Incoming message notification works from Zimbra, fails from external

[Daimyo]

Hello,

We have a need for Zimbra to send a notification to a defined email address whenever a particular Zimbra mail account receives a new message. We have enabled this behavior as follows:

zmprov ma myMailAccount zimbraPrefNewMailNotificationAddress notifyme@carleton.edu

This works correctly when I send mail to this account from my own Zimbra mail account, generating an entry in mailbox.log of the following form:

2009-08-19 11:20:37,453 INFO  [LmtpServer-123483] [name=fax-its-4537@carleton.edu;mid=4387;] mailop - Adding Message: id=600, Mess
age-ID=<487126680.2048001250698835472.JavaMail.root@mail2.its.carleton.edu>, parentId=-1, folderId=2, folderName=Inbox.
2009-08-19 11:20:37,491 INFO  [LmtpServer-123483] [name=fax-its-4537@carleton.edu;mid=4387;] mailbox - notification sent dest='dfl
ynn@carleton.edu' rcpt='fax-its-4537@carleton.edu' mid=600

However, the notification is not sent if the relevant account receives a message from a non-Zimbra source (in this case, a fax server converting incoming faxes to emails and sending them along). The mailbox.log output for such a message follows:

2009-08-19 11:22:07,843 INFO  [LmtpServer-123485] [name=fax-its-4537@carleton.edu;mid=4387;] mailop - Adding Message: id=601, Mess
age-ID=<200908191621.n7JGLtuQ024302@babylon.its.carleton.edu>, parentId=-1, folderId=2, folderName=Inbox.
2009-08-19 11:22:07,901 INFO  [LmtpServer-123485] [name=fax-its-4537@carleton.edu;mid=4387;] mailbox - notification not sent (prec
edence bulk) mid=601 rcpt='fax-its-4537@carleton.edu' dest='dflynn@carleton.edu'

Can anyone help me understand the difference? Obviously Zimbra is not sending the notification, and says why: 'notification not sent (precedence bulk)' - but I don't understand what this error message means and have not been able to find an answer on the forums or elsewhere on the web.

Thanks in advance for your help.

[whatbe]

hi,daimyo.

Have you already solved it?

Check your mail header,
Precedence: bulk

It doesn't notify that the header exists on our system(ZCS4.5.x).

I'm reading RFC2076,RFC3834.


thanks.