User account not getting emails on time (delayed emails)

[MOlin]

I have a user that is reporting delayed email during the day and I can't find any issues in the log for that user? She is claiming mail is intermittently not being delivered for long periods. I logged into her account and watched it for issues but could not reproduce?

Has anyone seen account delivery delays similar to this?

TIA - Mike
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Release 5.0.16_GA_2921.MACOSXx86, Zimbra, Inc.
MACOSXx86 NETWORK edition

[uxbod]

What is the polling frequency set to on the account ?

[tiger2000]

have you monitored the /opt/zimbra/log/mailbox.log for all activities of such users?

if there's one email going to this user, it should have log something like :

2009-09-11 00:05:25,289 INFO  [LmtpServer-346792] [name=xxx@xxxx;mid=xxx] mailop - Adding Message: XXXXXXXXXXXXXXX

mail will reach user's mailbox when you see this message.

and don't forget to check the queues, maybe someone are sending lots of email at that time and it surely will delay the email behind.

[uxbod]

Should that be do and not don't check the queues

[MOlin]

Originally Posted by uxbod

What is the polling frequency set to on the account ?

Thanks UXBod!

The polling interval was set to 5 minutes, the minimum polling interval was set to 2 minutes.