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  #1 (permalink)  
Old 04-16-2009, 02:14 PM
New Member
 
Posts: 4
Default Error while trying to open an attachment .PPT file

I`m having a bit of trouble with files .ppt (powerpoint file) when downloading it from Internet Explore (versions 6 sp2 and version 7)

When I have an e-mail message with that kind of file and I click on the file (instead of clicking in the DOWNLOAD link at the right side of the file) the browser opens a new window with the error: "Internet Explorer cannot display the webpage".
If I click on the DOWNLOAD link the file downloads and I can open it normally.

We also noticed that the link from the FILE and from the DOWNLOAD are different

Link from the FILE: http://correio....?=1144&part=2
Link from the DOWNLOAD: http://correio....?=1144&part=2&disp=a

Below are the Debug file generated from the Zimbra Support Tool

--------------------------------------------------------------------------------------------------------
PS: You can drag-drop this email onto Support Tool Zimlet to instantly compare version and preferences with your account.
-----------------------------------------------------
-- VERSION AND BROWSER DETAILS --
-----------------------------------------------------
zimbraCurrentVersion=5.0.14_GA_2850.RHEL5_64 20090303145145 20090303-1453 FOSS
browserUserAgent=Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
---------------------END----------------------------



-----------------------------------------------------
-- PREFERENCES DETAILS --
-----------------------------------------------------
zimbraFeatureZimbraAssistantEnabled=true
zimbraFeatureBriefcasesEnabled=true
zimbraFeatureCalendarEnabled=true
zimbraFeatureCalendarUpsellEnabled=false
zimbraFeatureCalendarUpsellURL=null
zimbraFeatureContactsEnabled=true
zimbraFeatureContactsUpsellEnabled=false
zimbraFeatureContactsUpsellURL=null
zimbraFeatureIMEnabled=true
zimbraFeatureImportExportFolderEnabled=null
zimbraFeatureMailEnabled=true
zimbraFeatureMailUpsellEnabled=false
zimbraFeatureMailUpsellURL=null
zimbraFeatureNotebookEnabled=true
zimbraFeatureOptionsEnabled=true
zimbraFeaturePortalEnabled=false
zimbraFeatureTasksEnabled=true
zimbraFeatureVoiceEnabled=false
zimbraFeatureVoiceUpsellEnabled=false
zimbraFeatureVoiceUpsellURL=null
zimbraAttachmentsBlocked=false
zimbraFeatureAdvancedSearchEnabled=true
zimbraFeatureChangePasswordEnabled=false
displayName=Regis Bauer
zimbraFeatureFlaggingEnabled=true
zimbraPrefFolderTreeOpen=true
zimbraFeatureGalAutoCompleteEnabled=true
zimbraFeatureGalEnabled=true
zimbraFeatureGroupCalendarEnabled=true
zimbraFeatureHtmlComposeEnabled=true
zimbraMailIdleSessionTimeout=0
zimbraFeatureImapDataSourceEnabled=true
zimbraFeatureInstantNotify=true
zimbraFeatureLocaleChangeEnabled=null
zimbraWebClientLoginURL=null
zimbraWebClientLogoutURL=null
zimbraMailMinPollingInterval=120
zimbraFeaturePop3DataSourceEnabled=false
zimbraPortalName=example
zimbraPasswordMaxLength=64
zimbraPasswordMinLength=6
zimbraMailQuota=314572800
zimbraFeatureSavedSearchesEnabled=true
zimbraPrefSearchTreeOpen=true
zimbraFeatureSharingEnabled=true
zimbraFeatureShortcutAliasesEnabled=true
zimbraFeatureSignaturesEnabled=true
zimbraFeatureSkinChangeEnabled=false
zimbraPrefTagTreeOpen=true
zimbraFeatureTaggingEnabled=true
zimbraFeatureViewInHtmlEnabled=false
zimbraFeatureWebSearchEnabled=true
zimbraId=031e4e10-3791-4ac6-9f6d-42438024170f
cn=Regis Bauer
rest=http://correio.aplub.com.br:80/home/regis.bauer@aplub.com.br
zimbraIsAdminAccount=null
zimbraIsDomainAdminAccount=null
zimbraWebClientAdminReference=null
zimbraPrefChildVisibleAccount=
zimbraPrefClientType=advanced
zimbraPrefComposeFormat=html
zimbraPrefHtmlEditorDefaultFontColor=#000000
