[SOLVED] Emails sent from ONE domain are logged as sent but are never received.

[msf004]

I have one company that I have been trying to communicate with via email; however, every time someone from within their company sends me an email I never receive it.

At first I assumed it was a problem on their end; however, after the same situation happened from 3, 4, and 5 different people from within their company I thought that I would look at the logs.

Oddly enough, Zimbra is showing their server connecting, showing me as a recipient, showing only 1 recipient, and showing the email as sent (Status 250 - Ok). But I never get any of them.

I even went through the exercise today of configuring a SMTP client with a "from address" as one of them, and sent it to myself. Logs still show I received it - yet no email. As soon as I changed the "from address" to something else I received it fine.

I have checked all junk folder, I have looked in the deferred Queue - all Queues, etc.

Any ideas where I can look next to determine where these emails are going?

May  7 17:40:37 servername postfix/smtpd[18171]: 7E44544D860D: client=dsl0xx-yyy-zzz.1.dsl.speakeasy.net[xx.yy.zz.ip]
May  7 17:40:37 servername postfix/cleanup[18609]: 7E44544D860D: message-id=<20530212.1241736103141.JavaMail.tomcat4@server.domain.com>
May  7 17:40:37 servername postfix/qmgr[24102]: 7E44544D860D: from=<user@fromdomain.com>, size=822, nrcpt=1 (queue active)
May  7 17:40:38 servername postfix/smtp[18606]: 7E44544D860D: to=<user@mydomain.com>, orig_to=<user@mydomain>, relay=127.0.0.1[127.0.0.1], delay=1, status=sent (250 Ok: queued as 88AD144D8607)
May  7 17:40:38 servername postfix/qmgr[24102]: 7E44544D860D: removed


May  7 17:40:38 servername postfix/smtpd[16339]: 88AD144D8607: client=localhost.localdomain[127.0.0.1]
May  7 17:40:38 servername postfix/cleanup[18609]: 88AD144D8607: message-id=<20530212.1241736103141.JavaMail.tomcat4@server.domain.com>
May  7 17:40:38 servername postfix/qmgr[24102]: 88AD144D8607: from=<user@fromdomain.com>, size=1556, nrcpt=1 (queue active)
May  7 17:40:38 servername postfix/smtp[18606]: 7E44544D860D: to=<user@mydomain.com>, orig_to=<user@mydomain>, relay=127.0.0.1[127.0.0.1], delay=1, status=sent (250 Ok: queued as 88AD144D8607)
May  7 17:40:39 servername postfix/lmtp[13630]: 88AD144D8607: to=<user@mydomain.com>, relay=servername.mydomain.com[zz.yy.xx.ip], delay=1, status=sent (250 2.1.5 OK)
May  7 17:40:39 servername postfix/qmgr[24102]: 88AD144D8607: removed

Thanks,
-Marc

[phoenix]

Are you the only person that has this problem? Have you checked to see if there's any filters in your account that would delete these messages? Where are you trying to view these messages, in the Web UI or in a client (and if so, which client)? If you're using a client, does it have any filters that would delete the mail?

[msf004]

I am sorry, I hate when an answer is that obvious and I never thought about it. I should have checked the client's filter rules - such an obvious explanation and here I was digging through log files.

Thank you for talking to time to post your response.

This company has a long domain name, and I had a filter on word that just so happened to be embedded within their domain name.

Thank you again!
-Marc

[phoenix]

Glad you've found the answer.