Page 1 of 2 12 LastLast
Results 1 to 10 of 12

Thread: [SOLVED] Upgrade trial license with a new trial license

  1. #1
    BenZi is offline Intermediate Member
    Join Date
    Jun 2009
    Posts
    19
    Rep Power
    6

    Default [SOLVED] Upgrade trial license with a new trial license

    Hello,

    OS: Ubuntu 8.04
    ZCS: 5.0.15_GA_2851.UBUNTU8.NETWORK
    Actual license: trial to June
    Wanted license: trial to August
    Status of the server: In use, with 11 users


    I wanted to upgrade the license. So I tried via Web admin interface -> Global Parameters -> License -> browse to the .xml file downloaded via Thunderbird -> Install -> ZaLicenseInstallWizard.prototype.installCallback Method: AjxException.UNKNOWN_ERROR Détails :system failure: error in uploaded license

    Next, I tried manual method:
    shell#su zimbra
    shell# zmlicense -i ZCSLicense.xml
    Error: exception occurred: system failure: error in uploaded license

    Content of this .xml license:
    <?xml version="1.0" encoding="UTF-8"?>

    <ZimbraLicense verifier="ZV2">
    <item name="AccountsLimit" value="50"/>
    <item name="AttachmentConversionEnabled" value="true"/>
    <item name="BackupEnabled" value="true"/>
    <item name="CrossMailboxSearchEnabled" value="true"/>
    <item name="HierarchicalStorageManagementEnabled" value="true"/>
    <item name="ISyncAccountsLimit" value="50"/>
    <item name="InstallType" value="trial"/>
    <item name="IssuedOn" value="XXXXXXXXXX"/>
    <item name="IssuedToEmail" value="XXXXXXXXXXXX"/>
    <item name="IssuedToName" value="XXXXXXXX"/>
    <item name="LicenseId" value="XXXXXXXXXXXXXXXXXXXXXXX"/>
    <item name="MAPIConnectorAccountsLimit" value="50"/>
    <item name="MobileSyncAccountsLimit" value="50"/>
    <item name="MobileSyncEnabled" value="true"/>
    <item name="ResellerName" value=""/>
    <item name="ValidFrom" value="XXXXXXXXXXXXXX"/>
    <item name="ValidUntil" value="XXXXXXXXXXXXXX"/>
    <signature value="6ac83ea850873b65387f1540fe2b44f5100f3a3e1c6 c73358404a53ec49006318c1607f0fcd5eee7da9ad641f62f4 5c16352eaa38cebefa51ea9c80ca26fab11ee3decc86be79d2 4d9f759d17f53014ea7e7cd183fd07b51476f25e55ef30f36d c18ada836414c3766166f30974aa1d5a970d66205b66adf4c6 49667455ab382815dc473a4975a6a595f6c03514c9fa4e82ed e585b5a6e4e13cb3f1b6acecdfb15262a9ca964d12e6741965 128b6f003ec274d714495177fdc4176b5493f0e897c0d26037 d1488e333214f2cfc77cfe4da1c22f98d98fc2095e319f6655 586f02861aa37bb52ec0085dedd7ff1c26c1b916654223f8a5 871a3ec2841e20f3ee0" key="XXXX"/>
    </ZimbraLicense>

    Any idea about this error plz ?

    PS: I have already posted a case at support.zimbra.com

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,470
    Rep Power
    56

    Default

    Where did you get the new trial licence from?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    BenZi is offline Intermediate Member
    Join Date
    Jun 2009
    Posts
    19
    Rep Power
    6

    Default

    From support.zimbra.com and forwarded to zimbra's sales. Because my company need more time to experiment the solution. Is it important ?

  4. #4
    BenZi is offline Intermediate Member
    Join Date
    Jun 2009
    Posts
    19
    Rep Power
    6

    Default

    If I could avoid reinstalling ZCS, I will be very happy...

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,470
    Rep Power
    56

    Default

    When you go to the zimbra user you should use the hyphen i.e.

    Code:
    su - zimbra
    That will set the correct environment, try that and see how you get on.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    BenZi is offline Intermediate Member
    Join Date
    Jun 2009
    Posts
    19
    Rep Power
    6

    Default

    Thanks for your help Phoenix...

    But the error is the same: Error: exception occurred: system failure: error in uploaded license

    I checked the rights : zimbra user can read and write.

  7. #7
    BenZi is offline Intermediate Member
    Join Date
    Jun 2009
    Posts
    19
    Rep Power
    6

    Default

    Is it possible to reinstall ZCS and keep parameters, mail boxes, etc ?

    I tried to re-execute the script install.sh. It keept parameters, mail boxes, but didn't remove the previous license.

  8. #8
    veronica is offline Outstanding Member
    Join Date
    Jun 2008
    Posts
    594
    Rep Power
    8

    Default

    Would you try installing license using command line tool:-

    zmlicense -i < licence file>

  9. #9
    veronica is offline Outstanding Member
    Join Date
    Jun 2008
    Posts
    594
    Rep Power
    8

    Default

    Sorry i didnt notice u already tried that.
    Ask for a new license and try that. may be this license file is not proper.

  10. #10
    mmorse's Avatar
    mmorse is offline Moderator
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
    Rep Power
    21

    Default

    I seem to remember you cant put a trial on a trial, it has to be a trialExtended licence.

    The web based NE trial signup form provides trial, think you'll have to contact someone from sales@ to get a trialExtended InstallType.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 2
    Last Post: 04-24-2009, 04:52 PM
  2. [SOLVED] trial license network edition never asked
    By kdrikc in forum Installation
    Replies: 2
    Last Post: 01-13-2009, 03:24 AM
  3. Replies: 2
    Last Post: 10-04-2007, 03:20 PM
  4. Replies: 1
    Last Post: 06-29-2007, 12:21 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •