mailboxlog

[tiarra]

I get the following message in mailbox.log

Can anyone guide me on the same. Our servers were up & working fine. can i get help on why this is happening.

2009-05-31 11:32:20,123 INFO [pool-5-thread-1] [] im - IMPersona(abc@domain.com ONLINE pri=1 st=null) - Presence.error: <presence to=" abc@domain.com /zcs" from="123@domain.com" type="error"><error code="404" type="cancel"><remote-server-not-found xmlns="urn:ietfarams:xml:ns:xmpp-stanzas"/></error></presence>

2009-05-31 12:34:41,648 INFO [btpool0-778] [name=123@domain.com;mid=143;ip=x.x.x.x;ua=ZimbraWe bClient - IE7 (Win)/5.0.9_GA_2533.RHEL4_64;] soap - GetMsgRequest
2009-05-31 12:35:08,760 INFO [LmtpServer-30473] [name=123@domain.com;mid=143;] cache - Loading flagset cache
2009-05-31 12:35:08,762 INFO [LmtpServer-30473] [name=123@domain.com;mid=143;] cache - Loading tagset cache
2009-05-31 12:35:08,780 INFO [LmtpServer-30473] [name=123@domain.com;mid=143;] mailbox - Deferred Indexing: successfully indexed 1 items in 21ms (47.61904761904762/sec). (0 items failed to index). IndexDeferredCount now at 0

[phoenix]

Originally Posted by tiarra

2009-05-31 11:32:20,123 INFO [pool-5-thread-1] [] im - IMPersona(abc@domain.com ONLINE pri=1 st=null) - Presence.error: <presence to=" abc@domain.com /zcs" from="123@domain.com" type="error"><error code="404" type="cancel"><remote-server-not-found xmlns="urn:ietfarams:xml:ns:xmpp-stanzas"/></error></presence>

I would think that's the reason.

[tiarra]

Am not clear with yor reply.

Why does this show up frequently for some users only.

[phoenix]

That would indicate the remote server can't be contacted, does the mail eventually get delivered?

[tiarra]

Did not face any issues with mail delivery. Did get the Bad Gateway error those days patricluary which i dont why.

[phoenix]

It could be cause by any number of reasons: routing issues; DNS problem; network problem. Unless a problem like that last for a long while I'd just ignore it if you only get one or two particularly if they're to the same server. You can also check in the logs (or deferred queue) to see if the message got delivered and if it didn't the user will be notified after 5 days.