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Thread: [SOLVED] postfix/postqueue fatal: Queue report unavailable - mail system is down

  1. #1
    tempusfugit is offline Intermediate Member
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    Exclamation [SOLVED] postfix/postqueue fatal: Queue report unavailable - mail system is down

    Hi All!

    I need help - recently started getting these messages in zimbra.log:

    Apr 1 11:14:36 pixserver zmmailboxdmgr[22488]: status OK
    Apr 1 11:15:00 pixserver postfix/postqueue[22525]: fatal: Queue report unavailable - mail system is down
    Apr 1 11:15:30 pixserver postfix/postqueue[22535]: fatal: Queue report unavailable - mail system is down
    Apr 1 11:15:46 pixserver zmmailboxdmgr[22790]: status requested
    Apr 1 11:15:46 pixserver zmmailboxdmgr[22790]: status OK
    Apr 1 11:15:47 pixserver zmmailboxdmgr[22846]: status requested
    Apr 1 11:15:47 pixserver zmmailboxdmgr[22846]: status OK
    Apr 1 11:16:00 pixserver postfix/postqueue[22883]: fatal: Queue report unavailable - mail system is down
    Apr 1 11:16:03 pixserver zmmailboxdmgr[23028]: status requested
    Apr 1 11:16:03 pixserver zmmailboxdmgr[23028]: status OK

    However, all services are running:
    zimbra@pixserver:~$ zmcontrol status
    Host mail.#####.net
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

    The only clue that I have is that everything was operational until Ubuntu released an openssl (0.9.8g-4ubuntu3.5) update a few days ago. I applied that update, and the server stopped sending mail the next day. I did a reinstall/upgrade, but that did not cure the issue.

    Any help would be most appreciated!

  2. #2
    tempusfugit is offline Intermediate Member
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    Default More info

    Here's extract from mail.log, right around the time I rebooted:

    Mar 31 19:46:05 pixserver zmmailboxdmgr[5631]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Mar 31 19:46:05 pixserver zmmailboxdmgr[5631]: assuming no other instance is running
    Mar 31 19:46:05 pixserver zmmailboxdmgr[5631]: no manager process is running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7057]: status requested
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7057]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7057]: assuming no other instance is running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7057]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7057]: assuming no other instance is running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7057]: no manager process is running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7064]: start requested
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7064]: checking if another instance of manager is already running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7064]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7064]: assuming no other instance is running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7064]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7064]: assuming no other instance is running
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7065]: wrote manager pid 7065 to /opt/zimbra/log/zmmailboxd_manager.pid
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7066]: wrote java pid 7066 to /opt/zimbra/log/zmmailboxd_java.pid
    Mar 31 19:46:58 pixserver zmmailboxdmgr[7065]: manager started mailboxd/JVM with pid 7066
    Mar 31 19:47:30 pixserver postfix/postqueue[7650]: fatal: Queue report unavailable - mail system is down
    Mar 31 19:47:52 pixserver zmmailboxdmgr[7934]: status requested
    Mar 31 19:47:52 pixserver zmmailboxdmgr[7934]: status OK
    Mar 31 19:47:53 pixserver zmmailboxdmgr[7990]: status requested
    Mar 31 19:47:53 pixserver zmmailboxdmgr[7990]: status OK
    Mar 31 19:48:00 pixserver postfix/postqueue[8024]: fatal: Queue report unavailable - mail system is down
    Mar 31 19:48:03 pixserver zmmailboxdmgr[8173]: status requested

  3. #3
    tempusfugit is offline Intermediate Member
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    Default etc...

    I've sifted through the forums for several hours, but to no avail. I'm sure my DNS is configured correctly, and I've verified that no other MTA is installed. As I stated, it was operational until this openssl update was applied last night - I verified this on the phone with the user.

    Would appreciate any assistance soon - user is considering scrapping the system and going with their ISP's mail system.

    zimbra@pixserver:~$ zmcontrol -v
    Release 5.0.14_GA_2850.UBUNTU8 UBUNTU8 FOSS edition

    zimbra@pixserver:~$ netstat -luntp | grep 25
    (Not all processes could be identified, non-owned process info
    will not be shown, you would have to be root to see it all.)
    tcp6 0 0 :::7025 :::* LISTEN -

    zimbra@pixserver:~$ dpkg -l | grep postfix
    zimbra@pixserver:~$

  4. #4
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    Stop ZCS and then check to make sure all processes have indeed stopped
    Code:
    ps aux | grep zimbra
    if not then kill them off nicely. Leave a couple of minutes to ensure all the sockets have been released. Then try starting again.

