getting duplicate copy of old emails every day

Hi,

One strange issue my users are facing...one domain users are keep getting duplication of old mails every day. the sender domain can be anything..its not specific...
for example, if one mail they have recevied on 22nd April'09 from external domain, then they will keep getting single copy of that mail EVERY DAY WITH ORIGINAL DATE AND TIME.
And this is not a single example..there different users are facing problem with different email senders..so its not specific sender domain...
I tried to track one of the mail from 22nd April..i observed the same meesage ID getting delivered every day in mailbox.log..but i didnt found any logs in messages or zimbra.log related to this.

I goned through below link :

http://www.zimbra.com/forums/adminis...l-issue-3.html
Troubleshooting: Duplicate e-mails created by IMAP | The Technology of Teamwork
But this issue is different ....

My Users are using zimbra web interface...

Please help.

Thanks

did anyone ever face this issue ?

Thanks

Have you tried re-indexing the users account ? Can you post a example of the headers, extract from mailbox.log and zimbra.log ?

Hi Uxbod...thanks for reply..
I am putting one the mail's header which originally sent on 22nd April'09 and keep getting delivered every day with original date and time.

################################################

Return-Path: abc@test.com
Received: from mail.example.com (LHLO example.com) (172.15.22.1) by example.com with
LMTP; Sun, 26 Apr 2009 16:01:52 +0530 (IST)
Received: from localhost (localhost.localdomain [127.0.0.1])
by example.com (Postfix) with ESMTP id 2D6F4D4074;
Sun, 26 Apr 2009 16:01:52 +0530 (IST)
X-Virus-Scanned: amavisd-new at mail. example.com
X-Spam-Flag: NO
X-Spam-Score: -1.692
X-Spam-Level:
X-Spam-Status: No, score=-1.692 tagged_above=-10 required=6.6
tests=[AWL=0.103, BAYES_00=-2.599, MSGID_FROM_MTA_HEADER=0.803,
UNPARSEABLE_RELAY=0.001]
Received: from example.com ([127.0.0.1])
by localhost (example.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id mfSOr-yQrxJb; Sun, 26 Apr 2009 16:01:48 +0530 (IST)
Received: from mxout1.ocpwebserver.com (fire1cab1.megavelocity.com [209.44.115.100])
by example.com (Postfix) with ESMTP id 2FEEED4079
for <cde@example1.com>; Sun, 26 Apr 2009 16:01:46 +0530 (IST)
Received: from testmail.in (unknown [10.10.100.16])
by mxout1.ocpwebserver.com (Postfix) with ESMTP id 537331174C4
for < cde@example1.com >; Sun, 26 Apr 2009 06:32:27 -0400 (EDT)
Received: from [203.124.17.78] by testmail.in with ESMTP
(SMTPD32-8.15) id A8EA2CAE0096; Sun, 26 Apr 2009 06:35:22 -0400
Received: from mail.testmail.in (UIDL=16:509182633) by (VPOP3) with POP3; Sun, 26 Apr 2009 15:59:23 +0530
Received: from mxin01.ocpwebserver.com [10.10.100.50] by mail2.ocpwebserver.com with ESMTP(SMTPD32-8.15) id AC25186200E4; Wed, 22 Apr 2009 07:14:45 -0400
Received: from localhost (unknown [127.0.0.1])by mxin01.ocpwebserver.com (Postfix) with ESMTP id 685658160A0for <cde@testmail.in>; Wed, 22 Apr 2009 11:23:21 +0000 (UTC)
X-Virus-Scanned: amavisd-new at mxin01.ocpwebserver.com
X-Greylist: domain auto-whitelisted by SQLgrey-1.7.5
Received: from pro-236-177.rediffmailpro.com (pro-236-177.rediffmailpro.com [202.137.236.177])by mxin01.ocpwebserver.com (Postfix) with SMTP id ECE60816096for <cde@testmail.in>; Wed, 22 Apr 2009 07:23:16 -0400 (EDT)
Received: (qmail 16679 invoked by uid 510); 22 Apr 2009 11:06:28 -0000
Date: 22 Apr 2009 11:06:28 -0000
Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>
Received: from unknown (220.225.203.83) by rediffmail.com via HTTP; 22 Apr 2009 11:06:28 -0000
MIME-Version: 1.0
From: abc@test.com
Reply-To: abc@test.com
To: test@yahoo.com>
Cc: cde@testmail.in,cde@example1.com
Subject: Re: Seeking help_resume for Search Account Manager_UK experienced
Content-type: multipart/mixed;boundary="Next_1240398388---0-202.137.236.177-16664"
X-RCPT-TO: <abc@testmail.in>
Status: U
X-IMail-Rule: H~pphr.in:main Data- PPHR.IN
X-UIDL: 509182633

This is a multipart mime message


--Next_1240398388---0-202.137.236.177-16664
Content-type: text/plain;
charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline


==
Mail Content


#################################################

logs from zimbra.log :

