Results 1 to 5 of 5

Thread: Erroneous Draft Messages

  1. #1
    msf004 is offline Loyal Member
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    7

    Default Erroneous Draft Messages

    I have a client whose Zimbra webmail account shows 487 draft messages in her Drafts message folder. However, if she tries to view the draft message folder it actually shows zero messages.

    So the Drafts folder, on the left side bar, shows 487 unread (bolded) messages; however, when she clicks the folder the main viewing pane shows "No results found".

    Anyone have any ideas on how I can resolve this for her?

    Thanks,
    -Marc

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,016
    Rep Power
    24

    Default

    Re-Index the account from the Admin GUI ... Has the user ever used something like Thunderbird to connect ? May require the account to be expunged.

  3. #3
    msf004 is offline Loyal Member
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    7

    Default

    I tried reindexing - no success.

    I also read other posts about expunging from a client. However, I have spoken with her and I have even gone to her office - she always only uses webmail or Mac Mail. She uses both and her Mac Mail ALSO shows the same number of messages in the Drafts Folder (487). However, when you click on drafts from Mac Mail it also shows zero messages - just like the webmail.

    Her Mac Mail is setup as an IMAP connection.

  4. #4
    uxbod's Avatar
    uxbod is offline Moderator
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,016
    Rep Power
    24

  5. #5
    msf004 is offline Loyal Member
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    7

    Default

    My Bad - from previous postings I was not understanding the concept of expunging - or at least I thought that I did until I read the thread in the link that you attached.

    I will have her try that. I will post the result here in a bit.

    Thank you for the link.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Re-creating the spam training e-mail account
    By richard-hdd in forum Administrators
    Replies: 21
    Last Post: 03-20-2012, 07:34 AM
  2. draft messages mailbox count is off by one
    By phingers in forum Administrators
    Replies: 1
    Last Post: 07-18-2009, 07:03 AM
  3. Spam Assasin Questions
    By Almfg in forum Administrators
    Replies: 1
    Last Post: 05-13-2009, 01:17 PM
  4. [SOLVED] Missing messages in draft folder
    By Robby.Ceyssens in forum Users
    Replies: 2
    Last Post: 06-25-2008, 04:47 AM
  5. Spam assassain not traiing properly!
    By Mike T in forum Administrators
    Replies: 1
    Last Post: 10-09-2006, 01:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •