[SOLVED] ONE user having password problems.

[AutootuA]

I'm trying to reset a password for a current user. This user is set up on a second domain and authenticating from the Zimbra server. I go through the motions in the Admin Console of setting a new password and unlocking the account. The user still can not log on. If I access the users email from the Admin Console and then try to change it under the preference tab myself, I get a error: "A network service error has occurred. "

[AutootuA]

Anyone have any idea of why a single account is giving me problems?

I can check the email through the view email option in the Admin Console but I can not get into the account any other way.

[Dirk]

There may be something wrong with that account, you could try to change the password from the commandline using the zmprov tool:

zmprov sp user@domain.tld newpassword

[AutootuA]

Originally Posted by Dirk

There may be something wrong with that account, you could try to change the password from the commandline using the zmprov tool:

zmprov sp user@domain.tld newpassword

Thanks for the suggestion. I had already tried that and I get the same result. Is there any way of repairing that account?

[uxbod]

Please check your Zimbra Wiki :: Logfiles and post any errors please.

[AutootuA]

Please marked this thread as solved.

Words can not describe how big of a duffus I am.

Someone had set this account to external authentication. The log file cleared that up.

Thanks for your help...