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Thread: Problem with Root CA

  1. #1
    nadsab is offline Active Member
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    Default Problem with Root CA

    Hi,

    I've never had this problem before, I buy godaddy ssl certs and install them via putty using CLI, everything works OK.

    Now when I tried to install my first cert in zimbra Version 5.0.2_GA_1975.RHEL5_64.FOSS, for the admin and zimbra login domain I use, Zimbra is asking for a Root CA. I've never needed this before for my other domains.

    What do I need to do? Can I download this from the godaddy site? Do I need to contact godaddy tech support to get a second certificate or is this easy to find on their web site without their help?

    Thanks anyone.

  2. #2
    nadsab is offline Active Member
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    Default

    While I am at it, I have another question...

    I don't know if I am doing this correctly; I downloaded the supposed root ca and intermediate certificates from here: https://certs.godaddy.com/Repository.go

    I tried installing the "New Go Daddy Certificate Chain" versions.

    Upon clicking install in admin, I am getting the below error:

    Your certificate was not installed due to the error : system failure: IOException while handling uploaded certificate Message: Your certificate was not installed due to the error : system failure: IOException while handling uploaded certificate Error code: ZaCertWizard.prototype.installCallback Method: AjxException.UNKNOWN_ERROR Details:system failure: IOException while handling uploaded certificate
    Am I doing this correctly? If so, what can I do to correct the error?

    If not, any suggestions as to what I could try next?

    Thanks.

  3. #3
    rogle is offline Active Member
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    Default

    I recently spent about three weeks trying to get an ssl cert on m zimbra box. As luck would have it (for you) I just deleted the bookmarks to the url's I used only a few days ago.

    I did go back and find this one. I *believe* this is the primary article I referenced.

    And yes, you'll need to get the root CA's from your cert provider.

    [SOLVED] Commercial cert Thawte

  4. #4
    nadsab is offline Active Member
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    Default

    OK thanks, I'll check it out.

  5. #5
    mtorres is offline Trained Alumni
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    Hi! I actually just did this 2 days ago. When I downloaded the signed certificate from godaddy I got gd_bundle.crt, gd_cross_intermediate.crt, gd_intermediate.crt, and servername.crt. I downloaded gd-class2-root.crt from https://certs.godaddy.com/Repository.go and uploaded them according to: Installing a GoDaddy Commercial Certificate - Zimbra :: Wiki and it seems to work fine. I chose Tomcat as my server type.

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