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Thread: webclient can NOT display email

  1. #1
    tiger2000 is offline Elite Member
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    Default webclient can NOT display email

    Dear All,

    Could someone help on this issue? user just can not click to show one specific email. Checking the mailbox log file, we found the followings.
    Could someone help here? this is a ZCS 5.0.2 NE edition (but expired recently) on CentOS 4.4.
    Thanks


    Code:
    2009-07-06 11:18:16,653 WARN  [btpool0-1961] [name=aaa@ccc.com;
    mid=23;ip=192.168.1.139;ua=ZimbraWebClient - IE7 (Win)/5.0.2_GA_1976.RHEL4;] 
    misc - Unable to create substream for /opt/zimbra/store/0/11/msg/9/39262-154209.msg
    java.io.IOException: End index 1826711 exceeded file size 0
            at com.zimbra.cs.store.BlobInputStream.<init>(BlobInputStream.java:90)
            at com.zimbra.cs.store.BlobInputStream.newStream(BlobInputStream.java:315)
            at javax.mail.internet.MimeMessage.getContentStream(MimeMessage.java:1295)
            at javax.mail.internet.MimeMessage.getRawInputStream(MimeMessage.java:1318)
            at com.zimbra.cs.mime.Mime.getRawInputStream(Mime.java:306)
            at com.zimbra.cs.mime.Mime.findStartBoundary(Mime.java:264)
            at com.zimbra.cs.mime.Mime.validateMultipart(Mime.java:244)
            at com.zimbra.cs.mime.Mime.getMultipartContent(Mime.java:482)
            at com.zimbra.cs.mime.Mime.handlePart(Mime.java:219)
            at com.zimbra.cs.mime.Mime.getParts(Mime.java:162)
            at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:733)
            at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.java:91)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:208)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:113)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:174)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)        
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)        
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)        
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)        
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
            
    2009-07-06 11:18:16,654 WARN  [btpool0-1961] [name=aaa@ccc.com;
    mid=23;ip=192.168.1.139;ua=ZimbraWebClient - IE7 (Win)/5.0.2_GA_1976.RHEL4;] 
    SoapEngine - handler exceptionjava.lang.NullPointerException
            at com.zimbra.cs.mime.Mime.findStartBoundary(Mime.java:273)        
            at com.zimbra.cs.mime.Mime.validateMultipart(Mime.java:244)
            at com.zimbra.cs.mime.Mime.getMultipartContent(Mime.java:482)        
            at com.zimbra.cs.mime.Mime.handlePart(Mime.java:219)
            at com.zimbra.cs.mime.Mime.getParts(Mime.java:162)        
            at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP(ToXML.java:733)
            at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.java:91)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)        
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:208)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:113)        
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:174)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)        
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)        
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)        
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)        
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)        
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)        
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)        
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)        
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)        
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)        
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)        
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)        
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)        
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)        
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)        
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)        
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)        
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)        
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Last edited by tiger2000; 07-05-2009 at 08:35 PM.

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    Looks like a corrupt email ... Have you tried opening /opt/zimbra/store/0/11/msg/9/39262-154209.msg in another email client ? I would also recommend that you plan a upgrade aswell to the latest version of ZCS.

  3. #3
    tiger2000 is offline Elite Member
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    Default

    Thanks. User still can read such email via POP3 client, just no idea why it's stuck on webclient. Thanks. i will try to suggest to upgrade such system.

  4. #4
    veronica is offline Outstanding Member
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    Default

    > End index 1826711 exceeded file size 0

    Could you try reindexing your mailbox ?

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