Error while trying to open an attachment .PPT file

[pedrocora]

I`m having a bit of trouble with files .ppt (powerpoint file) when downloading it from Internet Explore (versions 6 sp2 and version 7)

When I have an e-mail message with that kind of file and I click on the file (instead of clicking in the DOWNLOAD link at the right side of the file) the browser opens a new window with the error: "Internet Explorer cannot display the webpage".
If I click on the DOWNLOAD link the file downloads and I can open it normally.

We also noticed that the link from the FILE and from the DOWNLOAD are different

Link from the FILE: http://correio....?=1144&part=2
Link from the DOWNLOAD: http://correio....?=1144&part=2&disp=a

Below are the Debug file generated from the Zimbra Support Tool

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PS: You can drag-drop this email onto Support Tool Zimlet to instantly compare version and preferences with your account.
-----------------------------------------------------
-- VERSION AND BROWSER DETAILS --
-----------------------------------------------------
zimbraCurrentVersion=5.0.14_GA_2850.RHEL5_64 20090303145145 20090303-1453 FOSS
browserUserAgent=Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
---------------------END----------------------------



-----------------------------------------------------
-- PREFERENCES DETAILS --
-----------------------------------------------------
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zimbraPrefIMCustomStatusMessage=
---------------------END----------------------------


--------------------------------------------------------------------------------------------------------


FIREFOX
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PS: You can drag-drop this email onto Support Tool Zimlet to instantly compare version and preferences with your account.
-----------------------------------------------------
-- VERSION AND BROWSER DETAILS --
-----------------------------------------------------
zimbraCurrentVersion=5.0.14_GA_2850.RHEL5_64 20090303145145 20090303-1453 FOSS
browserUserAgent=Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
---------------------END----------------------------



-----------------------------------------------------
-- PREFERENCES DETAILS --
-----------------------------------------------------
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zimbraFeatureBriefcasesEnabled=true
zimbraFeatureCalendarEnabled=true
zimbraFeatureCalendarUpsellEnabled=false
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zimbraFeatureContactsUpsellEnabled=false
zimbraFeatureContactsUpsellURL=null
zimbraFeatureIMEnabled=true
zimbraFeatureImportExportFolderEnabled=null
zimbraFeatureMailEnabled=true
zimbraFeatureMailUpsellEnabled=false
zimbraFeatureMailUpsellURL=null
zimbraFeatureNotebookEnabled=true
zimbraFeatureOptionsEnabled=true
zimbraFeaturePortalEnabled=false
zimbraFeatureTasksEnabled=true
zimbraFeatureVoiceEnabled=false
zimbraFeatureVoiceUpsellEnabled=false
zimbraFeatureVoiceUpsellURL=null
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zimbraFeatureGalEnabled=true
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zimbraFeatureImapDataSourceEnabled=true
zimbraFeatureInstantNotify=true
zimbraFeatureLocaleChangeEnabled=null
zimbraWebClientLoginURL=null
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zimbraFeatureSavedSearchesEnabled=true
zimbraPrefSearchTreeOpen=true
zimbraFeatureSharingEnabled=true
zimbraFeatureShortcutAliasesEnabled=true
zimbraFeatureSignaturesEnabled=true
zimbraFeatureSkinChangeEnabled=false
zimbraPrefTagTreeOpen=true
zimbraFeatureTaggingEnabled=true
zimbraFeatureViewInHtmlEnabled=false
zimbraFeatureWebSearchEnabled=true
zimbraId=031e4e10-3791-4ac6-9f6d-42438024170f
cn=Regis Bauer
rest=http://correio.aplub.com.br:80/home/regis.bauer@aplub.com.br
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---------------------END----------------------------

[romulo]

I'm having the same problem ...

Anybody has any sugestion ?

Thanks ...
Rômulo Giordani Boschetti

[pedrocora]

Up

Anyone?! This is a very important issue for me to solve.

[soxfan]

Are you sure this is a Zimbra issue? Have you tested by trying to download any PowerPoint files from the web? What version of M$ Office are you running? Have you installed all Office updates? I don't really work with PowerPoint files that often, but I've found with other Office documents (Word, Excel) when using IE, if you click on the actual file name in Zimbra it opens another browser window, with what I'll call an "embedded version" of Word/Excel, that doesn't really give you the full functionality of the program. What's the downside of just using the Download link? IE should prompt you with the option to Open the file, so it's not like you have to actually save the file somewhere.

[Atauhalpa Pierrie Bulling]

I'm having the same problem ...

The problem occur with .ppt in Internet Explorer in any version !!!

The problem occur in many workstations in local network and in external network.


In the picture i put the circle in the link with problem...

[pedrocora]

Originally Posted by soxfan

Are you sure this is a Zimbra issue? Have you tested by trying to download any PowerPoint files from the web? What version of M$ Office are you running? Have you installed all Office updates? I don't really work with PowerPoint files that often, but I've found with other Office documents (Word, Excel) when using IE, if you click on the actual file name in Zimbra it opens another browser window, with what I'll call an "embedded version" of Word/Excel, that doesn't really give you the full functionality of the program. What's the downside of just using the Download link? IE should prompt you with the option to Open the file, so it's not like you have to actually save the file somewhere.

Soxfan, hi.

I tryed downloading the file from the web and the file is ok. It happens to ALL .ppt files that we receive by e-mail. The versions of MS Office installed are Office XP, Office 2000, Office 2003 and Office 2007

The major downside is that we`re dealing with USERS (aka normal people) not system administrators... I'm used to click on the download file... but the slightest change that you do in a interface that a lot of normal people use and the yell a lot. We removed the "delete" text from side of the trash can icon, a lot of people complained that we have removed the button.

And also... Zimbra should open the file. I believe this is a bug that is somehow affecting our version in our enviroment.

Can anyone help?

Regards,

Pedro Corá

[romulo]

Anybody has any sugestion ?

Thanks ...
Rômulo Giordani Boschetti

[pedrocora]

Anyone?

I still need help with this and nobody is helping!