zimbraPrefHtmlEditorDefaultFontFamily=Times New Roman
zimbraPrefHtmlEditorDefaultFontSize=12pt
zimbraPrefTimeZoneId=(GMT-03.00) Brasilia
zimbraPrefGalSearchEnabled=true
zimbraPrefListViewColumns=[object Object]
zimbraPrefLocale=null
zimbraPrefShowSelectionCheckbox=true
zimbraPrefMailPollingInterval=300
zimbraFeatureMailPollingIntervalPreferenceEnabled= true
zimbraPrefIncludeSpamInSearch=false
zimbraPrefIncludeTrashInSearch=false
zimbraPrefShortcuts=null
zimbraPrefShowSearchString=false
zimbraSignatureMaxNumEntries=20
zimbraSignatureMinNumEntries=1
zimbraPrefSkin=beach
zimbraPrefUseKeyboardShortcuts=true
zimbraPrefMessageViewHtmlPreferred=true
zimbraPrefWarnOnExit=true
zimbraPrefZimletTreeOpen=true
zimbraMailSignatureMaxLength=1024
zimbraAllowAnyFromAddress=false
zimbraAllowFromAddress=
zimbraPrefAutoSaveDraftInterval=30
zimbraPrefForwardReplyInOriginalFormat=false
zimbraFeatureConversationsEnabled=true
zimbraPrefDedupeMessagesSentToSelf=dedupeNone
zimbraFeatureComposeInNewWindowEnabled=true
zimbraFeatureOpenMailInNewWindowEnabled=true
zimbraPrefDisplayExternalImages=true
zimbraFeatureFiltersEnabled=true
zimbraPrefForwardIncludeOriginalText=includeBody
zimbraPrefGroupMailBy=message
zimbraFeatureIdentitiesEnabled=true
zimbraPrefMailInitialSearch=in:inbox
zimbraFeatureInitialSearchPreferenceEnabled=true
zimbraMailAlias=
zimbraPrefMailForwardingAddress=null
zimbraFeatureMailForwardingEnabled=true
zimbraFeatureMailForwardingInFiltersEnabled=true
zimbraPrefFromAddress=
zimbraMailMessageLifetime=0
zimbraPrefInboxReadLifetime=0
zimbraPrefInboxUnreadLifetime=0
zimbraPrefJunkLifetime=0
zimbraMailSpamLifetime=30d
zimbraPrefSentLifetime=0
zimbraPrefTrashLifetime=0
zimbraMailTrashLifetime=30d
zimbraPrefMailLocalDeliveryDisabled=null
zimbraPrefMailSoundsEnabled=false
zimbraPrefMailFlashIcon=false
zimbraPrefMailFlashTitle=false
zimbraFeatureMailPriorityEnabled=true
zimbraPrefMarkMsgRead=0
zimbraPrefComposeInNewWindow=true
zimbraPrefNewMailNotificationAddress=null
zimbraPrefNewMailNotificationEnabled=null
zimbraFeatureNewMailNotificationEnabled=true
zimbraPrefOpenMailInNewWindow=false
zimbraPrefMailItemsPerPage=50
zimbraPop3Enabled=null
zimbraPrefPop3DownloadSince=null
zimbraPrefReadingPaneEnabled=false
zimbraPrefReplyIncludeOriginalText=includeBody
zimbraPrefForwardReplyPrefixChar=>
zimbraPrefReplyToAddress=
zimbraPrefReplyToEnabled=null
zimbraPrefSaveToSent=true
zimbraPrefSentMailFolder=sent
zimbraPrefShowFragments=true
zimbraPrefMailSignature= Regis Bauer Gerente de TI (51)3027-2633
zimbraPrefMailSignatureEnabled=null
zimbraPrefMailSignatureStyle=internet
zimbraPrefOutOfOfficeFromDate=null
zimbraPrefOutOfOfficeReply=null
zimbraPrefOutOfOfficeReplyEnabled=null
zimbraFeatureOutOfOfficeReplyEnabled=true
zimbraPrefOutOfOfficeUntilDate=null
zimbraPrefAutoAddAddressEnabled=true
zimbraPrefContactsPerPage=25
zimbraPrefContactsInitialView=list
zimbraPrefGalAutoCompleteEnabled=true
zimbraContactMaxNumEntries=10000
zimbraFeatureNewAddrBookEnabled=true
zimbraPrefCalendarAlwaysShowMiniCal=true
zimbraPrefCalendarFirstDayOfWeek=0
zimbraPrefCalendarReminderSoundsEnabled=true
zimbraPrefCalendarReminderFlashTitle=true
zimbraPrefCalendarApptReminderWarningTime=5
zimbraPrefUseTimeZoneListInCalendar=false
zimbraPrefCalendarUseQuickAdd=true
zimbraPrefCalendarInitialView=workWeek
zimbraPrefDeleteInviteOnReply=true
zimbraPrefIMSoundsEnabled=true
zimbraPrefIMFlashIcon=true
zimbraPrefIMFlashTitle=true
zimbraPrefIMInstantNotify=true
zimbraPrefIMAutoLogin=false
zimbraPrefIMNotifyPresence=true
zimbraPrefIMNotifyStatus=true
zimbraPrefIMLogChats=true
zimbraPrefIMReportIdle=true
zimbraPrefIMIdleTimeout=10
zimbraPrefIMIdleStatus=away
zimbraPrefIMCustomStatusMessage=
---------------------END----------------------------


