[SOLVED] Zimbra Backups Fail - SOAP GUI Error

[nentis]

Release 5.0.11_GA_2695.UBUNTU8_64 UBUNTU8_64 NETWORK edition

The error message in the GUI:

Message: unknown document: BackupQueryRequest Error code: service.UNKNOWN_DOCUMENT Method: BackupQueryRequest Details:soap:Sender

Description:

Backups would not work after a migration from RHEL -> Ubuntu 8.04. Running 'zmbackup -f -a all' would result in a 3.3MB backup of what seemed like just ldap data. Accessing the backup section in the GUI Admin resulted in the above error message.

Fix:

Running strace on zmbackup, the script was trying to access /opt/zimbra/lib/ext/backup/zimbrabackup.jar, which did not exist. The fix was to unpack the zimbra-store deb and copy opt/zimbra/lib/ext/backup into place.

ar x zimbra-store_5.0.11_GA_2695.UBUNTU8_64_amd64.deb
tar zxvf data.tar.gz
rsync -aP opt/zimbra/lib/ext/backup /opt/zimbra/lib/ext/
chown -R root.root /opt/zimbra/lib/ext/backup

It was odd backups were working on the previous hosting provider's setup if this file was missing unless there was a fundamental difference between the files location between RHEL and Ubuntu.

[jmarriott]

For clarity, I think it's worth mentioning that this fix seems to require a Zimbra restart for it to take effect.

Jon