IDNAException in mailbox.log

[kbigger]

I'm seeing ALOT of this error in the mailbox log:

2009-07-02 13:40:50,315 INFO [btpool0-3079] [name=xxxxx.xxxxx@xxxxx.xxx;mid=469;ip=172.16.12.23 ;ua=ZimbraWebClient - F
F3.0 (Win)/5.0.13_GA_2791.RHEL5_64;] account - domain xxxxx.xxx" cannot be converted to ASCII
gnu.inet.encoding.IDNAException: Contains non-LDH characters.
at gnu.inet.encoding.IDNA.toASCII(IDNA.java:104)
at gnu.inet.encoding.IDNA.toASCII(IDNA.java:55)
at com.zimbra.cs.account.IDNUtil.toAsciiDomainName(ID NUtil.java:35)

I see a few refs to IDNA errors in the forum but none that fits our sit. This user was recently move from a RHEL5/32 bit 5.0.13 mailstore to a RHEL5/64 5.0.13 store. No support ticket yet but I'm close.

[blazeking]

I'm seeing a lot of these as well. Did you ever figure out a solution?

[kbigger]

My user was using a stone age version of Firefox that was saving her address somewhere with an apostrophe appended. There error message actually had the apostrophe in it, I just wasn't looking closely enough.

[Ken]

I am seeing the same problem. Only my user is using the latest version of Firefox. Where was it this address with the apostrophe being stored (field value)? Was it a client issue only, or was the value in the users account as well? What is the best remedy for this situation?

[kbigger]

I believe the problem was caused by users pasting trashed addresses into their address books. Deleting the address made the problem disappear.