logo not showing

[bluebriarrose]

hi,

we have a foss edition right now.. if we access the server usin an IP address ,we can see the LoginBanner, AppBanner and favicon. However, if we acess through the server mail address we can't see any of these..

Any sugestions

Abby

[phoenix]

There should be no reason why the logo doesn't appear, are you sure you have a valid hosts file and DNS A & MX records pointing to your server (the fact it works with an IP but not the FQDN indicates you have a problem)?

[bluebriarrose]

Originally Posted by phoenix

There should be no reason why the logo doesn't appear, are you sure you have a valid hosts file and DNS A & MX records pointing to your server (the fact it works with an IP but not the FQDN indicates you have a problem)?

yes... the hosts file on the client machines show
172.16.10.88 xyz.abc.com (not real name)

the hosts file on my sys show
172.16.10.88 xyz.abc.com

the DNS A shows
abc A 172.16.10.88


the DNS MX shows

abc MX abc

the DNS MX records mail relay list and the NS records shows

xyz.com
xyz.abc.com

[phoenix]

Originally Posted by bluebriarrose

yes... the hosts file on the client machines show
172.16.10.88 xyz.abc.com (not real name)

You don't need that entry on any of the client machines.

Originally Posted by bluebriarrose

the hosts file on my sys show
172.16.10.88 xyz.abc.com

That's incorrect, it should be of the format:

127.0.0.1 localhost.localdomain localhost
172.16.10.88    xyz.abc.com xyz

Originally Posted by bluebriarrose

the DNS A shows
abc A 172.16.10.88


the DNS MX shows

abc MX abc

the DNS MX records mail relay list and the NS records shows

xyz.com
xyz.abc.com

Posting your output like this isn't all that useful, it would be far better to post the actual output of the dig and cat commands so we can verify the actual output.

[bluebriarrose]

could you please give me the commands

[bluebriarrose]

the previous output was of the hosts.conf file ... not the hosts file... my mistake

[phoenix]

Originally Posted by bluebriarrose

could you please give me the commands

They're all over the forums but here they are again:

cat /etc/resolv.conf
cat /etc/hosts
dig yourdomain.com any
dig yourdomain.com mx
host `hostname` <-- use that exact command with backticks not single quotes

They should be run on your Zimbra server.

[bluebriarrose]

hostname
cccbl

[bluebriarrose]

dig citizecredit.com mx

; <<>> DiG 9.3.4 <<>> citizecredit.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10816
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 13, ADDITIONAL: 0

;; QUESTION SECTION:
;citizecredit.com. IN MX

;; AUTHORITY SECTION:
. 3600000 IN NS H.ROOT-SERVERS.NET.
. 3600000 IN NS I.ROOT-SERVERS.NET.
. 3600000 IN NS J.ROOT-SERVERS.NET.
. 3600000 IN NS K.ROOT-SERVERS.NET.
. 3600000 IN NS L.ROOT-SERVERS.NET.
. 3600000 IN NS M.ROOT-SERVERS.NET.
. 3600000 IN NS A.ROOT-SERVERS.NET.
. 3600000 IN NS B.ROOT-SERVERS.NET.
. 3600000 IN NS C.ROOT-SERVERS.NET.
. 3600000 IN NS D.ROOT-SERVERS.NET.
. 3600000 IN NS E.ROOT-SERVERS.NET.
. 3600000 IN NS F.ROOT-SERVERS.NET.
. 3600000 IN NS G.ROOT-SERVERS.NET.

;; Query time: 0 msec
;; SERVER: ::1#53(::1)
;; WHEN: Wed Aug 26 12:55:33 2009
;; MSG SIZE rcvd: 245

[bluebriarrose]

dig citizecredit.com any

; <<>> DiG 9.3.4 <<>> citizecredit.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46118
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 13, ADDITIONAL: 0

;; QUESTION SECTION:
;citizecredit.com. IN ANY

;; AUTHORITY SECTION:
. 3600000 IN NS G.ROOT-SERVERS.NET.
. 3600000 IN NS H.ROOT-SERVERS.NET.
. 3600000 IN NS I.ROOT-SERVERS.NET.
. 3600000 IN NS J.ROOT-SERVERS.NET.
. 3600000 IN NS K.ROOT-SERVERS.NET.
. 3600000 IN NS L.ROOT-SERVERS.NET.
. 3600000 IN NS M.ROOT-SERVERS.NET.
. 3600000 IN NS A.ROOT-SERVERS.NET.
. 3600000 IN NS B.ROOT-SERVERS.NET.
. 3600000 IN NS C.ROOT-SERVERS.NET.
. 3600000 IN NS D.ROOT-SERVERS.NET.
. 3600000 IN NS E.ROOT-SERVERS.NET.
. 3600000 IN NS F.ROOT-SERVERS.NET.

;; Query time: 0 msec
;; SERVER: ::1#53(::1)
;; WHEN: Wed Aug 26 12:56:52 2009
;; MSG SIZE rcvd: 245