[SOLVED] Zimbra mail box not working (zmmailboxdctl is not running)

[sahabcse]

Our Zimbra mail is not work after upgrading RAM

$ zmcontrol status
antispam Running
antivirus Running
imapproxy Running
ldap Running
logger Running
mailbox Stopped
zmmailboxdctl is not running
mta Running
snmp Running
spell Running
stats Running

While inspection found tht the port 8080 is not working ,it jetty is not working

jetty verion 6.1.5 is used by zimbra.

****************************************
$ tail -25 mailbox.log
2009-08-10 14:13:50,700 INFO [Shutdown] [] TcpServer/7110 - Pop3Server initiating shutdown
2009-08-10 14:13:50,700 INFO [Pop3Server] [] TcpServer/7110 - finished accept loop
2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7110 - Pop3Server shutting down idle thread pool
2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7995 - Pop3SSLServer initiating shutdown
2009-08-10 14:13:50,701 INFO [Pop3SSLServer] [] TcpServer/7995 - finished accept loop
2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7995 - Pop3SSLServer shutting down idle thread pool
2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7143 - ImapServer initiating shutdown
2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7143 - ImapServer shutting down idle thread pool
2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7993 - ImapSSLServer initiating shutdown
2009-08-10 14:13:50,701 INFO [ImapServer] [] TcpServer/7143 - finished accept loop
2009-08-10 14:13:50,702 INFO [Shutdown] [] TcpServer/7993 - ImapSSLServer shutting down idle thread pool
2009-08-10 14:13:50,702 INFO [ImapSSLServer] [] TcpServer/7993 - finished accept loop
2009-08-10 14:13:50,744 INFO [Shutdown] [] im - Wildfire stopped
2009-08-10 14:13:50,834 INFO [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
2009-08-10 14:13:50,834 INFO [IndexWritersSweeperThread] [] index - IndexWritersSweeperThread thread exiting
2009-08-10 14:13:50,834 INFO [IndexReadersCache-Sweeper] [] IndexReadersCache - IndexReadersCache-Sweeper thread exiting
2009-08-10 14:13:50,974 INFO [Shutdown] [] RedoLogManager - Logged: 66692 items, 2.616ms/item
2009-08-10 14:13:50,974 INFO [IncomingDirectorySweeper] [] FileBlobStore - IncomingDirectorySweeper thread exiting
2009-08-10 14:13:50,974 INFO [Shutdown] [] extensions - Destroying extensions
2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension clamscanner: com.zimbra.clam.ClamScanner@com.zimb...tensio n.ZimbraExtensionClassLoader@c9b196
2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension nginx-lookup: com.zimbra.cs.nginx.NginxLookupExten...extension.ZimbraExtensionClassLoader@1594a88
2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension com_zimbra_cert_manager: com.zimbra.cert.ZimbraCertMgrExt@com...t ension.ZimbraExtensionClassLoader@98bbf6
2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension zimbrasamba: com.zimbra.ldaputils.ZimbraLDAPUtil***tension@com. zimbra.cs.extension.ZimbraExtensionClassLoader@7e7 5d2
2009-08-10 14:13:51,003 INFO [Shutdown] [] soap - Servlet SoapServlet shutting down
2009-08-10 14:13:51,107 INFO [Shutdown] [] log - Shutdown hook complete
$
***************
]$ tail -25 zmmailboxd.out
# C [libc.so.6+0x695ba] cfree+0x7a
#
# An error report file with more information is saved as:
# /opt/zimbra/log/hs_err_pid12006.log
#
# If you would like to submit a bug report, please visit:
# HotSpot Virtual Machine Error Reporting Page
#
Error occurred during initialization of VM
Could not reserve enough space for object heap
#
# An unexpected error has been detected by Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x4a1af5ba, pid=12011, tid=3085970320
#
# Java VM: Java HotSpot(TM) Client VM (10.0-b19 mixed mode linux-x86)
# Problematic frame:
# C [libc.so.6+0x695ba] cfree+0x7a
#
# An error report file with more information is saved as:
# /opt/zimbra/log/hs_err_pid12011.log
#
# If you would like to submit a bug report, please visit:
# HotSpot Virtual Machine Error Reporting Page
#
********************************************

Please help us to solve this Since over 500 mail users are waiting for our mail server

[uxbod]

How much RAM is in the server now ? It would help if you also let us know which version of ZCS you are running

su - zimbra
zmcontrol -v

[sahabcse]

We have upgraded the RAM 8 GB to 16GB

zmcontrol -v
Release 5.0.2_GA_1975.RHEL5_20080130221917 RHEL5 FOSS edition

[uxbod]

I guess your are using a 32bit version of RHEL and not 64bit ? What do you have set for

su - zimbra
zmlocalconfig mailboxd_java_heap_memory_percent

[sahabcse]

Yes now we are using 32 bit Os. Is there any solution for making mailbox up using 16GB RAM.

zmlocalconfig mailboxd_java_heap_memory_percent
mailboxd_java_heap_memory_percent = 18

[uxbod]

su - zimbra
zmlocalconfig -e mailboxd_java_heap_memory_percent=12
zmmailboxdctl start

Due to 32bit memory addressing you would need to migrate to a 64bit environment to use all of that RAM.

[sahabcse]

thanks for your reply. I have run the given command but that time our OS ram size showing only 3 GB. After that I have removed the each RAM slot and tested. Finally zimbra working fine in 12GB RAM also OS.

My doubt is If I have upgraded the OS to 64 bit, will zimbra support to 16GB or I have to upgrade zimbra to 64BIT?

[uxbod]

Zimbra would need to be the 64bit version aswell due to memory addressing.

[sahabcse]

ok is there any documentation for upgrading the zimbra 32 to 64 bit, without affecting our mail box.

[uxbod]

Zimbra Wiki :: Moving too 64 bit