Auto reply mail config

[sureshrhce]

hi,

i am new in zimbra mail server i want to config automatic mail response for receiving incoming mails. if any one done this inform me how to do this? plz inform me.....

[soxfan]

Are you talking about a server/domain-wide auto-reply or an auto-reply on certain accounts?

[sureshrhce]

i talk about certian account user only for example if i get the mail for suresh@example.com, it will automaticaly send response mail to sender...

[soxfan]

A user can set their own auto-reply message by going into Preferences --> Mail under their account. Now, this acts like a typical Out of Office / Vacation responder where it will only send one reply back to any given address during a set period of time that is defined at the server/COS level. This "Out of Office cache lifetime" can be adjusted at the COS or account level using the Administrative console.

[kaloxy]

I followed the steps, but still auto reply not working.

Please help.

[phoenix]

Originally Posted by kaloxy

I followed the steps, but still auto reply not working.

What exactly happens? You can start by updating your forum profile with the output of the following command (do not post it in this thread):

zmcontrol -v

What changes have you made and what happens when an email arrives? Are there any errors or messages in the log files around the time you expect the reply to be sent?

[kaloxy]

Originally Posted by phoenix

What exactly happens? You can start by updating your forum profile with the output of the following command (do not post it in this thread):

zmcontrol -v

What changes have you made and what happens when an email arrives? Are there any errors or messages in the log files around the time you expect the reply to be sent?

How do i update my forum profile? I dont see anything that says edit or update

[kaloxy]

Originally Posted by kaloxy

How do i update my forum profile? I dont see anything that says edit or update

After checking the logs this what i have seen ... outofoffice not sent (until date reached)

[phoenix]

Originally Posted by kaloxy

After checking the logs this what i have seen ... outofoffice not sent (until date reached)

Well, what date did you set on it? Post a screenshot of the settings in Preferences.

[kaloxy]

Originally Posted by kaloxy

After checking the logs this what i have seen ... outofoffice not sent (until date reached)

when i changed the dates, i am now getting:
ailbox - outofoffice not sent (envelope sender empty).