webclient can NOT display email

[tiger2000]

Dear All,

Could someone help on this issue? user just can not click to show one specific email. Checking the mailbox log file, we found the followings.
Could someone help here? this is a ZCS 5.0.2 NE edition (but expired recently) on CentOS 4.4.
Thanks

2009-07-06 11:18:16,653 WARN  [btpool0-1961] [name=aaa@ccc.com;
mid=23;ip=192.168.1.139;ua=ZimbraWebClient - IE7 (Win)/5.0.2_GA_1976.RHEL4;] 
misc - Unable to create substream for /opt/zimbra/store/0/11/msg/9/39262-154209.msg
java.io.IOException: End index 1826711 exceeded file size 0
        at com.zimbra.cs.store.BlobInputStream.<init>(BlobInputStream.java:90)
        at com.zimbra.cs.store.BlobInputStream.newStream(BlobInputStream.java:315)
        at javax.mail.internet.MimeMessage.getContentStream(MimeMessage.java:1295)
        at javax.mail.internet.MimeMessage.getRawInputStream(MimeMessage.java:1318)
        at com.zimbra.cs.mime.Mime.getRawInputStream(Mime.java:306)
        at com.zimbra.cs.mime.Mime.findStartBoundary(Mime.java:264)
        at com.zimbra.cs.mime.Mime.validateMultipart(Mime.java:244)
        at com.zimbra.cs.mime.Mime.getMultipartContent(Mime.java:482)
        at com.zimbra.cs.mime.Mime.handlePart(Mime.java:219)
        at com.zimbra.cs.mime.Mime.getParts(Mime.java:162)
        at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:733)
        at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.java:91)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:208)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:113)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:174)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)        
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)        
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)        
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)        
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
        
2009-07-06 11:18:16,654 WARN  [btpool0-1961] [name=aaa@ccc.com;
mid=23;ip=192.168.1.139;ua=ZimbraWebClient - IE7 (Win)/5.0.2_GA_1976.RHEL4;] 
SoapEngine - handler exceptionjava.lang.NullPointerException
        at com.zimbra.cs.mime.Mime.findStartBoundary(Mime.java:273)        
        at com.zimbra.cs.mime.Mime.validateMultipart(Mime.java:244)
        at com.zimbra.cs.mime.Mime.getMultipartContent(Mime.java:482)        
        at com.zimbra.cs.mime.Mime.handlePart(Mime.java:219)
        at com.zimbra.cs.mime.Mime.getParts(Mime.java:162)        
        at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:733)
        at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.java:91)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)        
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:208)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:113)        
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:174)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)        
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)        
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)        
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)        
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)        
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)        
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)        
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)        
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)        
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)        
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)        
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)        
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)        
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)        
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)        
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)        
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)        
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)        
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

[uxbod]

Looks like a corrupt email ... Have you tried opening /opt/zimbra/store/0/11/msg/9/39262-154209.msg in another email client ? I would also recommend that you plan a upgrade aswell to the latest version of ZCS.

[tiger2000]

Thanks. User still can read such email via POP3 client, just no idea why it's stuck on webclient. Thanks. i will try to suggest to upgrade such system.

[veronica]

> End index 1826711 exceeded file size 0

Could you try reindexing your mailbox ?