--------------------------------------------------------------------------------------------------------


FIREFOX
--------------------------------------------------------------------------------------------------------


PS: You can drag-drop this email onto Support Tool Zimlet to instantly compare version and preferences with your account.
-----------------------------------------------------
-- VERSION AND BROWSER DETAILS --
-----------------------------------------------------
zimbraCurrentVersion=5.0.14_GA_2850.RHEL5_64 20090303145145 20090303-1453 FOSS
browserUserAgent=Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
---------------------END----------------------------



-----------------------------------------------------
-- PREFERENCES DETAILS --
-----------------------------------------------------
zimbraFeatureZimbraAssistantEnabled=true
zimbraFeatureBriefcasesEnabled=true
zimbraFeatureCalendarEnabled=true
zimbraFeatureCalendarUpsellEnabled=false
zimbraFeatureCalendarUpsellURL=null
zimbraFeatureContactsEnabled=true
zimbraFeatureContactsUpsellEnabled=false
zimbraFeatureContactsUpsellURL=null
zimbraFeatureIMEnabled=true
zimbraFeatureImportExportFolderEnabled=null
zimbraFeatureMailEnabled=true
zimbraFeatureMailUpsellEnabled=false
zimbraFeatureMailUpsellURL=null
zimbraFeatureNotebookEnabled=true
zimbraFeatureOptionsEnabled=true
zimbraFeaturePortalEnabled=false
zimbraFeatureTasksEnabled=true
zimbraFeatureVoiceEnabled=false
zimbraFeatureVoiceUpsellEnabled=false
zimbraFeatureVoiceUpsellURL=null
zimbraAttachmentsBlocked=false
zimbraFeatureAdvancedSearchEnabled=true
zimbraFeatureChangePasswordEnabled=false
displayName=Regis Bauer
zimbraFeatureFlaggingEnabled=true
zimbraPrefFolderTreeOpen=true
zimbraFeatureGalAutoCompleteEnabled=true
zimbraFeatureGalEnabled=true
zimbraFeatureGroupCalendarEnabled=true
zimbraFeatureHtmlComposeEnabled=true
zimbraMailIdleSessionTimeout=0
zimbraFeatureImapDataSourceEnabled=true
zimbraFeatureInstantNotify=true
zimbraFeatureLocaleChangeEnabled=null
zimbraWebClientLoginURL=null
zimbraWebClientLogoutURL=null
zimbraMailMinPollingInterval=120
zimbraFeaturePop3DataSourceEnabled=false
zimbraPortalName=example
zimbraPasswordMaxLength=64
zimbraPasswordMinLength=6
zimbraMailQuota=314572800
zimbraFeatureSavedSearchesEnabled=true
zimbraPrefSearchTreeOpen=true
zimbraFeatureSharingEnabled=true
zimbraFeatureShortcutAliasesEnabled=true
zimbraFeatureSignaturesEnabled=true
zimbraFeatureSkinChangeEnabled=false
zimbraPrefTagTreeOpen=true
zimbraFeatureTaggingEnabled=true
zimbraFeatureViewInHtmlEnabled=false
zimbraFeatureWebSearchEnabled=true
zimbraId=031e4e10-3791-4ac6-9f6d-42438024170f
cn=Regis Bauer
rest=http://correio.aplub.com.br:80/home/regis.bauer@aplub.com.br
zimbraIsAdminAccount=null
zimbraIsDomainAdminAccount=null
zimbraWebClientAdminReference=null
zimbraPrefChildVisibleAccount=
zimbraPrefClientType=advanced
zimbraPrefComposeFormat=html
zimbraPrefHtmlEditorDefaultFontColor=#000000
zimbraPrefHtmlEditorDefaultFontFamily=Times New Roman
zimbraPrefHtmlEditorDefaultFontSize=12pt
zimbraPrefTimeZoneId=(GMT-03.00) Brasilia
zimbraPrefGalSearchEnabled=true
zimbraPrefListViewColumns=[object Object]
zimbraPrefLocale=null
zimbraPrefShowSelectionCheckbox=true
zimbraPrefMailPollingInterval=300
zimbraFeatureMailPollingIntervalPreferenceEnabled= true
zimbraPrefIncludeSpamInSearch=false
zimbraPrefIncludeTrashInSearch=false
zimbraPrefShortcuts=null
zimbraPrefShowSearchString=false