Apr 22 16:37:32 mail postfix/cleanup[23563]: 63639D4089: message-id=<20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>
Apr 22 16:37:32 mail postfix/smtpd[5659]: connect from fire1cab1.megavelocity.com[209.44.115.100]
Apr 22 16:37:33 mail postfix/smtpd[5659]: 1E27ED4094: client=fire1cab1.megavelocity.com[209.44.115.100]
Apr 22 16:37:33 mail postfix/cleanup[25944]: 1E27ED4094: message-id=<20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>
Apr 22 16:37:33 mail postfix/smtpd[27524]: connect from localhost.localdomain[127.0.0.1]
Apr 22 16:37:33 mail postfix/smtpd[27524]: 60659D4078: client=localhost.localdomain[127.0.0.1]
Apr 22 16:37:33 mail postfix/cleanup[23642]: 60659D4078: message-id=<20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>
Apr 22 16:37:33 mail postfix/smtpd[27524]: disconnect from localhost.localdomain[127.0.0.1]
Apr 22 16:37:33 mail postfix/qmgr[20016]: 60659D4078: from=<abc@test.com>, size=108567, nrcpt=2 (queue active)
Apr 22 16:37:33 mail amavis[14956]: (14956-20) FWD via SMTP: <abc@test.com> -> ,BODY=7BIT 250 2.6.0 Ok, id=14956-20, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 60659D4078
Apr 22 16:37:33 mail amavis[14956]: (14956-20) Passed CLEAN, [202.137.236.177] [220.225.203.83] <abc@test.com> -> , Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: fkFDDO31bU-L, Hits: -1.729, size: 108017, queued_as: 60659D4078, 4342 ms
/20090422110628.16678
, Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: fkFDDO31bU-L, Hits: -1.729, size: 108017, queued_as: 60659D4078, 4342 ms
Apr 22 16:37:33 mail postfix/smtp[32031]: 02918D4065: to=, orig_to=<m>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.4, delays=0.07/0/0/4.3, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 60659D4078)
Apr 22 16:37:33 mail postfix/smtp[32031]: 02918D4065: to=<m>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.4, delays=0.07/0/0/4.3, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 60659D4078)
Apr 22 16:37:33 mail postfix/qmgr[20016]: 02918D4065: removed
Apr 22 16:37:33 mail postfix/lmtp[24252]: 60659D4078: to=<>, relay=example.com[172.15.22.11]:7025, delay=0.17, delays=0.01/0/0/0.16, dsn=2.1.5, status=sent (250 2.1.5 OK)
Apr 22 16:37:33 mail postfix/lmtp[24252]: 60659D4078: to=, relay=example.com[172.15.22.11]:7025, delay=0.17, delays=0.01/0/0/0.16, dsn=2.1.5, status=sent (250 2.1.5 OK)
Apr 22 16:37:33 mail postfix/qmgr[20016]: 60659D4078: removed
Apr 22 16:37:34 mail postfix/qmgr[20016]: 63639D4089: from=<abc@test.com>, size=109202, nrcpt=2 (queue active)
Apr 22 16:37:34 mail postfix/smtpd[23505]: disconnect from fire1cab1.megavelocity.com[209.44.115.100]
Apr 22 16:37:34 mail amavis[23843]: (23843-17) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20090422T160044-23843: > SIZE=109202 Received: from example.com ([127.0.0.1]) by localhost (example.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Wed, 22 Apr 2009 16:37:34 +0530 (IST)
Apr 22 16:37:34 mail amavis[23843]: (23843-17) Checking: xYmTl1F7bLg0 [209.44.115.100] <abc@test.com> ->
Apr 22 16:37:35 mail postfix/qmgr[20016]: 1E27ED4094: from=<abc@test.com>, size=109194, nrcpt=2 (queue active)
Apr 22 16:37:35 mail postfix/smtpd[5659]: disconnect from fire1cab1.megavelocity.com[209.44.115.100]
Apr 22 16:37:35 mail amavis[32414]: (32414-16) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20090422T161055-32414: <abc@test.com> -> > SIZE=109194 Received: from example.com ([127.0.0.1]) by localhost (example.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Wed, 22 Apr 2009 16:37:35 +0530 (IST)
Apr 22 16:37:35 mail amavis[32414]: (32414-16) Checking: Ld2ARC9EFWK4 [209.44.115.100] <abc@test.com> -> <backup@ozonegp.com>,<sanjayk@ozonegp.com>
Apr 22 16:37:38 mail postfix/smtpd[27524]: connect from localhost.localdomain[127.0.0.1]
Apr 22 16:37:38 mail postfix/smtpd[27524]: B7333D4065: client=localhost.localdomain[127.0.0.1]
Apr 22 16:37:38 mail postfix/cleanup[23642]: B7333D4065: message-id=<20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>
Apr 22 16:37:38 mail postfix/smtpd[27524]: disconnect from localhost.localdomain[127.0.0.1]
Apr 22 16:37:38 mail postfix/qmgr[20016]: B7333D4065: from=<abc@test.com>, size=109584, nrcpt=2 (queue active)
Apr 22 16:37:38 mail amavis[23843]: (23843-17) FWD via SMTP: <abc@test.com> -> <>,BODY=7BIT 250 2.6.0 Ok, id=23843-17, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as B7333D4065
Apr 22 16:37:38 mail amavis[23843]: (23843-17) Passed CLEAN, [209.44.115.100] [220.225.203.83] <abc@test.com> -> , Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: xYmTl1F7bLg0, Hits: -0.386, size: 109202, queued_as: B7333D4065, 4104 ms
Apr 22 16:37:38 mail postfix/smtp[23636]: 63639D4089: to=<, orig_to=<>, relay=127.0.0.1[127.0.0.1]:10024, delay=6.4, delays=2.3/0/0/4.1, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as B7333D4065)
Apr 22 16:37:38 mail postfix/smtp[23636]: 63639D4089: to=>, relay=127.0.0.1[127.0.0.1]:10024, delay=6.4, delays=2.3/0/0/4.1, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as B7333D4065)
Apr 22 16:37:38 mail postfix/qmgr[20016]: 63639D4089: removed
Apr 22 16:37:38 mail postfix/lmtp[24252]: B7333D4065: to=<>, relay=example.com[172.15.22.11]:7025, delay=0.12, delays=0.01/0/0/0.11, dsn=2.1.5, status=sent (250 2.1.5 OK)
Apr 22 16:37:38 mail postfix/lmtp[24252]: B7333D4065: to=<>, relay=example.com[172.15.22.11]:7025, delay=0.12, delays=0.01/0/0/0.11, dsn=2.1.5, status=sent (250 2.1.5 OK)



