case escalation with zimbra support

[SageMajor]

We have an open issue with zimbra and they fixed most of the problems, we still can not send mail from all users yet. We did not notice the problem with the initial call to them. The case is still open. I have replied to their emails with the current issues as well as posted in the support site. I can not find a place for escalation to get the issue fixed.

Sage

[king0770]

I've contacted the Engineer that was working with you. He'll update you shortly.

[SageMajor]

Thanks, he contacted me, fyi this is the issue

upgraded and lost ability to send from anywhere