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Thread: Can't send attachment (song)

  1. #1
    seba22 is offline Active Member
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    Default Can't send attachment (song)

    Hello,

    I have very very unusual problem, from 4 hours my user can't retrieve e-mail with attachment.

    Fail attachment :
    size: 5 mb
    type: .mp3


    First i think it might me a message size problem.
    - But no, tested on bigger attachment.


    We rebooted server about 5 times.

    Don't have clue.

    After all tests, we find what attachment make this problem.
    (first we send, about 10ns, but we try one per one and find that one what make problem)

    Download (we test it for virus, and it looks for clean)

    (please, someone who use Zimbra, download it and send from remote server, like google) to you're Zimbra server account.

    I would like know is this only my problem (configuration), or some bug.

    Regards

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    It works fine for me, I can send it via gmail and download it from the Zimbra Web UI or Zimbra Desktop. What error messages do you see in the log files? What error messages do you see when you try to download the attachment? What is the maximum size for messages on your Server? I assume this is with ZImbra Collaboration Suite?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    seba22 is offline Active Member
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    This message is blocked on server, it don't pass to account (webmail).
    It's blocked "somewhere" but i don't get any (response, for example i should get "Delivery error", but i don't get it, that's why i'm so nervous for that.

    If i know "message not send", but there message is sended and get into black hole.


    This is /var/log/zimbra
    content when i send this "fault message".

    Code:
    Aug 18 15:09:03 pocztownia postfix/smtpd[2178]: connect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:09:04 pocztownia postfix/smtpd[2178]: 2C90714E0EA: client=mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:09:04 pocztownia postfix/cleanup[2697]: 2C90714E0EA: message-id=<67c41e7b0908180150h6452c8c5p390711b0be203c3d@mail.gmail.com>
    Aug 18 15:09:14 pocztownia postfix/smtpd[2716]: connect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:09:14 pocztownia postfix/smtpd[2716]: A334414E0EB: client=mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:09:14 pocztownia postfix/cleanup[2717]: A334414E0EB: message-id=<67c41e7b0908180609u488e520ldf142da6ed79aa51@mail.gmail.com>
    Aug 18 15:10:02 pocztownia zimbramon[2753]: 2753:info: 2009-08-18 15:10:01, QUEUE: 0 0 
    Aug 18 15:10:02 pocztownia postfix/smtpd[2375]: timeout after DATA from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:02 pocztownia postfix/smtpd[2375]: disconnect from mail-ew0-f214.google.com[209.85.219.214]

