I'm hoping someone here has seen issues like this in the past and knows what to do about them.
We have a user who uses the Zimbra Web client (advanced/AJAX version) and a Blackberry (connected via the NotifyLink software/service). The user has issues where events get duplicated all the time (both on Zimbra and the device).
Notify tells us that the duplicates are both originating on the server side so they believe the device/notify software is not causing the duplicates.
I have not seen this issue happen with any of other (500 or so users) but I have no idea:
- What is causing it
- How to fix it
Anyone have any insight into this? It would very much be appreciated.