[SOLVED] Zimbra 6 GA - 451 4.0.0 Temporary message delivery failure

[myakove]

I have 2 accounts the cannot get mail.
/var/log/maillog:

Sep 13 16:18:40 linux postfix/lmtp[2337]: 6D8A745438: to=<xxxx@xxxxx.com>, relay=mail.xxxx.com[xx.xx.xx.xx]:7025, delay=0.14, delays=0.05/0/0.03/0.05, dsn=4.0.0, status=deferred (host mail.xxxx.com[xx.xx.xx.xx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))

from /opt/zimbra/log/mailbox.log:

2009-09-13 16:21:39,541 INFO [LmtpServer-68] [name=xxxx@xxxxx.com;mid=15;ip=192.168.10.100;] lmtp - try again for message xxxx@xxxxx.com: exception occurred
com.zimbra.common.service.ServiceException: system failure: Unable to add incoming message
ExceptionId:LmtpServer-68:1252848099541:8ce660e43ff07f36
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:251)
at com.zimbra.cs.filter.IncomingMessageHandler.addMes sage(IncomingMessageHandler.java:119)
at com.zimbra.cs.filter.IncomingMessageHandler.implic itKeep(IncomingMessageHandler.java:109)
at com.zimbra.cs.filter.ZimbraMailAdapter.doDefaultFi ling(ZimbraMailAdapter.java:284)
at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:363)
at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:311)
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:425 )
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:257 )
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:162)
at com.zimbra.cs.lmtpserver.LmtpHandler.processMessag eData(LmtpHandler.java:365)
at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDA TA(TcpLmtpHandler.java:72)
at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:350)
at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:170)
at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCom mand(TcpLmtpHandler.java:66)
at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:175)
at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:132)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)
Caused by: java.io.IOException: Unable to create blob store directory /opt/zimbra/store/0/15/msg/0
at com.zimbra.cs.store.file.FileBlobStore.ensureDirEx ists(FileBlobStore.java:337)
at com.zimbra.cs.store.file.FileBlobStore.ensureParen tDirExists(FileBlobStore.java:341)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:154)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:146)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:35)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4390)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4228)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4162)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4122)
at com.zimbra.cs.filter.IncomingMessageHandler.addMes sage(IncomingMessageHandler.java:116)
... 16 more
2009-09-13 16:21:39,541 INFO [LmtpServer-68] [name=xxxx@xxxxx.com;mid=15;ip=xx.xx.xx.xx;] lmtp - 451 4.0.0 Temporary message delivery failure try again (DATA)

help me please
thanks

[uxbod]

Has /opt/zimbra ran out of space ?

[myakove]

Originally Posted by uxbod

Has /opt/zimbra ran out of space ?

this is what i got
df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/vg_linux-lv_root
77G 9.9G 63G 14% /
/dev/sda1 194M 29M 155M 16% /boot
tmpfs 1.5G 0 1.5G 0% /dev/shm

[myakove]

one more thing
when i run ls i get this.

ls -la /opt/zimbra/store/0/
total 8
drwxr-xr-x 2 root root 4096 2009-07-29 14:26 .
drwxr-xr-x 3 zimbra zimbra 4096 2009-07-29 14:25 ..
lrwxrwxrwx 1 root root 31 2009-07-29 14:26 5 -> /opt/zimbra/migration/store/0/2
lrwxrwxrwx 1 root root 31 2009-07-29 14:26 6 -> /opt/zimbra/migration/store/0/3
lrwxrwxrwx 1 root root 31 2009-07-29 14:26 7 -> /opt/zimbra/migration/store/0/4

[uxbod]

Okay; so are you using a NAS or SAN as those are symlinks ? What about the permissions or space on /opt/zimbra/migration/store ?

[myakove]

Originally Posted by uxbod

Okay; so are you using a NAS or SAN as those are symlinks ? What about the permissions or space on /opt/zimbra/migration/store ?

just for notice I'm running Zimbra on Fedora 11
no SAN or NAS devices.

permissions is for zimbra user and group
ls -la /opt/zimbra/migration/store/
total 16
drwxr-xr-x 4 zimbra zimbra 4096 2009-06-29 16:01 .
drwxr-xr-x 3 root root 4096 2009-07-29 14:26 ..
drwxr-x--- 8 zimbra zimbra 4096 2009-07-02 18:13 0
drwxr-x--- 2 zimbra zimbra 4096 2009-09-13 19:15 incoming

[uxbod]

Okay, so shutdown ZCS

su - zimbra
zmcontrol stop

and then as root run

/opt/zimbra/libexec/zmfixperms --extended

Out of interest does dmesg or /var/log/messages show any system errors ?

[myakove]

Thanks,
/opt/zimbra/libexec/zmfixperms --extended do the trick.