Disable Junk Folder

[cdunbar]

Hello,

I read several posts dealing with this situation, but have yet to find an answer. I have disabled anti-virus and anti-spam on our Zimbra mail server, but mail is still being delivered to the Junk folder. I believe this is happening because our external spam filter uses a scoring system (and probably spam assassin) to rank messages. My guess is that something in Zimbra is seeing those scores and placing items in Junk when they meet the appropriate criteria. How do I disable the Junk folder once and for all? It is causing a lot of problems for our users and does not fit into how we manage spam.

Thanks,
Chris Dunbar
Earthside, LLC

[uxbod]

Welcome to the forums

Would you post the headers from one of the spam emails so we can see how your appliance is tagging them ?

[brian]

Adjust globalconfig settings for zimbraSpamHeader and/or zimbraSpamHeaderValue so they never match headers generated by your appliance. Default is X-Spam-Flag and YES respectively.

[cdunbar]

Brian,

Thanks for the tip, but where/how do I make those changes?

Thanks,
Chris

[cdunbar]

Hello,

I made progress and figured out that I could run:

zmprov mcf zimbraSpamHeader X-Spam-Flag-OFF

and

zmprov mcf zimbraSpamHeaderValue OFF

I wasn't sure if it was necessary, but I then ran zmmtactl restart and zmantispamctl restart to make sure the settings were applied. That didn't seem to do the trick, however. I had two messages in quarantine and as soon as I released them to Zimbra they were placed in the Junk folder. Is there something else I need to do to make those settings active?

Thanks,
Chris

[cdunbar]

Hello,

I am still struggling with this. I just want the ^&*$@ junk folder turned off and it is taunting me with every trapped message.

Thanks,
Chris

[adeelarifbhatti]

Hi all,
What if I want that the spam filter (not one of zimbra) tagged mails with [SPAM] in Subject, and I want all these kind of mails to be transferred to junk folder?
Regards
Adeel

[JoshUCSC]

Bump. This is a problem for me too. I have updated the zimbraSpamHeader _and_ the zimbraSpamHeaderValue configuration options and restarted the MTA and I still get messages filtered into the Junk folder. I'm thinking the problem is that it's not the MTA that needs to be restarted, it's the mailboxd. I'll have to wait until a less busy time to restart that. I'll post back with the results.

[bdial]

your'e right, it is the mailbox process.

[JoshUCSC]

Following up, a restart of the mailboxd process and it's working like I expect it to (mail is no longer being delivered to the Junk folder).