Internal Server Error on Advanced Version

[vnit]

Hi.

I am running Zimbra Community Edition 5.0.14 on Cent OS 5.2 32 bit edition. Zimbra used to run perfectly fine until a restart of the server machine. The Ajax version on the web client did not load. Instead an "Internal Server Error" showed up. However, the Basic HTML is still working which is why I am still alive . I have browsed through the forums and all possible links generated by google for this type of an error but nothing seems to be working out. Note that this Internal Error is not shown on the Ajax Version of Zimbra Admin so the problem is pretty much localized. I got some idea where the error is when I did a cat of log/mailbox.log.

... Lots of stuff...

2009-09-14 03:04:47,509 WARN  [btpool0-7] [] log - /zimbra/
org.apache.jasper.JasperException: PWC6033: Unable to compile class for JSP

PWC6197: An error occurred at line: 64 in the jsp file: /public/launchZCS.jsp
PWC6199: Generated servlet error:
The method alert(String) is undefined for the type launchZCS_jsp


        at org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:107)
        at org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:280)
        at org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:347)
        at org.apache.jasper.compiler.Compiler.compile(Compiler.java:400)
        at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:592)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:344)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
        at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:767)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_otherwise_4(org.apache.jsp.public_.login_jsp:1876)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_choose_5(org.apache.jsp.public_.login_jsp:1622)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_when_7(org.apache.jsp.public_.login_jsp:1594)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_choose_4(org.apache.jsp.public_.login_jsp:1561)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_otherwise_3(org.apache.jsp.public_.login_jsp:1424)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_choose_2(org.apache.jsp.public_.login_jsp:1213)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2(org.apache.jsp.public_.login_jsp:1185)
        at org.apache.jsp.public_.login_jsp._jspService(org.apache.jsp.public_.login_jsp:370)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
        at org.mortbay.jetty.servlet.DefaultServlet.doGet(DefaultServlet.java:465)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:298)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:830)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

... Lots of stuff...

I am not familiar with JSP (damn, it is nothing close to PHP) so I couldn't fix this issue.

Please help me out here.

Thanks in advance.
Meher Anand

[uxbod]

Welcome to the forums

Has anything changed on the server ? How much memory does the server have ?

You should also upgrade to 5.0.18 due a major security bug which has been fixed.

[vnit]

Nothing changed after a simple restart on the server (atleast that's what I think). The server has 4 GB of RAM of which it uses 2.6 GB and uses a swap of 1.6 GB. And Zimbra's upgrade procedure seems to be very lengthy. Approximately how much will be the downtime during upgrade?

[vnit]

Anyone????

[uxbod]

That would all depend on how large your installation is ...