We are losing mails and the support doesn't respond

[deltatango]

Hi folks,

we have a strange problem with our Zimbra infrastructure. Users with outlook and the Zimbra connector sometimes are sending mails which show up in the sent folder on both outlook and the webmail interface, but aren't actually being sent and the postfix part of Zimbra did never see these mails.

So they likely get lost somewhere in the bowels of the different Zimbra components. Users with Apple Mail or Thunderbird don't have this problems.

Did someone of you had similar problems?

Does anyone know how I can activate additional logging to see what's transferred via the outlook connector (to verify when it happens again or to verify it doesn't happen again)?

Some hints where to look at all (besides in the postfix logs)?

Any help greatly appreciated, as losing mails is clearly an issue and renders the entire infrastructure unreliable.

And the worst part is that the official support is in no way responding to a support ticket filed almost two days ago.

Software: Zimbra Network Edition 6.0.1 on Mac OS 10.4, Outlook 2007, Connector 6.01.

[p24t]

You can see the mail transferred in the mailbox.log file.

2009-10-01 11:41:25,950 INFO  [btpool0-41449] [name=fonz@domain.com;mid=304;ip=192.168.3.199;ua=ZimbraConnectorForOutlook/5.0.3064.18;] soap - SyncRequest
2009-10-01 11:41:26,094 INFO  [btpool0-41449] [name=fonz@domain.com;mid=304;ip=192.168.3.199;ua=Zimbra-ZCO/5.0.3064.18 (5.1.2600 Service Pack 3;; en-US);] mailbox - FileUploadServlet received Upload: { accountId=122ef691-aa88-45b7-bd11-7003dded6b9e, time=Thu Oct 01 11:41:26 CDT 2009, uploadId=9b0361a4-b6da-4623-889b-7557255f8f71:a1c2b6c5-89d7-45e2-8323-0c3cee3f046a, lslib32.bin}
2009-10-01 11:41:26,132 INFO  [btpool0-41449] [name=fonz@domain.com;mid=304;ip=192.168.3.199;ua=ZimbraConnectorForOutlook/5.0.3064.18;] soap - AddMsgRequest
2009-10-01 11:41:26,133 INFO  [btpool0-41449] [name=fonz@domain.com;mid=304;ip=192.168.3.199;ua=ZimbraConnectorForOutlook/5.0.3064.18;] mailop - Adding Message: id=1657, Message-ID=<1F2C13C581BA40F0ACCEAAFD12078226@DOMAIN.COM>, parentId=-1, folderId=5, folderName=Sent.
2009-10-01 11:41:26,176 INFO  [btpool0-41448] [name=fonz@domain.com;mid=304;ip=192.168.3.199;ua=ZimbraConnectorForOutlook/5.0.3064.18;] soap - SyncRequest

If you're not getting that, then the problem may lie with the Outlook Connector, Outlook itself, etc.

[maumar]

any news?
have u fixed?
have u find the reason?

mails that vanish into /dev/null seems to be a fatal issue, and it prevents any upgrade 5->6 on some customers that i have, which have all the clients using zimbra connector
in the doubt, its' better to stay than move
imho...very very modest opinion

[deltatango]

I am currently in contact with the Zimbra support, will report once new infos are coming in.

[deltatango]

Thanks p24t, I will look into the logs.

[ewilen]

Also look in /var/log/zimbra.log

Good luck, please keep us updated.

[veronica]

So do you mean nothing gets logged in zimbra.log for mails you sent ?