GAL configuration (system failure: unable to search gal)

[johnp]

Hi, I notice this is a repeating issue, has anyone come up with proper troubleshooting yet?

here's my GAL configuration:

Server type: 	LDAP
LDAP URL: 	ldap://shib.labs.marry.ac.uk:389
LDAP filter:* 	(|(cn=*%s*)(mail=*%s*))
LDAP search base: 	ou=People,dc=shib,dc=labs,dc=ac,dc=uk
Use DN/Password to bind to external server: 	Yes
Bind DN: 	cn=admin,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk

here's one of my LDAP search:

# ldapsearch -x -W -D 'cn=admin,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk' -b 'ou=People,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk' '(uid=john)'
Enter LDAP Password:
# extended LDIF
#
# LDAPv3
# base <ou=People,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk> with scope subtree
# filter: (uid=john)
# requesting: ALL
#

# john, People, shib.labs.marry.ac.uk
dn: uid=john,ou=People,dc=shib,dc=labs,dc=marry,dc=ac,dc=uk
cn: John Doe
objectClass: inetOrgPerson
objectClass: organizationalPerson
objectClass: person
objectClass: eduPerson
objectClass: top
employeeNumber: 0982002
userPassword:: e1NIQX1NMHZ5QnF5b3NTWmFSN2hOdHUrV3cyVnhsZTQ9
givenName: John Doe
mail: john.doe@mail1.marry.ac.uk
cn: Doe


# search result
search: 2
result: 0 Success

# numResponses: 2
# numEntries: 1

thanks for the response

[uxbod]

What is the actual error message you are receiving

[johnp]

service.FAILURE
system failure: unable to search gal
btpool0-0:1246652620633:9ca25a93259795d1

when finishing (test search) the wizard configuration of GAL in admin web interfaces

[johnp]

anyone got any clue? a pointer or a link would be helpful...
thanks

[phoenix]

Originally Posted by johnp

anyone got any clue? a pointer or a link would be helpful...

The usual reason for it not working is that you have an incorrect search filter, search the forums for the words "system failure unable to search gal" and you should also read this article: LDAP Authentication - Zimbra :: Wiki

[pilkenstein2000]

Where you able to find a solution for this? I'm getting a similar error.
It's weird because if I do not use SSL, then the search works fine. Also, authentification works fine when I use SSL.
My LDAP filter is:
(|(cn=%s*)(sn=%s*)(givenName=%s*)(mail=%s*))

Regards
pf