Kayako SupportSuite won't get my mails.

[fedlerner]

Hi,
We've installed "Zimbra Server" on our server about a week ago.
On function of our helpdesk (we use Kayako SupportSuite) stopped working.
This script has a cron which connects to the server by: POP3, POP3 SSL, IMAP or IMAP SSL, it downloads the mails and then uses it for the script.

The problem is that the script isn't downloading the mails as it should. I've tried by the 4 different ways and no one is working...

Any help?
It's really urgent...

[phoenix]

Originally Posted by fedlerner

Hi,
We've installed "Zimbra Server" on our server about a week ago.
On function of our helpdesk (we use Kayako SupportSuite) stopped working.
This script has a cron which connects to the server by: POP3, POP3 SSL, IMAP or IMAP SSL, it downloads the mails and then uses it for the script.

The problem is that the script isn't downloading the mails as it should. I've tried by the 4 different ways and no one is working...

You're not actually giving much information. Where does your cron job download the email from? Which operating system and Zimbra version & release? How about looking through the log files and posting any errors you find? If you find an error, have a search through the forums first for some information on the error, troubleshooting tips or even resolutions.

Originally Posted by fedlerner

Any help?

This is a community forum and people will answer when they're around, don't forget it's Sunday today and most people have other thing to do.

[fedlerner]

Thanks for your help.
I was able to make it work with "POP3 SSL".

Regards,
Federico.

[zenpc]

Originally Posted by fedlerner

Thanks for your help.
I was able to make it work with "POP3 SSL".

Regards,
Federico.

I'm having the same issue, but am unable to connect via POP3 SSL.
Could you let me know how you got this to work?
Thanks

[jtreloar]

I am using kayako support suite version 3 and I used to have an email que set up that worked fine. I then changed to Zimbra hosed by another company and can't get it to connect at all. I was told it needs to be either imap ssl or pop3 ssl, but each time it is telling me that the connection timed out when I run the cron job.

Any suggestions?

[John Siu]

@jtreloar, is your zimbra imap or pop3 has ssl turn on? And are the port changed to non-standard ones?

[jtreloar]

Thanks for your feedback - I have been in touch with the company that hosts our Zimbra exchange server and they have indicated that these are the correct settings.

[John Siu]

One possibility is the way username/password are sent. Does your zimbra server permit pop3 clear text login? Maybe give that a try.

[jtreloar]

Thanks John - I have fixed this issue. What I needed was to have ports 993 and 995 opened up by Hostmonster where my Kayako support site is. They did this after getting a static IP address. Everything is working beautifully now.