system failure: MessageingException

[tiger2000]

Dear All,

Could anyone advise how could we debug this error which happened when user sent email via Webclient.

Thanks in advance.

What user saw in WebClient:

method: SendMsgRequest
msg: system failure: MessagingException
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-3428:1243406835391:2bd164bd20b48e6e
request: Body: {
....
....
....

and this's the log appears in maillog file:

2009-05-27 14:47:15,391 WARN  [btpool0-3428] [name=xxx@xxx.xxx;mid=18447;ip=61.219.36.4;ua=ZimbraWebClient - IE6 (Win)/5.0.13_GA_2791.RHEL4;] smtp - exception occurred during SendMsgcom.zimbra.cs.mailbox.MailSender$SafeMessagingException: Broken pipe; chained exception is:        java.net.SocketException: Broken pipe        at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1551)        at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1538)        at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:683)        at javax.mail.Transport.send0(Transport.java:171)        at javax.mail.Transport.send(Transport.java:98)        at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:535)        at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:253)        at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:118)        at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:196)        at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:156)        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)2009-05-27 14:47:15,391 INFO  [btpool0-3428] [name=xxx@xxx.xxx;mid=18447;ip=61.219.36.4;ua=ZimbraWebClient - IE6 (Win)/5.0.13_GA_2791.RHEL4;] SoapEngine - handler exceptioncom.zimbra.common.service.ServiceException: system failure: MessagingException
ExceptionId:btpool0-3428:1243406835391:2bd164bd20b48e6eCode:service.FAILURE        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
        at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:330)
        at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:118)
        at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:196)
        at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:156)        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Broken pipe; chained exception is:
        java.net.SocketException: Broken pipe        at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1551)
        at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1538)

        at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:683)
        at javax.mail.Transport.send0(Transport.java:171)        at javax.mail.Transport.send(Transport.java:98)
        at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:535)        at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:253)
        ... 33 more

[bdial]

looks like a smtp server. is your mta running? do you use an external mta to deliver messages and is that down?