Error adding new license to NE

[SageMajor]

Our NE license expires this month and we just got a new one. I tried to apply it today and I got this error from the GUI

Message: Your license file is not installed due to the error: system failure: error in uploaded license Error code: ZaLicenseInstallWizard.prototype.installCallback Method: AjxException.UNKNOWN_ERROR Details:system failure: error in uploaded license

Any idea what the problem is.

Sage

[uxbod]

What email client are you using to save the file to disk ? It may be that it is being corrupt some how.

[SageMajor]

Originally Posted by uxbod

What email client are you using to save the file to disk ? It may be that it is being corrupt some how.

I tried it both on IE and on Firefox both the same error.

Sage

[iway]

No, I think he meant: What email application are you using to receive the license from Zimbra and save it on your PC?

[SageMajor]

I Opened the file via the web gui. I saved the file as ZCSLicense.xml on my local system.
The first line
<ZimbraLicense verifier="XXX">
.....
Last line
<item name="ValidUntil" value="XXXXXXXXXXXXXXXXXX"/>

[SageMajor]

is there a command line way to apply the license? I can give that a try.

Sage

[Dirk]

Show current license status

zmlicense -c

Show current license

zmlicense -p

Install license

zmlicense -i [license_file]

[SageMajor]

zimbra@mail2:~$ zmlicense -i /tmp/ZCSLicense.xml
Error: exception occurred: system failure: error in uploaded license
zimbra@mail2:~$

Any other thoughts?

[uxbod]

cat -v /tmp/ZCSLicense.xml

Any funny control characters in it ? eg ^M

[SageMajor]

Here is my file. I noticed the date valid until has 2 extra digits in it.

zimbra@mail2:~$ cat -v /tmp/ZCSLicense.xml 
<ZimbraLicense verifier="ZV2">
<item name="AccountsLimit" value="100"/>
<item name="AttachmentConversionEnabled" value="true"/>
<item name="BackupEnabled" value="true"/>
<item name="CrossMailboxSearchEnabled" value="true"/>
<item name="HierarchicalStorageManagementEnabled" value="true"/>
<item name="ISyncAccountsLimit" value="100"/>
<item name="InstallType" value="regular"/>
<item name="IssuedOn" value="20090402205715Z"/>
<item name="IssuedToEmail" value="email address"/>
<item name="IssuedToName" value="company name"/>
<item name="LicenseId" value="XXXXXXXXXXXXXXXXXXX"/>
<item name="MAPIConnectorAccountsLimit" value="100"/>
<item name="MobileSyncAccountsLimit" value="100"/>
<item name="MobileSyncEnabled" value="true"/>
<item name="ValidFrom" value="20090401000000Z"/>
<item name="ValidUntil" value="xxxxxxxx160000Z"/>
zimbra@mail2:~$