    This part is from syslog

    Code:
    Aug 18 15:10:01 pocztownia /USR/SBIN/CRON[2750]: (zimbra) CMD (/opt/zimbra/libexec/zmqueuelog)
    Aug 18 15:10:01 pocztownia /USR/SBIN/CRON[2756]: (zimbra) CMD (/opt/zimbra/libexec/zmgengraphs >> /tmp/gengraphs.out 2>&1)
    Aug 18 15:10:01 pocztownia /USR/SBIN/CRON[2757]: (zimbra) CMD (/opt/zimbra/libexec/zmlogprocess > /tmp/logprocess.out 2>&1)
    Aug 18 15:10:01 pocztownia /USR/SBIN/CRON[2758]: (zimbra) CMD (/opt/zimbra/libexec/zmcheckduplicatemysqld -e > /dev/null 2>&1)
    Aug 18 15:10:01 pocztownia /USR/SBIN/CRON[2761]: (zimbra) CMD (/opt/zimbra/libexec/zmdisklog)
    Aug 18 15:10:02 pocztownia zimbramon[2753]: 2753:info: 2009-08-18 15:10:01, QUEUE: 0 0 
    Aug 18 15:10:02 pocztownia postfix/smtpd[2375]: timeout after DATA from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:02 pocztownia postfix/smtpd[2375]: disconnect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:04 pocztownia named[4750]: client 127.0.0.1#51918: RFC 1918 response from Internet for 8.0.168.192.in-addr.arpa
    Aug 18 15:10:06 pocztownia postfix/smtpd[2375]: connect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:06 pocztownia postfix/smtpd[2375]: 6A0E914E0E7: client=mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:06 pocztownia postfix/cleanup[2376]: 6A0E914E0E7: message-id=<67c41e7b0908180122x235a9ae8s564a877ce56dc9b3@mail.gmail.com>
    Aug 18 15:10:06 pocztownia zimbramon[2763]: 2763:info: 2009-08-18 15:10:04, DISK: poczta.(removed)my-domain.com(removed): dev: /dev/sda1, mp: /, tot: 47823, avail: 32407 
    Aug 18 15:10:13 pocztownia clamd[6836]: SelfCheck: Database status OK. 
    Aug 18 15:10:56 pocztownia postfix/smtpd[6245]: connect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:56 pocztownia postfix/smtpd[6245]: 5D4E214E0F4: client=mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:10:56 pocztownia postfix/cleanup[6260]: 5D4E214E0F4: message-id=<67c41e7b0908172353s8ce9acq37dc1d097882b55e@mail.gmail.com>
    Aug 18 15:11:02 pocztownia postfix/smtpd[2537]: timeout after DATA from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:11:02 pocztownia postfix/smtpd[2537]: disconnect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:11:07 pocztownia postfix/smtpd[2537]: connect from mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:11:07 pocztownia postfix/smtpd[2537]: 40D3814E0E9: client=mail-ew0-f214.google.com[209.85.219.214]
    Aug 18 15:11:07 pocztownia postfix/cleanup[2538]: 40D3814E0E9: message-id=<67c41e7b0908180024w29cb0317l9b6d4818e8ad21b7@mail.gmail.com>
    Aug 18 15:11:35 pocztownia ntpd[3342]: time reset +0.868368 s
    Aug 18 15:11:41 pocztownia named[4750]: client 127.0.0.1#49747: RFC 1918 response from Internet for 8.0.168.192.in-addr.arpa
    Aug 18 15:12:25 pocztownia postfix/anvil[2180]: statistics: max connection rate 2/60s for (smtp:209.85.219.214) at Aug 18 15:05:56
    Aug 18 15:12:25 pocztownia postfix/anvil[2180]: statistics: max connection count 6 for (smtp:209.85.219.214) at Aug 18 15:10:56
    Aug 18 15:12:25 pocztownia postfix/anvil[2180]: statistics: max cache size 2 at Aug 18 15:07:16

    I can't see anything else...
    And I repeat it second time, i don't get any delivery error !

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by seba22 View Post
    And I repeat it second time, i don't get any delivery error !
    You don't have to repeat it, I read it the first time. I also asked you what the maximum message is for download, what's the answer? Does this only happen with this type of file extension? Has it just started happening? I assume you've also disabled AppArmor on this server?

    I assume you have valid DNS records for your server? Run the following (on the Zimbra server) and post the output:
    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain.com mx
    dig yourdomain.com any
    host `hostname`  <-- use that exact command with backticks not single quotes
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    seba22 is offline Active Member
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    Maximum message size is about 200 MB.

    This attachment have 5 mb.

    I try send 50 mb, everything pass.
    Try other song - pass.
    try - rar, mp3, avi, wma ( over 20 mb ) pass

    this song above + other files -> don't pass
    only this song -> don't pass


    you try to find, error in wrong place.

    Something is wrong with that file, only that.

    If i add this song into archive - it's working


    Problem is in AntiSpam or AntiVirus.

    But "left it", i will just post message to don't send this song by email because it will be deleted without notification.

    This will be faster than make fun with server.

    I hope only this file don't pass, and only this feew mail disappear :>

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Well, the file passed the a/v & a/s on my system as I said I was able to receive and download (and play) that file with the web ui & ZD. So as you seem to know where the problem is I'll leave you to it.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    raj's Avatar
    raj
    raj is offline Moderator
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    whats the output of

    su - zimbra
    zmprov gcf zimbraMtaBlockedExtension

    Raj
    i2k2 Networks
    Dedicated & Shared Zimbra Hosting Provider

  8. #8
    hesperant is offline Junior Member
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    Exclamation Unnable to send messages through desktop client with attachments

    I am having a fairly general issue with the same kind of problem.
    My users with the desktop client or the MS Outlook integration are experiencing issues sending attachments. These messages can be sent through the web client, but not the desktop.

    I have checked values for email sizes and they are 15MB. the files range from 1MB to 11MB that are failing. Types are everything from PDF, MP3, and XLSpreadsheets.


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