  5. #5
    tempusfugit is offline Intermediate Member
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    Default results:

    Thanks for the reply!

    zimbra@pixserver:~$ zmcontrol stop
    Host mail.extremexposures.net
    Stopping stats...Done
    Stopping mta...Done
    Stopping spell...Done
    Stopping snmp...Done
    Stopping archiving...Done
    Stopping antivirus...Done
    Stopping antispam...Done
    Stopping imapproxy...Done
    Stopping mailbox...Done
    Stopping logger...Done
    Stopping ldap...Done
    zimbra@pixserver:~$ ps aux | grep zimbra
    zimbra 692 0.0 0.0 2364 924 pts/0 R+ 07:20 0:00 ps aux
    zimbra 693 0.0 0.0 1784 536 pts/0 R+ 07:20 0:00 grep zimbra
    zimbra 32523 0.0 0.1 7136 1924 pts/0 S 07:19 0:00 su - zimbra
    zimbra 32524 0.0 0.1 4624 2024 pts/0 R 07:19 0:00 -su
    zimbra@pixserver:~$ zmcontrol start
    Host mail.extremexposures.net
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.
    zimbra@pixserver:~$


    I'm adding the following output also:

    zimbra@pixserver:~$ ps -u zimbra
    PID TTY TIME CMD
    758 ? 00:00:00 slapd
    1131 pts/0 00:00:00 mysqld_safe
    1137 pts/0 00:00:00 logswatch
    1177 pts/0 00:00:00 mysqld
    1179 pts/0 00:00:00 perl
    1190 pts/0 00:00:00 zmlogger
    1298 pts/0 00:00:00 zmmtaconfig
    1312 pts/0 00:00:00 mysqld_safe
    1421 pts/0 00:00:00 mysqld
    2347 ? 00:00:05 java
    2394 ? 00:00:00 amavisd
    2427 pts/0 00:00:00 freshclam
    2434 ? 00:00:00 amavisd
    2435 ? 00:00:00 amavisd
    2436 ? 00:00:00 amavisd
    2437 ? 00:00:00 amavisd
    2438 ? 00:00:00 amavisd
    2439 ? 00:00:00 amavisd
    2440 ? 00:00:00 amavisd
    2441 ? 00:00:00 amavisd
    2442 ? 00:00:00 amavisd
    2443 ? 00:00:00 amavisd
    2474 ? 00:00:00 clamd
    2481 pts/0 00:00:00 swatch
    2492 pts/0 00:00:00 perl
    2493 ? 00:00:00 httpd
    2494 ? 00:00:00 httpd
    2495 ? 00:00:00 httpd
    2498 ? 00:00:00 httpd
    2500 ? 00:00:00 httpd
    2502 ? 00:00:00 httpd
    2557 ? 00:00:00 saslauthd
    2558 ? 00:00:00 saslauthd
    2560 ? 00:00:00 saslauthd
    2563 ? 00:00:00 saslauthd
    2564 ? 00:00:00 saslauthd
    2622 pts/0 00:00:00 zmstat-proc
    2624 pts/0 00:00:00 zmstat-cpu
    2627 pts/0 00:00:00 zmstat-vm
    2633 pts/0 00:00:00 zmstat-fd
    2635 pts/0 00:00:00 zmstat-mysql
    2639 pts/0 00:00:00 zmstat-mtaqueue
    2879 pts/0 00:00:00 vmstat
    3287 pts/0 00:00:00 ps
    32523 pts/0 00:00:00 su
    32524 pts/0 00:00:00 bash


