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Thread: Request Tracker email, no body

  1. #1
    nentis is offline New Member
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    Default Request Tracker email, no body

    Interesting issue. Any email dispatched from my RT system to a client's Zimbra email server displays no body. From, sent date, to all show properly. If you right-click "Show Original", you see the entire email.

    This email displays properly (even with all my GPG signature stuff):

    ------------------
    Received: from localhost (localhost.localdomain [127.0.0.1])
    by mail.molokai.org (Postfix) with ESMTP id 58D085D085D
    for <krisa@molokai.org>; Mon, 29 May 2006 12:47:39 -1000 (HST)
    Received: from mail.molokai.org ([127.0.0.1])
    by localhost (mail.molokai.org [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id 04383-01 for <krisa@molokai.org>;
    Mon, 29 May 2006 12:47:36 -1000 (HST)
    Received: from mail.opensourcery.com (mail.opensourcery.com [70.89.189.52])
    by mail.molokai.org (Postfix) with ESMTP id BE71A5D0827
    for <krisa@molokai.org>; Mon, 29 May 2006 12:47:36 -1000 (HST)
    Received: from [10.0.0.4] (kavula.opensourcery.com [10.0.0.4])
    (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
    (No client certificate requested)
    by mail.opensourcery.com (Postfix) with ESMTP id 1095166A
    for <krisa@molokai.org>; Mon, 29 May 2006 15:47:36 -0700 (PDT)
    Message-ID: <447B7A07.7030706@opensourcery.com>
    Date: Mon, 29 May 2006 15:47:35 -0700
    From: "Kris S. Amundson" <krisa@opensourcery.com>
    Organization: OpenSourcery, LLC.
    User-Agent: Mozilla Thunderbird 1.0.8 (X11/20060502)
    X-Accept-Language: en-us, en
    MIME-Version: 1.0
    To: krisa@molokai.org
    Subject: test1
    X-Enigmail-Version: 0.92.1.0
    Content-Type: multipart/signed; micalg=pgp-sha1;
    protocol="application/pgp-signature";
    boundary="------------enigE066C0E0B0FED205591D606C"
    X-DSPAM-Result: Innocent
    X-DSPAM-Processed: Mon May 29 12:47:37 2006
    X-DSPAM-Confidence: 0.9997
    X-DSPAM-Probability: 0.0000
    X-DSPAM-Signature: 447b7a09129531527717022
    X-DSPAM-Factors: 27,
    X-Virus-Scanned: amavisd-new at
    X-Spam-Status: No, score=-4.48 tagged_above=-10 required=6.6 autolearn=ham
    tests=[ALL_TRUSTED=-1.8, AWL=0.019, BAYES_00=-2.599, DSPAM_HAM=-0.1]
    X-Spam-Score: -4.48
    X-Spam-Level:

    This is an OpenPGP/MIME signed message (RFC 2440 and 3156)
    --------------enigE066C0E0B0FED205591D606C
    Content-Type: text/plain; charset=ISO-8859-1
    Content-Transfer-Encoding: 7bit


    --
    Kris S. Amundson
    Founder, CIO GPG Key: D6D39F2C
    OpenSourcery, LLC. http://www.opensourcery.com/

    --------------enigE066C0E0B0FED205591D606C
    Content-Type: application/pgp-signature; name="signature.asc"
    Content-Description: OpenPGP digital signature
    Content-Disposition: attachment; filename="signature.asc"

    -----BEGIN PGP SIGNATURE-----
    Version: GnuPG v1.4.1 (GNU/Linux)

    iD8DBQFEe3oIJIweVtbTnywRAvGzAJ4vgmk2jhUhfAQpPV1YiO JET2EsZACfeegX
    8H9Lz/jhck+tGKyItG3+Tq0=
    =lgwj
    -----END PGP SIGNATURE-----

    --------------enigE066C0E0B0FED205591D606C--


    This one does not display the body properly:

    -----------------------------

    Received: from localhost (localhost.localdomain [127.0.0.1])
    by mail.molokai.org (Postfix) with ESMTP id E3F745D085C
    for <krisa@molokai.org>; Mon, 29 May 2006 12:46:29 -1000 (HST)
    Received: from mail.molokai.org ([127.0.0.1])
    by localhost (mail.molokai.org [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id 28836-04 for <krisa@molokai.org>;
    Mon, 29 May 2006 12:46:29 -1000 (HST)
    Received: from mail.opensourcery.com (mail.opensourcery.com [70.89.189.52])
    by mail.molokai.org (Postfix) with ESMTP id 8D6FB5D0801
    for <krisa@molokai.org>; Mon, 29 May 2006 12:46:29 -1000 (HST)
    Received: from trillian.opensourcery.com (trillian.opensourcery.com [10.0.0.5])
    (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
    (No client certificate requested)
    by mail.opensourcery.com (Postfix) with ESMTP id DF13766A
    for <krisa@molokai.org>; Mon, 29 May 2006 15:46:28 -0700 (PDT)
    Received: by trillian.opensourcery.com (Postfix, from userid 33)
    id 53CDE66B; Mon, 29 May 2006 15:46:38 -0700 (PDT)
    Subject: [OpenSourcery #525] test
    From: "Kris Amundson via RT" <support@opensourcery.com>
    Reply-To: support@opensourcery.com
    In-Reply-To: <rt-525@OpenSourcery>
    Message-ID: <rt-3.4.1-525-7844-6.2.95330621677273@OpenSourcery>
    Precedence: bulk
    X-RT-Loop-Prevention: OpenSourcery
    RT-Ticket: OpenSourcery #525
    Managed-by: RT 3.4.1 (http://www.bestpractical.com/rt/)
    RT-Originator: krisa@opensourcery.com
    To: krisa@molokai.org
    MIME-Version: 1.0
    Content-Type: text/plain; charset="utf-8"
    Content-Transfer-Encoding: 8-bit
    X-RT-Original-Encoding: utf-8
    Date: Mon, 29 May 2006 15:46:38 -0700 (PDT)
    X-DSPAM-Result: Innocent
    X-DSPAM-Processed: Mon May 29 12:46:29 2006
    X-DSPAM-Confidence: 0.9997
    X-DSPAM-Probability: 0.0000
    X-DSPAM-Signature: 447b79c5126267852419847
    X-DSPAM-Factors: 27,
    X-Virus-Scanned: amavisd-new at
    X-Spam-Status: No, score=-4.499 tagged_above=-10 required=6.6 autolearn=ham
    tests=[ALL_TRUSTED=-1.8, BAYES_00=-2.599, DSPAM_HAM=-0.1]
    X-Spam-Score: -4.499
    X-Spam-Level:


    test

  2. #2
    nentis is offline New Member
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    Default

    Fixed.

    Turned out to be a bug in RT 3.4.1, fixed in 3.4.2. The price we pay for running stable distributions (Debian sarge) for Request Tracker.

    This header was written incorrectly:
    Content-Transfer-Encoding: 8-bit

    "8-bit" should be "8bit". Sarge has no update and I did not want to rip out the deb for a newer tarball. I fixed it manually in:

    /usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm

    Zimbra is the first email server I've encountered to fail on this header error. We've been running this RT intance for a good 9 months with clients with no issues.

  3. #3
    KevinH's Avatar
    KevinH is offline Expert Member
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    Default

    Thanks for the note. Would you mind filing that in our bugzilla? Might be something we can do to at least still show the email even with the bad header value.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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