zimbraSignatureMaxNumEntries=20
zimbraSignatureMinNumEntries=1
zimbraPrefSkin=beach
zimbraPrefUseKeyboardShortcuts=true
zimbraPrefMessageViewHtmlPreferred=true
zimbraPrefWarnOnExit=true
zimbraPrefZimletTreeOpen=true
zimbraMailSignatureMaxLength=1024
zimbraAllowAnyFromAddress=false
zimbraAllowFromAddress=
zimbraPrefAutoSaveDraftInterval=30
zimbraPrefForwardReplyInOriginalFormat=false
zimbraFeatureConversationsEnabled=true
zimbraPrefDedupeMessagesSentToSelf=dedupeNone
zimbraFeatureComposeInNewWindowEnabled=true
zimbraFeatureOpenMailInNewWindowEnabled=true
zimbraPrefDisplayExternalImages=true
zimbraFeatureFiltersEnabled=true
zimbraPrefForwardIncludeOriginalText=includeBody
zimbraPrefGroupMailBy=message
zimbraFeatureIdentitiesEnabled=true
zimbraPrefMailInitialSearch=in:inbox
zimbraFeatureInitialSearchPreferenceEnabled=true
zimbraMailAlias=
zimbraPrefMailForwardingAddress=null
zimbraFeatureMailForwardingEnabled=true
zimbraFeatureMailForwardingInFiltersEnabled=true
zimbraPrefFromAddress=
zimbraMailMessageLifetime=0
zimbraPrefInboxReadLifetime=0
zimbraPrefInboxUnreadLifetime=0
zimbraPrefJunkLifetime=0
zimbraMailSpamLifetime=30d
zimbraPrefSentLifetime=0
zimbraPrefTrashLifetime=0
zimbraMailTrashLifetime=30d
zimbraPrefMailLocalDeliveryDisabled=null
zimbraPrefMailSoundsEnabled=false
zimbraPrefMailFlashIcon=false
zimbraPrefMailFlashTitle=false
zimbraFeatureMailPriorityEnabled=true
zimbraPrefMarkMsgRead=0
zimbraPrefComposeInNewWindow=true
zimbraPrefNewMailNotificationAddress=null
zimbraPrefNewMailNotificationEnabled=null
zimbraFeatureNewMailNotificationEnabled=true
zimbraPrefOpenMailInNewWindow=false
zimbraPrefMailItemsPerPage=50
zimbraPop3Enabled=null
zimbraPrefPop3DownloadSince=null
zimbraPrefReadingPaneEnabled=false
zimbraPrefReplyIncludeOriginalText=includeBody
zimbraPrefForwardReplyPrefixChar=>
zimbraPrefReplyToAddress=
zimbraPrefReplyToEnabled=null
zimbraPrefSaveToSent=true
zimbraPrefSentMailFolder=sent
zimbraPrefShowFragments=true
zimbraPrefMailSignature= Regis Bauer Gerente de TI (51)3027-2633
zimbraPrefMailSignatureEnabled=null
zimbraPrefMailSignatureStyle=internet
zimbraPrefOutOfOfficeFromDate=null
zimbraPrefOutOfOfficeReply=null
zimbraPrefOutOfOfficeReplyEnabled=null
zimbraFeatureOutOfOfficeReplyEnabled=true
zimbraPrefOutOfOfficeUntilDate=null
zimbraPrefAutoAddAddressEnabled=true
zimbraPrefContactsPerPage=25
zimbraPrefContactsInitialView=list
zimbraPrefGalAutoCompleteEnabled=true
zimbraContactMaxNumEntries=10000
zimbraFeatureNewAddrBookEnabled=true
zimbraPrefCalendarAlwaysShowMiniCal=true
zimbraPrefCalendarFirstDayOfWeek=0
zimbraPrefCalendarReminderSoundsEnabled=true
zimbraPrefCalendarReminderFlashTitle=true
zimbraPrefCalendarApptReminderWarningTime=5
zimbraPrefUseTimeZoneListInCalendar=false
zimbraPrefCalendarUseQuickAdd=true
zimbraPrefCalendarInitialView=workWeek
zimbraPrefDeleteInviteOnReply=true
zimbraPrefIMSoundsEnabled=true
zimbraPrefIMFlashIcon=true
zimbraPrefIMFlashTitle=true
zimbraPrefIMInstantNotify=true
zimbraPrefIMAutoLogin=false
zimbraPrefIMNotifyPresence=true
zimbraPrefIMNotifyStatus=true
zimbraPrefIMLogChats=true
zimbraPrefIMReportIdle=true
zimbraPrefIMIdleTimeout=10
zimbraPrefIMIdleStatus=away
zimbraPrefIMCustomStatusMessage=
---------------------END----------------------------
Attached Images
File Type: jpg error_zimbra.jpg (57.2 KB, 238 views)
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  #2 (permalink)  
Old 04-20-2009, 02:00 PM
Active Member
 