    zimbra@pixserver:~$ netstat -luntp
    (Not all processes could be identified, non-owned process info
    will not be shown, you would have to be root to see it all.)
    Active Internet connections (only servers)
    Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
    tcp 0 0 0.0.0.0:7780 0.0.0.0:* LISTEN 2493/httpd
    tcp 0 0 192.168.0.5:389 0.0.0.0:* LISTEN -
    tcp 0 0 127.0.1.1:389 0.0.0.0:* LISTEN -
    tcp 0 0 127.0.0.1:10024 0.0.0.0:* LISTEN 2394/amavisd (maste
    tcp 0 0 127.0.0.1:7306 0.0.0.0:* LISTEN 1421/mysqld
    tcp 0 0 127.0.0.1:7307 0.0.0.0:* LISTEN 1177/mysqld
    tcp 0 0 0.0.0.0:139 0.0.0.0:* LISTEN -
    tcp 0 0 0.0.0.0:3310 0.0.0.0:* LISTEN 2474/clamd
    tcp 0 0 0.0.0.0:53 0.0.0.0:* LISTEN -
    tcp 0 0 0.0.0.0:631 0.0.0.0:* LISTEN -
    tcp 0 0 0.0.0.0:445 0.0.0.0:* LISTEN -
    tcp6 0 0 :::7072 :::* LISTEN -
    tcp6 0 0 :::7777 :::* LISTEN -
    tcp6 0 0 :::993 :::* LISTEN -
    tcp6 0 0 :::9443 :::* LISTEN -
    tcp6 0 0 :::995 :::* LISTEN -
    tcp6 0 0 :::5222 :::* LISTEN -
    tcp6 0 0 :::5223 :::* LISTEN -
    tcp6 0 0 :::7335 :::* LISTEN -
    tcp6 0 0 :::110 :::* LISTEN -
    tcp6 0 0 :::143 :::* LISTEN -
    tcp6 0 0 :::7025 :::* LISTEN -
    tcp6 0 0 :::5269 :::* LISTEN -
    tcp6 0 0 :::53 :::* LISTEN -
    tcp6 0 0 :::22 :::* LISTEN -
    tcp6 0 0 :::631 :::* LISTEN -
    tcp6 0 0 :::10015 :::* LISTEN -
    tcp6 0 0 :::7071 :::* LISTEN -
    udp 0 0 192.168.0.5:137 0.0.0.0:* -
    udp 0 0 0.0.0.0:137 0.0.0.0:* -
    udp 0 0 192.168.0.5:138 0.0.0.0:* -
    udp 0 0 0.0.0.0:138 0.0.0.0:* -
    udp 0 0 0.0.0.0:53 0.0.0.0:* -
    udp 0 0 0.0.0.0:68 0.0.0.0:* -
    udp 0 0 0.0.0.0:39386 0.0.0.0:* -
    udp 0 0 0.0.0.0:5353 0.0.0.0:* -
    udp 0 0 0.0.0.0:631 0.0.0.0:* -
    udp6 0 0 :::53 :::* -


    As you can see, there is nothing listening on port 25. Here's the last 20 lines of zimbra.log:

    zimbra@pixserver:~$ tail -n 20 /var/log/zimbra.log
    Apr 2 07:25:13 pixserver clamd[2474]: Reading databases from /opt/zimbra/data/clamav/db
    Apr 2 07:25:16 pixserver clamd[2474]: Database correctly reloaded (538289 signatures)
    Apr 2 07:25:26 pixserver zmmailboxdmgr[4144]: status requested
    Apr 2 07:25:26 pixserver zmmailboxdmgr[4144]: status OK
    Apr 2 07:25:27 pixserver zmmailboxdmgr[4200]: status requested
    Apr 2 07:25:27 pixserver zmmailboxdmgr[4200]: status OK
    Apr 2 07:25:30 pixserver postfix/postqueue[4237]: fatal: Queue report unavailable - mail system is down
    Apr 2 07:26:00 pixserver postfix/postqueue[4244]: fatal: Queue report unavailable - mail system is down
    Apr 2 07:26:03 pixserver zmmailboxdmgr[4394]: status requested
    Apr 2 07:26:03 pixserver zmmailboxdmgr[4394]: status OK
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: antispam: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: antivirus: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: ldap: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: logger: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: mailbox: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: mta: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: snmp: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: spell: Running
    Apr 2 07:26:04 pixserver zimbramon[4248]: 4248:info: 2009-04-02 07:26:01, STATUS: mail.extremexposures.net: stats: Running
    Apr 2 07:26:30 pixserver postfix/postqueue[4567]: fatal: Queue report unavailable - mail system is down

    As far as Zimbra seems to be concerned - it thinks the MTA is running. I was able to confirm with the user that everything was functioning the night of the 31st. I then applied these patches:

    root@pixserver:/home/les# cd /var/cache/apt/archives/
    root@pixserver:/var/cache/apt/archives# ls -latr
    <deleted extra>
    -rw-r--r-- 1 root root 2829630 2009-03-30 19:04 libssl0.9.8_0.9.8g-4ubuntu3.5_i386.deb
    -rw-r--r-- 1 root root 385420 2009-03-30 19:04 openssl_0.9.8g-4ubuntu3.5_i386.deb

    ..and rebooted the system. This is when it stopped sending/receiving mail. The web interfaces all continue to function.

