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Thread: [SOLVED] ONE user having password problems.

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    AutootuA's Avatar
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    Default [SOLVED] ONE user having password problems.

    I'm trying to reset a password for a current user. This user is set up on a second domain and authenticating from the Zimbra server. I go through the motions in the Admin Console of setting a new password and unlocking the account. The user still can not log on. If I access the users email from the Admin Console and then try to change it under the preference tab myself, I get a error: "A network service error has occurred. "

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    AutootuA's Avatar
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    Anyone have any idea of why a single account is giving me problems?

    I can check the email through the view email option in the Admin Console but I can not get into the account any other way.

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    There may be something wrong with that account, you could try to change the password from the commandline using the zmprov tool:

    Code:
    zmprov sp user@domain.tld newpassword

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    Quote Originally Posted by Dirk View Post
    There may be something wrong with that account, you could try to change the password from the commandline using the zmprov tool:

    Code:
    zmprov sp user@domain.tld newpassword

    Thanks for the suggestion. I had already tried that and I get the same result. Is there any way of repairing that account?
    Version 7.1.2_GA_3268.NETWORK

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    uxbod's Avatar
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    Please check your Zimbra Wiki :: Logfiles and post any errors please.

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    Please marked this thread as solved.

    Words can not describe how big of a duffus I am.

    Someone had set this account to external authentication. The log file cleared that up.

    Thanks for your help...
    Version 7.1.2_GA_3268.NETWORK

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