Posts: 37
Default

I'm having the same problem ...

Anybody has any sugestion ?

Thanks ...
Rômulo Giordani Boschetti
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  #3 (permalink)  
Old 04-22-2009, 08:29 AM
New Member
 
Posts: 4
Default

Up

Anyone?! This is a very important issue for me to solve.
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  #4 (permalink)  
Old 04-22-2009, 10:55 AM
Moderator
 
Posts: 872
Default

Are you sure this is a Zimbra issue? Have you tested by trying to download any PowerPoint files from the web? What version of M$ Office are you running? Have you installed all Office updates? I don't really work with PowerPoint files that often, but I've found with other Office documents (Word, Excel) when using IE, if you click on the actual file name in Zimbra it opens another browser window, with what I'll call an "embedded version" of Word/Excel, that doesn't really give you the full functionality of the program. What's the downside of just using the Download link? IE should prompt you with the option to Open the file, so it's not like you have to actually save the file somewhere.
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  #5 (permalink)  
Old 04-24-2009, 11:28 AM
Starter Member
 
Posts: 2
Default I'm having the same problem ...

I'm having the same problem ...

The problem occur with .ppt in Internet Explorer in any version !!!

The problem occur in many workstations in local network and in external network.


In the picture i put the circle in the link with problem...
Attached Images
File Type: jpg Figura1.jpg (96.8 KB, 207 views)
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  #6 (permalink)  
Old 04-27-2009, 05:19 PM
New Member
 
Posts: 4
Default

Quote:
Originally Posted by soxfan View Post
Are you sure this is a Zimbra issue? Have you tested by trying to download any PowerPoint files from the web? What version of M$ Office are you running? Have you installed all Office updates? I don't really work with PowerPoint files that often, but I've found with other Office documents (Word, Excel) when using IE, if you click on the actual file name in Zimbra it opens another browser window, with what I'll call an "embedded version" of Word/Excel, that doesn't really give you the full functionality of the program. What's the downside of just using the Download link? IE should prompt you with the option to Open the file, so it's not like you have to actually save the file somewhere.
Soxfan, hi.

I tryed downloading the file from the web and the file is ok. It happens to ALL .ppt files that we receive by e-mail. The versions of MS Office installed are Office XP, Office 2000, Office 2003 and Office 2007

The major downside is that we`re dealing with USERS (aka normal people) not system administrators... I'm used to click on the download file... but the slightest change that you do in a interface that a lot of normal people use and the yell a lot. We removed the "delete" text from side of the trash can icon, a lot of people complained that we have removed the button.

And also... Zimbra should open the file. I believe this is a bug that is somehow affecting our version in our enviroment.

Can anyone help?

Regards,

Pedro Corá
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  #7 (permalink)  
Old 05-04-2009, 07:22 AM
Active Member
 
Posts: 37
Default

Anybody has any sugestion ?

Thanks ...
Rômulo Giordani Boschetti
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  #8 (permalink)  
Old 05-11-2009, 06:09 AM
New Member
 
Posts: 4
Question

Anyone?

I still need help with this and nobody is helping!
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