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Thread: [SOLVED] Zimbra mail box not working (zmmailboxdctl is not running)

  1. #1
    sahabcse is offline Active Member
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    Default [SOLVED] Zimbra mail box not working (zmmailboxdctl is not running)

    Our Zimbra mail is not work after upgrading RAM

    $ zmcontrol status
    antispam Running
    antivirus Running
    imapproxy Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmailboxdctl is not running
    mta Running
    snmp Running
    spell Running
    stats Running

    While inspection found tht the port 8080 is not working ,it jetty is not working

    jetty verion 6.1.5 is used by zimbra.

    ****************************************
    $ tail -25 mailbox.log
    2009-08-10 14:13:50,700 INFO [Shutdown] [] TcpServer/7110 - Pop3Server initiating shutdown
    2009-08-10 14:13:50,700 INFO [Pop3Server] [] TcpServer/7110 - finished accept loop
    2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7110 - Pop3Server shutting down idle thread pool
    2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7995 - Pop3SSLServer initiating shutdown
    2009-08-10 14:13:50,701 INFO [Pop3SSLServer] [] TcpServer/7995 - finished accept loop
    2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7995 - Pop3SSLServer shutting down idle thread pool
    2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7143 - ImapServer initiating shutdown
    2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7143 - ImapServer shutting down idle thread pool
    2009-08-10 14:13:50,701 INFO [Shutdown] [] TcpServer/7993 - ImapSSLServer initiating shutdown
    2009-08-10 14:13:50,701 INFO [ImapServer] [] TcpServer/7143 - finished accept loop
    2009-08-10 14:13:50,702 INFO [Shutdown] [] TcpServer/7993 - ImapSSLServer shutting down idle thread pool
    2009-08-10 14:13:50,702 INFO [ImapSSLServer] [] TcpServer/7993 - finished accept loop
    2009-08-10 14:13:50,744 INFO [Shutdown] [] im - Wildfire stopped
    2009-08-10 14:13:50,834 INFO [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2009-08-10 14:13:50,834 INFO [IndexWritersSweeperThread] [] index - IndexWritersSweeperThread thread exiting
    2009-08-10 14:13:50,834 INFO [IndexReadersCache-Sweeper] [] IndexReadersCache - IndexReadersCache-Sweeper thread exiting
    2009-08-10 14:13:50,974 INFO [Shutdown] [] RedoLogManager - Logged: 66692 items, 2.616ms/item
    2009-08-10 14:13:50,974 INFO [IncomingDirectorySweeper] [] FileBlobStore - IncomingDirectorySweeper thread exiting
    2009-08-10 14:13:50,974 INFO [Shutdown] [] extensions - Destroying extensions
    2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension clamscanner: com.zimbra.clam.ClamScanner@com.zimb...tensio n.ZimbraExtensionClassLoader@c9b196
    2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension nginx-lookup: com.zimbra.cs.nginx.NginxLookupExten...extension.ZimbraExtensionClassLoader@1594a88
    2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension com_zimbra_cert_manager: com.zimbra.cert.ZimbraCertMgrExt@com...t ension.ZimbraExtensionClassLoader@98bbf6
    2009-08-10 14:13:51,002 INFO [Shutdown] [] extensions - Destroyed extension zimbrasamba: com.zimbra.ldaputils.ZimbraLDAPUtil***tension@com. zimbra.cs.extension.ZimbraExtensionClassLoader@7e7 5d2
    2009-08-10 14:13:51,003 INFO [Shutdown] [] soap - Servlet SoapServlet shutting down
    2009-08-10 14:13:51,107 INFO [Shutdown] [] log - Shutdown hook complete
    $
    ***************
    ]$ tail -25 zmmailboxd.out
    # C [libc.so.6+0x695ba] cfree+0x7a
    #
    # An error report file with more information is saved as:
    # /opt/zimbra/log/hs_err_pid12006.log
    #
    # If you would like to submit a bug report, please visit:
    # HotSpot Virtual Machine Error Reporting Page
    #
    Error occurred during initialization of VM
    Could not reserve enough space for object heap
    #
    # An unexpected error has been detected by Java Runtime Environment:
    #
    # SIGSEGV (0xb) at pc=0x4a1af5ba, pid=12011, tid=3085970320
    #
    # Java VM: Java HotSpot(TM) Client VM (10.0-b19 mixed mode linux-x86)
    # Problematic frame:
    # C [libc.so.6+0x695ba] cfree+0x7a
    #
    # An error report file with more information is saved as:
    # /opt/zimbra/log/hs_err_pid12011.log
    #
    # If you would like to submit a bug report, please visit:
    # HotSpot Virtual Machine Error Reporting Page
    #
    ********************************************

    Please help us to solve this Since over 500 mail users are waiting for our mail server

  2. #2
    uxbod's Avatar
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    How much RAM is in the server now ? It would help if you also let us know which version of ZCS you are running
    Code:
    su - zimbra
    zmcontrol -v

  3. #3
    sahabcse is offline Active Member
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    We have upgraded the RAM 8 GB to 16GB

    zmcontrol -v
    Release 5.0.2_GA_1975.RHEL5_20080130221917 RHEL5 FOSS edition

  4. #4
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    I guess your are using a 32bit version of RHEL and not 64bit ? What do you have set for
    Code:
    su - zimbra
    zmlocalconfig mailboxd_java_heap_memory_percent

  5. #5
    sahabcse is offline Active Member
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    Yes now we are using 32 bit Os. Is there any solution for making mailbox up using 16GB RAM.

    zmlocalconfig mailboxd_java_heap_memory_percent
    mailboxd_java_heap_memory_percent = 18

  6. #6
    uxbod's Avatar
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    Code:
    su - zimbra
    zmlocalconfig -e mailboxd_java_heap_memory_percent=12
    zmmailboxdctl start
    Due to 32bit memory addressing you would need to migrate to a 64bit environment to use all of that RAM.

  7. #7
    sahabcse is offline Active Member
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    thanks for your reply. I have run the given command but that time our OS ram size showing only 3 GB. After that I have removed the each RAM slot and tested. Finally zimbra working fine in 12GB RAM also OS.

    My doubt is If I have upgraded the OS to 64 bit, will zimbra support to 16GB or I have to upgrade zimbra to 64BIT?

  8. #8
    uxbod's Avatar
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    Zimbra would need to be the 64bit version aswell due to memory addressing.

  9. #9
    sahabcse is offline Active Member
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    ok is there any documentation for upgrading the zimbra 32 to 64 bit, without affecting our mail box.

  10. #10
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