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Thread: GAL configuration (system failure: unable to search gal)

  1. #1
    johnp is offline Junior Member
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    Default GAL configuration (system failure: unable to search gal)

    Hi, I notice this is a repeating issue, has anyone come up with proper troubleshooting yet?

    here's my GAL configuration:
    Code:
    Server type: 	LDAP
    LDAP URL: 	ldap://shib.labs.marry.ac.uk:389
    LDAP filter:* 	(|(cn=*%s*)(mail=*%s*))
    LDAP search base: 	ou=People,dc=shib,dc=labs,dc=ac,dc=uk
    Use DN/Password to bind to external server: 	Yes
    Bind DN: 	cn=admin,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk
    here's one of my LDAP search:
    Code:
    # ldapsearch -x -W -D 'cn=admin,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk' -b 'ou=People,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk' '(uid=john)'
    Enter LDAP Password:
    # extended LDIF
    #
    # LDAPv3
    # base <ou=People,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk> with scope subtree
    # filter: (uid=john)
    # requesting: ALL
    #
    
    # john, People, shib.labs.marry.ac.uk
    dn: uid=john,ou=People,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk
    cn: John Doe
    objectClass: inetOrgPerson
    objectClass: organizationalPerson
    objectClass: person
    objectClass: eduPerson
    objectClass: top
    employeeNumber: 0982002
    userPassword:: e1NIQX1NMHZ5QnF5b3NTWmFSN2hOdHUrV3cyVnhsZTQ9
    givenName: John Doe
    mail: john.doe@mail1.marry.ac.uk
    cn: Doe
    
    
    # search result
    search: 2
    result: 0 Success
    
    # numResponses: 2
    # numEntries: 1
    thanks for the response

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    What is the actual error message you are receiving

  3. #3
    johnp is offline Junior Member
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    Code:
    service.FAILURE
    system failure: unable to search gal
    btpool0-0:1246652620633:9ca25a93259795d1
    when finishing (test search) the wizard configuration of GAL in admin web interfaces

  4. #4
    johnp is offline Junior Member
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    anyone got any clue? a pointer or a link would be helpful...
    thanks

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by johnp View Post
    anyone got any clue? a pointer or a link would be helpful...
    The usual reason for it not working is that you have an incorrect search filter, search the forums for the words "system failure unable to search gal" and you should also read this article: LDAP Authentication - Zimbra :: Wiki
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    pilkenstein2000 is offline Starter Member
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    Where you able to find a solution for this? I'm getting a similar error.
    It's weird because if I do not use SSL, then the search works fine. Also, authentification works fine when I use SSL.
    My LDAP filter is:
    (|(cn=&#37;s*)(sn=%s*)(givenName=%s*)(mail=%s*))

    Regards
    pf

  7. #7
    vavilen is offline Member
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    Did anybody solve the problem with external GAL?
    I have the same issue.

  8. #8
    vavilen is offline Member
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    Did not anybody got the same problem???

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