[SOLVED] Unable to send email with thunderbird

[dsacchet]

Hello,

I am trying to setup Thunderbird to send and receive email through a ZCS installation. The IMAP part works very well, but I'm unable to make the outgoing email service work !

I configure like this in thunderbird :

Server name : <fqdn of my mailbox server> (I also try with my ngnx proxy)
Port : 25
User name : <my email address> (I also try the user part of the email address, and also adding a trailing /tb from the advice in a zimbra wiki page)
Password : <my password> (of course, this password is working for the imap part, the web interface, etc ... and I tried to type it several times)
Use a secure connexion : TLS

In the log of my zimbra server, I got those lines :

Jul 13 10:56:09 serversn postfix/smtpd[1470]: connect from client.fqdn.com[xx.xx.xx.xx]
Jul 13 10:56:09 serversn postfix/smtpd[1470]: setting up TLS connection from client.fqdn.com[xx.xx.xx.xx]
Jul 13 10:56:09 serversn postfix/smtpd[1470]: TLS connection established from client.fqdn.com[xx.xx.xx.xx]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
Jul 13 10:56:13 serversn saslauthd[7227]: zmauth: authenticating against elected url 'https://mail001.fqdn.com:7071/service/admin/soap/' ...
Jul 13 10:56:13 serversn saslauthd[7227]: zmpost: url='https://mail001.fqdn.com:7071/service/admin/soap/' returned buffer->data='<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"/></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>authentication failed for first.lastname@fqdn.com</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>account.AUTH_FAILED</Code><Trace>btpool0-10:1247475373313:01b1a4ec6b1fa4bb</Trace></Error></soapetail></soap:Fault></soap:Body></soap:Envelope>', hti->error=''
Jul 13 10:56:13 serversn saslauthd[7227]: auth_zimbra: first.lastname@fqdn.com auth failed: authentication failed for first.lastname@fqdn.com
Jul 13 10:56:13 serversn saslauthd[7227]: do_auth : auth failure: [user=first.lastname@fqdn.com] [service=smtp] [realm=fqdn.com] [mech=zimbra] [reason=Unknown]
Jul 13 10:56:13 serversn postfix/smtpd[1470]: warning: SASL authentication failure: Password verification failed
Jul 13 10:56:13 serversn postfix/smtpd[1470]: warning: client.fqdn.com[xx.xx.xx.xx]: SASL PLAIN authentication failed: authentication failure
Jul 13 10:56:13 serversn saslauthd[7226]: zmauth: authenticating against elected url 'https://mail001.fqdn.com:7071/service/admin/soap/' ...
Jul 13 10:56:13 serversn saslauthd[7226]: zmpost: url='https://mail001.fqdn.com:7071/service/admin/soap/' returned buffer->data='<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"/></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>authentication failed for first.lastname@fqdn.com</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>account.AUTH_FAILED</Code><Trace>btpool0-10:1247475373641:01b1a4ec6b1fa4bb</Trace></Error></soapetail></soap:Fault></soap:Body></soap:Envelope>', hti->error=''
Jul 13 10:56:13 serversn saslauthd[7226]: auth_zimbra: first.lastname@fqdn.com auth failed: authentication failed for first.lastname@fqdn.com
Jul 13 10:56:13 serversn saslauthd[7226]: do_auth : auth failure: [user=first.lastname@fqdn.com] [service=smtp] [realm=fqdn.com] [mech=zimbra] [reason=Unknown]
Jul 13 10:56:13 serversn postfix/smtpd[1470]: warning: client.fqdn.com[xx.xx.xx.xx]: SASL LOGIN authentication failed: authentication failure

Thanks in advance for your help.

Best regards

Denis Sacchet

[dsacchet]

Finally, it was a bug in Zimbra :

Bug 30462 &ndash; Error when using passwords with accented characters

Accentued characters are not handled very well.

Best regards