[SOLVED] java.net.SocketTimeoutException Read timed out

**reinhard** · 08-04-2009, 06:56 AM

Please HELP:

After an update last night from 5.0.16 to 5.0.18 we have massice problems with some larger mailboxes, which can not be accessed.

Trying to connect to the mailbox at the CLI with zmmailbox, at selectMailbox after a while it says:

Code:

ERROR: remote.TIMEOUT (https://server:7071/service/admin/soap/) (cause: java.net.SocketTimeoutException Read timed out)

I checked the memory options:

Code:

zmlocalconfig | grep mailboxd_java_options
mailboxd_java_options = -client -XX:NewRatio=2 -Djava.awt.headless=true -XX:MaxPermSize=128m -XX:SoftRefLRUPolicyMSPerMB=1

Code:

zmlocalconfig | grep mailboxd_java_heap_memory_percent

mailboxd_java_heap_memory_percent = 30

Code:

 zmlocalconfig | grep mysql_memory
mysql_memory_percent = 30

Code:

cat /opt/zimbra/conf/my.cnf

[mysqld]
table_cache = 1200
innodb_buffer_pool_size   = 2576980380
innodb_log_file_size      = 104857600
innodb_log_buffer_size    = 8388608
innodb_file_per_table
innodb_open_files         = 2500
innodb_max_dirty_pages_pct = 10
innodb_flush_method       = O_DIRECT

I restarted the server but still the same failure.

Trying to connect throu the ZWC mailbox.log shows the following error:

Code:

2009-08-04 15:39:19,535 WARN  [btpool0-10] [] webclient - exception forwarding
javax.servlet.ServletException: invoke Read timed out
        at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:919)
        at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:855)
        at org.apache.jsp.public_.launchZCS_jsp._jspService(launchZCS_jsp.java:405)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
        at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:767)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_otherwise_5(login_jsp.java:1975)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_choose_6(login_jsp.java:1706)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_when_8(login_jsp.java:1675)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_choose_5(login_jsp.java:1637)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_otherwise_4(login_jsp.java:1496)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_choose_3(login_jsp.java:1269)
        at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2(login_jsp.java:1238)
        at org.apache.jsp.public_.login_jsp._jspService(login_jsp.java:421)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
        at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
        at com.zimbra.webClient.servlet.Forward.doGet(Forward.java:44)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:305)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:129)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:830)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: com.zimbra.cs.zclient.ZClientException: invoke Read timed out
ExceptionId:btpool0-10:1249393159535:5984cd918d93ec44
Code:zclient.IO_ERROR
        at com.zimbra.cs.zclient.ZClientException.IO_ERROR(ZClientException.java:47)
        at com.zimbra.cs.zclient.ZMailbox.getBootstrapJSON(ZMailbox.java:941)
        at com.zimbra.cs.taglib.tag.GetInfoJSONTag.doTag(GetInfoJSONTag.java:51)
        at org.apache.jsp.public_.launchZCS_jsp._jspService(launchZCS_jsp.java:320)
        ... 67 more
Caused by: java.net.SocketTimeoutException: Read timed out
        at java.net.SocketInputStream.socketRead0(Native Method)
        at java.net.SocketInputStream.read(SocketInputStream.java:129)
        at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
        at java.io.BufferedInputStream.read(BufferedInputStream.java:235)
        at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:77)
        at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:105)
        at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1115)
        at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1832)
        at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1590)
        at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:995)
        at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:397)
        at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)
        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)
        at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:276)
        at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:230)
        at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:318)
        at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:282)
        at com.zimbra.cs.zclient.ZMailbox.getBootstrapJSON(ZMailbox.java:938)
        ... 69 more

**reinhard** · 08-04-2009, 07:54 AM

[zimbra@zimbra ~]$ tail -f log/zmmailboxd.out
1381 INFO [main] log - Setting umask=027
1393 INFO [main] log - Setting GID=500
1395 INFO [main] log - Setting UID=500
1395 INFO [main] log - jetty-6.1.5
2003 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
Zimbra server process is running as uid=500 euid=500 gid=500 egid=500
Wildfire 3.1.0 [Aug 4, 2009 3:29:36 PM]
Exception in thread "Thread-2039" java.lang.OutOfMemoryError: Java heap space
at com.sun.jndi.ldap.Connection.run(Connection.java:8 57)
at java.lang.Thread.run(Thread.java:595)

**jsnapp** · 08-27-2009, 07:38 AM

I'm getting the same timeout errors with a 1 Gig mailbox. It's preventing me from accessing the mailbox.
I have another user with a 2 Gig mailbox however and they can access it fine.

Is there a tool to check if the mailbox is corrupt?

Please help. Thanks.

**edomaur** · 08-30-2009, 09:57 AM

Same problem here too. The user has a 50% filled 4GB account, but has more than 10'000 mails in his mailbox. I get the very same errors.

**reinhard** · 09-25-2009, 06:10 AM

The reason was that we shared a folder with many subfolders to distribution lists.

removing the distribution list from the shared users and add each user to the shared properties solved the problem - no timeout :-)

**edomaur** · 10-16-2009, 12:49 AM

Well, I have the same problem again. There is a shared folder, but no distribution list in the share users.

I cannot access the account at all, from the web or the cli tools, every time I try I get the timeout error.

This is **really** anoying...

**pbruna** · 02-26-2010, 07:28 AM

How did you solve this?

**edomaur** · 02-26-2010, 09:13 AM

I don't remember exactly but I had to upgrade or reinstall ZCS, and switch to "yahoo" skin.

I have no clear explanation about why it happened and why it started to work again.

Zimbra

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