)
Caused by: javax.naming.CommunicationException: mail.gruposame.com:389 [Root exception is java.net.ConnectException: Connection refused]
at com.sun.jndi.ldap.Connection.<init>(Connection.jav a:197)
at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.jav a:118)
at com.sun.jndi.ldap.LdapClient.getInstance(LdapClien t.java:1580)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:261 6)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:287)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapC txFactory.java:175)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Ldap CtxFactory.java:193)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstanc e(LdapCtxFactory.java:136)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext (LdapCtxFactory.java:66)
at javax.naming.spi.NamingManager.getInitialContext(N amingManager.java:667)
at javax.naming.InitialContext.getDefaultInitCtx(Init ialContext.java:288)
at javax.naming.InitialContext.init(InitialContext.ja va:223)
at javax.naming.ldap.InitialLdapContext.<init>(Initia lLdapContext.java:134)
at com.zimbra.cs.account.ldap.LdapUtil.getDirContext( LdapUtil.java:246)
... 7 more
Caused by: java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl .java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSoc ketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:366)
at java.net.Socket.connect(Socket.java:519)
at sun.reflect.GeneratedMethodAccessor10.invoke(Unkno wn Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.jndi.ldap.Connection.createSocket(Connecti on.java:336)
at com.sun.jndi.ldap.Connection.<init>(Connection.jav a:184)
... 20 more
I increase the -Xmx JVM option value on /opt/zimbra/bin/zmmailboxdctl to 4096 MB. The default of mailboxd_java_heap_memory_percen value was 40%. Now is 68'5%. We have 6 GB RAM on our server.
Zimbra recommend against increasing the heap size to more than 30% of system memory.
Performance Tuning Guidelines for Large Deployments - Zimbra :: Wiki
I read this errors from firefox during error:
<!-- com.zimbra.common.soap.SoapFaultException: system failure: getDirectContext
ExceptionId:btpool0-29:1255085575095:14cec69e5fdd0327
Code:service.FAILURE
at com.zimbra.common.soap.SoapJSProtocol.soapFault(So apJSProtocol.java:65)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:245)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:221)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:297)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:543)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:537)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMai lbox.java:482)
at com.zimbra.cs.zclient.ZMailbox.<init>(ZMailb ox.java:393)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox .java:342)
at com.zimbra.cs.taglib.tag.LoginTag.doTag(LoginTag.j ava:122)
at org.apache.jsp.public_.login_jsp._jspService(login _jsp.java:259)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
at org.mortbay.jetty.servlet.DefaultServlet.doPost(De faultServlet.java:496)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:283)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:315)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
-->
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