Results 1 to 6 of 6

Thread: [SOLVED] zmbackupquery unknown document failure

  1. #1
    jmarriott is offline Active Member
    Join Date
    Jun 2008
    Location
    United Kingdom
    Posts
    30
    Rep Power
    7

    Question [SOLVED] zmbackupquery unknown document failure

    Hi all,

    I've just moved a Zimbra install between an old install and a fresh install of Ubuntu 8.04. My method was to stop Zimbra, rsync the entire /opt/zimbra directory to external storage, reinstall the OS, clean install of the same version of Zimbra (same arch too), start it, stop it, move it to zimbra.fresh, copy the old Zimbra install in its place and start it.

    The move seems to have gone without a hitch apart from one thing, backups don't work!

    If I run zmbackupquery or try to use the admin Web UI to investigate backups I get this in mailbox.log:

    Code:
    2009-08-28 09:46:06,251 INFO  [btpool0-3331] [ip=127.0.0.1;] soap - AuthRequest
    2009-08-28 09:46:06,311 INFO  [btpool0-3331] [name=zimbra;ip=127.0.0.1;] soap - BackupQueryRequest
    2009-08-28 09:46:06,311 WARN  [btpool0-3331] [name=zimbra;ip=127.0.0.1;] SoapEngine - cannot dispatch request
    com.zimbra.common.service.ServiceException: unknown document: BackupQueryRequest
    ExceptionId:btpool0-3331:1251449166311:ac119bef2994a858
    Code:service.UNKNOWN_DOCUMENT
    	at com.zimbra.common.service.ServiceException.UNKNOWN_DOCUMENT(ServiceException.java:267)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:275)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:187)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:145)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)


    Any ideas anyone? I found a thread about a related error here but the suggested fix doesn't seem to work for me, although I've not restart Zimbra yet because I can't do it during business hours.

    Input much appreciated!

    Thanks,
    Jon

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,582
    Rep Power
    57

    Default

    Quote Originally Posted by jmarriott View Post
    I've just moved a Zimbra install between an old install and a fresh install of Ubuntu 8.04. My method was to stop Zimbra, rsync the entire /opt/zimbra directory to external storage, reinstall the OS, clean install of the same version of Zimbra (same arch too), start it, stop it, move it to zimbra.fresh, copy the old Zimbra install in its place and start it.
    Did you follow any of the 'how to' articles for migrating to another server? Did you also create the new server with the same FQDN and point the DNS A & MX records at it?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    jmarriott is offline Active Member
    Join Date
    Jun 2008
    Location
    United Kingdom
    Posts
    30
    Rep Power
    7

    Default

    Quote Originally Posted by phoenix View Post
    Did you follow any of the 'how to' articles for migrating to another server? Did you also create the new server with the same FQDN and point the DNS A & MX records at it?
    Hi Phoenix, thanks for replying.

    I didn't follow any 'how to' articles, no.

    The server has the same IP, FQDN, DNS A record and OS. The MX records were never pointed at it and still are not. Mail delivery is working fine though.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,582
    Rep Power
    57

    Default

    Quote Originally Posted by jmarriott View Post
    The MX records were never pointed at it and still are not.
    Why not?
    Quote Originally Posted by jmarriott View Post
    Mail delivery is working fine though.
    You do surprise me with that statement.

    What's the output of the following:
    Code:
    su - zimbra
    zmcontrol -v
    Please update your forum profile with the output of that command.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    jmarriott is offline Active Member
    Join Date
    Jun 2008
    Location
    United Kingdom
    Posts
    30
    Rep Power
    7

    Default

    Quote Originally Posted by phoenix View Post
    Why not? You do surprise me with that statement.

    What's the output of the following:
    Code:
    su - zimbra
    zmcontrol -v
    Please update your forum profile with the output of that command.
    I use a border relay that forward mail to Zimbra. Profile updated as requested.

  6. #6
    jmarriott is offline Active Member
    Join Date
    Jun 2008
    Location
    United Kingdom
    Posts
    30
    Rep Power
    7

    Default

    After a Zimbra restart the fix in the thread I mentioned seems to have taken effect and it's working now.

    Bill, you seemed surprised that my new server works at all? Is there something specific that should be broken or that I should check?

    Thanks,
    Jon

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Installation zimbra Initializing ldap...failed. (28416)
    By farrukh.nadeem in forum Installation
    Replies: 10
    Last Post: 08-14-2009, 06:52 AM
  2. mysql not starting, sort of.
    By lhutton in forum Installation
    Replies: 6
    Last Post: 06-19-2009, 10:45 AM
  3. [SOLVED] Firefox 3 + Zimbra 5 - TLS Interop issue
    By irvingpop in forum Administrators
    Replies: 21
    Last Post: 07-22-2008, 10:53 PM
  4. Installation Cancelled - Zimbra-spell !
    By Ledg in forum Installation
    Replies: 4
    Last Post: 10-19-2006, 02:54 AM
  5. M3 problem with shares
    By titangears in forum Users
    Replies: 4
    Last Post: 01-12-2006, 01:01 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •