Mails disappearing from inbox or getting deleted.

[vtx624]

Zimbra,

One of our user's mailboxes is either getting deleted or something is happening to the mailbox right when mail hits the mailbox.

2009-04-20 11:54:53,351 INFO  [LmtpServer-385899] [name=xxxx.xxxx@xx.com;mid=115;] mailop - Adding Message: id=11694, Message-ID=<20138835.324851240253691955.JavaMail.root@mail-1>, parentId=-1, folderId=2, folderName=Inbox.


2009-04-20 11:55:16,846 INFO  [Pop3Server-1269197] [name=xxxx.xxxx@xx.com;] pop - user xxxx.xxxx@xx.com authenticated
, mechanism=login
2009-04-20 11:55:16,903 INFO  [Pop3Server-1269197] [name=xxxx.xxxx@xx.com;] mailop - Deleting Message (id=11694).
2009-04-20 11:55:17,134 INFO  [Pop3Server-1269197] [name=xxxx.xxxx@xx.com;] pop - quit from client

Any help would be greatly appreciated.

Thanks

[uxbod]

Sure they are not deleting them ?

[phoenix]

Originally Posted by vtx624

Zimbra,

One of our user's mailboxes is either getting deleted or something is happening to the mailbox right when mail hits the mailbox.

2009-04-20 11:54:53,351 INFO  [LmtpServer-385899] [name=xxxx.xxxx@xx.com;mid=115;] mailop - Adding Message: id=11694, Message-ID=<20138835.324851240253691955.JavaMail.root@mail-1>, parentId=-1, folderId=2, folderName=Inbox.


2009-04-20 11:55:16,846 INFO  [Pop3Server-1269197] [name=xxxx.xxxx@xx.com;] pop - user xxxx.xxxx@xx.com authenticated
, mechanism=login
2009-04-20 11:55:16,903 INFO  [Pop3Server-1269197] [name=xxxx.xxxx@xx.com;] mailop - Deleting Message (id=11694).
2009-04-20 11:55:17,134 INFO  [Pop3Server-1269197] [name=xxxx.xxxx@xx.com;] pop - quit from client

Any help would be greatly appreciated.

Thanks

When using a POP3 client (which is what you appear to have in the log entry) the usual behaviour is to delete the mail from the server, is that what's happening?

[vtx624]

Thanks for responding. The user told me he was not using any mail client. So we decided to change the password and it seems to be working now.

Thanks

[phoenix]

Originally Posted by vtx624

Thanks for responding. The user told me he was not using any mail client. So we decided to change the password and it seems to be working now.

Disallow POP3 access and this problem will go away.

[blason]

I faced the same issue and happen to resolve it, eventually found that client was running fetchmail server which he was not aware of and was fetching the mails. Did you check that factor?