    Thanks again for any direction you can give me - it's quite a puzzle to me right now.

  6. #6
    tempusfugit is offline Intermediate Member
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    Default Results

    See attachment - the message board software doesn't allow me to post all the contents.
    Attached Files Attached Files

  7. #7
    uxbod's Avatar
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    Default

    Hmmm, can you post the following please as the update may hosed something on the networking side
    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain mx
    dig yourdomain any
    host `hostname` <- note backticks and not single quotes
    su - zimbra
    postfix check

  8. #8
    tempusfugit is offline Intermediate Member
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    Default results:

    root@pixserver:/home/les# cat /etc/hosts
    127.0.0.1 localhost
    127.0.1.1 mail.extremexposures.net pixserver.localdomain pixserver
    192.168.0.5 mail.extremexposures.net mail
    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    root@pixserver:/home/les# cat /etc/resolv.conf
    nameserver 192.168.0.5
    nameserver 192.168.0.1
    root@pixserver:/home/les# dig mail.extremexposures.net mx

    ; <<>> DiG 9.4.2-P2 <<>> mail.extremexposures.net mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 17951
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;mail.extremexposures.net. IN MX

    ;; ANSWER SECTION:
    mail.extremexposures.net. 0 IN MX 50 mail.extremexposures.net.

    ;; ADDITIONAL SECTION:
    mail.extremexposures.net. 0 IN A 192.168.0.5
    mail.extremexposures.net. 0 IN A 127.0.1.1

    ;; Query time: 1 msec
    ;; SERVER: 192.168.0.5#53(192.168.0.5)
    ;; WHEN: Thu Apr 2 09:19:27 2009
    ;; MSG SIZE rcvd: 114

    root@pixserver:/home/les# dig mail.extremexposures.net any

    ; <<>> DiG 9.4.2-P2 <<>> mail.extremexposures.net any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46083
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;mail.extremexposures.net. IN ANY

    ;; ANSWER SECTION:
    mail.extremexposures.net. 0 IN A 127.0.1.1
    mail.extremexposures.net. 0 IN A 192.168.0.5
    mail.extremexposures.net. 0 IN MX 50 mail.extremexposures.net.

    ;; ADDITIONAL SECTION:
    mail.extremexposures.net. 0 IN A 192.168.0.5
    mail.extremexposures.net. 0 IN A 127.0.1.1

    ;; Query time: 0 msec
    ;; SERVER: 192.168.0.5#53(192.168.0.5)
    ;; WHEN: Thu Apr 2 09:19:42 2009
    ;; MSG SIZE rcvd: 146

    root@pixserver:/home/les# host `hostname`
    pixserver has address 127.0.1.1
    pixserver mail is handled by 0 mail.extremexposures.net.
    root@pixserver:/home/les# cat /etc/hostname
    pixserver
    root@pixserver:/home/les# su - zimbra
    zimbra@pixserver:~$ postfix check
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/main.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf.in


    I think I see where they may be going.

  9. #9
    tempusfugit is offline Intermediate Member
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    Default odd

    I set the permission to rootostfix on those files, but after a zmcontrol stop/start, they reset:
    root@pixserver:/opt/zimbra/postfix-2.4.7.5z/conf# su - zimbra
    zimbra@pixserver:~$ postfix check
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/main.cf
    postfix/postfix-script: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf

  10. #10
    tempusfugit is offline Intermediate Member
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    Default ie:

    -rw-r--r-- 1 zimbra zimbra 2.1K 2009-04-02 09:36 main.cf
    -rw-r--r-- 1 root postfix 18K 2008-11-17 20:32 main.cf.default
    -rw-r--r-- 1 root postfix 3.4K 2008-11-17 20:32 makedefs.out
    -r--r----- 1 zimbra zimbra 5.2K 2009-04-02 09:36 master.cf

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