################################################## ################################################## #################


Apr 26 16:01:49 mail amavis[19681]: (19681-18) FWD via SMTP: <abc@test.com> -> <>,BODY=7BIT 250 2.6.0 Ok, id=19681-18, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 39E17D4078
Apr 26 16:01:49 mail amavis[19681]: (19681-18) Passed CLEAN, [209.44.115.100] [220.225.203.83] <abc@test.com> -> <>, Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: 7iCG-lz7YpSI, Hits: -1.686, size: 109415, queued_as: 39E17D4078, 3979 ms
Apr 26 16:01:50 mail amavis[26565]: (26565-05) FWD via SMTP: <abc@test.com> -> <,BODY=7BIT 250 2.6.0 Ok, id=26565-05, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 3AC15D4068
Apr 26 16:01:50 mail amavis[26565]: (26565-05) Passed CLEAN, [209.44.115.100] [220.225.203.83] <abc@test.com> -> <m>, Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: 6FsUcMYm3FiP, Hits: -1.689, size: 109423, queued_as: 3AC15D4068, 3954 ms
Apr 26 16:01:52 mail amavis[27021]: (27021-05) FWD via SMTP: <abc@test.com> -> >,BODY=7BIT 250 2.6.0 Ok, id=27021-05, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 2D6F4D4074
Apr 26 16:01:52 mail amavis[27021]: (27021-05) Passed CLEAN, [209.44.115.100] [220.225.203.83] <abc@test.com> -> >, Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: mfSOr-yQrxJb, Hits: -1.692, size: 109425, queued_as: 2D6F4D4074, 3967 ms
Apr 26 16:01:55 mail amavis[27987]: (27987-02) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20090426T160004-27987: <abc@test.com> -> <> SIZE=109521 Received: from rebi.in ([127.0.0.1]) by localhost (rebi.in [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Sun, 26 Apr 2009 16:01:55 +0530 (IST)
Apr 26 16:01:55 mail amavis[27987]: (27987-02) Checking: gKFDQFRstkME [209.44.115.100] <abc@test.com> -> <
Apr 26 16:01:59 mail amavis[27987]: (27987-02) FWD via SMTP: <abc@test.com> -> <>,BODY=7BIT 250 2.6.0 Ok, id=27987-02, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 7F36DD4074
Apr 26 16:01:59 mail amavis[27987]: (27987-02) Passed CLEAN, [209.44.115.100] [220.225.203.83] <abc@test.com> -> <>, Message-ID: <20090422110628.16678.qmail@pro-236-177.rediffmailpro.com>, mail_id: gKFDQFRstkME, Hits: -1.695, size: 109517, queued_as: 7F36DD4074, 3958 ms


################################################## ##

I searched by 20090422110628.16678 Message ID.....
This above mail keep getting from 22nd to 26th April, to users every day...after that it automatically stopped but it can again get deliver on any day...as this is happening with other mails also....
One more thing ..dont know isi t make any difference..but for example1.com which is receiver domain here on zimbra, i am forwarding all mails to one centralized mail account....i.e backup@example1.com

#################################################

i have editied above logs for security purpose...please let me know if you need any more details....


Thanks

Can any one help on this? Still my customers are facing the problem