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Thread: Freeze on webmail's loading since upgrade to 6.0 NE Final

  1. #1
    epok is offline Member
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    Default Freeze on webmail's loading since upgrade to 6.0 NE Final

    Hello,

    I updated zcs this morning from 5.0.18 NE to 6.0 NE and now I've a problem when I connect on the webmail. Page is block on "loading...".
    No error message ?
    I try with several browser (ie, firefox, safari) from several computer.
    This problem is only with 3 accounts on 82.
    Do you have any feedback on this problem/bug ?

    Thanks for your help.

    (I post the same thread in "Installation" but I think it's not the good section sorry)

  2. #2
    fschloegl is offline Active Member
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    have the same problem, some accounts are working, some not

  3. #3
    proudkov is offline New Member
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    Angry Disaster

    Just updated to 6.0 from 5.0.18 and have the same problem. None of the accounts are working. Admin interface works OK. When trying to login to standard HTML version some errors appear like: ???service.FAILURE???, ???ztaglib.TAG_EXCEPTION???, etc. IMAP, SMTP work fine - can send and receive with my iPhone.

  4. #4
    proudkov is offline New Member
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    Exclamation Found the cause - TAGS

    I've noticed that accounts where no tags were created work fine. Unfortunately disabling tagging in COS doesn't help for those who used tags before the upgrade. Need a fix urgently!

  5. #5
    bobby is offline Zimbra Employee
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    do you get a stacktrace in mailbox.log when a login hangs?

  6. #6
    inqueue is offline Zimbra Employee
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    this is bug 40759.

  7. #7
    proudkov is offline New Member
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    no, nothing in particular

  8. #8
    proudkov is offline New Member
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    any way to bypass this? I can access the mailbox using Zimbra desktop - maybe I could remove those shared objects from there?

  9. #9
    inqueue is offline Zimbra Employee
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    One of your mailboxes likely has a share to a DL. If that DL contains an alias, the login problem occurs.

    I saw this with two accounts in a strange way. One account had 0 shares with DL, but was sharing /Calendar with a user who had a DL grantee on his calendar. Removing the alias from the DL fixed the issue for both users.

  10. #10
    mmorse's Avatar
    mmorse is offline Moderator
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    Jason & I are chatting with Alexei.

    IMAP access isn't affected.

    The problem manifestes itself in aliases on the DL/users with multiple delivery addresses. There's another case where a shared /Calendar to the DL no-longer existent is troublesome.

    He might set up one mailbox per DL, then creating aliases on it, then forward to the live DL. (Account licenses permitting of course.)

    For those here: We're tracking 3 different interesting bugs 40759 (his issue), 39804, 40454 (plus the document templates one still un-filed/similar to 40759 according to Brian).

    And all the more reason to implement bug 39806 I guess.

    UPDATE:
    I've synced all the "problem" accounts with Zimbra Desktop, removed the shared calendars which caused the problems and people can login now as usual

    unfortunately i still can't login to those 2 resources with orphan grants to revoke them
    zmmailbox fails, trying zmsoap (which probably will too), then direct mysql

    Also had a later issue with his external app, had to set zimbraMtaTlsSecurityLevel 'none' > 'may' (I remember some discussion about that taking precedence over zimbraMTaTlsAuthOnly)
    Last edited by mmorse; 09-04-2009 at 09:26 AM. Reason: updating convo as we go

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