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Thread: Deleting declined appointments for resources

  1. #1
    Zoltan67's Avatar
    Zoltan67 is offline Senior Member
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    Default Deleting declined appointments for resources

    Hello,

    I'm currently trying to find a way to delete appointments that have been declined by a resource because of conflicts (only in the resource's calendar).

    Actually, we developped a little Zimlet that let people see the agenda of a specifed resource by clicking its name (which just opens a new window with the url http://server/home/resource/Calendar.html?view=workWeek. It works great, but the problem is that meetings that have been accepted are shown the same way as meetings that have been declined, which results to conflicts because sometimes (well, more often than it should...) people just don't care about the message sent by the resource and think the meeting has been accepted. And when they look at the resource's calendar, they see both meetings without any difference between the accepted and the declined one, so they just call at us complaining about Zimbra which isn't reliable.

    So the solution I imagine would be to set up a script that would daily delete all declined appointments in every resource's calendar to avoid this kind of problem. Is this possible ? Or is there any other solution (except teaching the users to read carefully every mail they receive, because I've already tried that...) ?

    Thanks in advance !

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by anderson.horn@itfreedom.com View Post
    We need this functionality as well. I can see the benefit of having the event added in a very high transparency, but it would be nice if there were an option to have it not show up on the shared location at all if the event is declined.
    You need to check bugzilla to see if any RFE has been filed and vote on it or file one if nothing exists. You could also raise a support case for this and for added 'weight' get a case attached to any RFE.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    carel16 is offline Starter Member
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    Any news on this? We are interested in the same solution for resources we have created that apply to meeting rooms. People do not read their messages closely.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by carel16 View Post
    Any news on this?
    Not unless the o/p filed a bug report or RFE.

    Quote Originally Posted by carel16 View Post
    We are interested in the same solution for resources we have created that apply to meeting rooms. People do not read their messages closely.
    The same answer would apply, check Bugzilla Main Page - Zimbra and see if any RFE has been filed and if not then feel free to file one.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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