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Thread: Wrong time shown on e-mails.

  1. #1
    nero is offline Member
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    Default Wrong time shown on e-mails.

    Hello all,

    I have a peculiar problem. A few of my users including myself have incorrect arrival time shown on zimbra e-mail for example, the e-mail time is shown 10:39 am instead of real time 11:39 am. The strange thing is, the rest of the users have correct real time shown on zimbra. I have check the zimbra preferences time and default timezone is correct. Windows time is also following the real time.

    So what could be wrong? thanks for any reply and ideas....
    Last edited by nero; 03-29-2009 at 07:52 PM.

  2. #2
    uxbod's Avatar
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    Are you able to post the headers and the relevant log entries from /var/log/zimbra.log ?

  3. #3
    nero is offline Member
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    Below is the log i can find for my e-mail account. I saw the timezone as EST +11:00 9:24 am following the correct real time, however my zimbra web ui still show at 8:24am.

    Code:
    Mar 31 09:24:52 mail postfix/smtpd[22779]: connect from mail.fdrive.com.au[192.168.50.251]
    Mar 31 09:24:52 mail postfix/smtpd[22779]: E01E226403BA: client=mail.fdrive.com.au[192.168.50.251]
    Mar 31 09:24:52 mail postfix/cleanup[22861]: E01E226403BA: message-id=<10394386.326021238451892612.JavaMail.root@zimbra>
    Mar 31 09:24:52 mail postfix/qmgr[5470]: E01E226403BA: from=<sysa@fdrive.com.au>, size=670, nrcpt=1 (queue active)
    Mar 31 09:24:52 mail postfix/smtpd[22779]: disconnect from mail.fdrive.com.au[192.168.50.251]
    Mar 31 09:24:53 mail amavis[15612]: (15612-07) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20090331T081949-15612: <sysa@fdrive.com.au> -> <admin@fdrive.com.au> SIZE=670 Received: from mail.fdrive.com.au ([127.0.0.1]) by localhost (mail.fdrive.com.au [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <admin@fdrive.com.au>; Tue, 31 Mar 2009 09:24:53 +1100 (EST)
    Mar 31 09:24:53 mail amavis[15612]: (15612-07) Checking: vSZaSt81yUH9 [192.168.50.251] <sysa@fdrive.com.au> -> <admin@fdrive.com.au>
    Mar 31 09:24:54 mail postfix/smtpd[22866]: connect from localhost.localdomain[127.0.0.1]
    Mar 31 09:24:54 mail postfix/smtpd[22866]: 210C026403E7: client=localhost.localdomain[127.0.0.1]
    Mar 31 09:24:54 mail postfix/cleanup[22861]: 210C026403E7: message-id=<10394386.326021238451892612.JavaMail.root@zimbra>
    Mar 31 09:24:54 mail postfix/qmgr[5470]: 210C026403E7: from=<sysa@fdrive.com.au>, size=1292, nrcpt=1 (queue active)
    Mar 31 09:24:54 mail postfix/smtpd[22866]: disconnect from localhost.localdomain[127.0.0.1]
    Mar 31 09:24:54 mail amavis[15612]: (15612-07) FWD via SMTP: <sysa@fdrive.com.au> -> <admin@fdrive.com.au>,BODY=7BIT 250 2.6.0 Ok, id=15612-07, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 210C026403E7
    Mar 31 09:24:54 mail amavis[15612]: (15612-07) Passed CLEAN, LOCAL [192.168.50.251] [192.168.50.251] <sysa@fdrive.com.au> -> <admin@fdrive.com.au>, Message-ID: <10394386.326021238451892612.JavaMail.root@zimbra>, mail_id: vSZaSt81yUH9, Hits: -1.375, size: 670, queued_as: 210C026403E7, 1204 ms
    Mar 31 09:24:54 mail postfix/smtp[22863]: E01E226403BA: to=<admin@fdrive.com.au>, relay=127.0.0.1[127.0.0.1]:10024, delay=1.3, delays=0.08/0/0/1.2, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 210C026403E7)
    Mar 31 09:24:54 mail postfix/qmgr[5470]: E01E226403BA: removed
    Mar 31 09:24:54 mail postfix/lmtp[22856]: 210C026403E7: to=<admin@fdrive.com.au>, relay=mail.fdrive.com.au[192.168.50.251]:7025, delay=0.34, delays=0.06/0/0/0.27, dsn=2.1.5, status=sent (250 2.1.5 OK)
    Mar 31 09:24:54 mail postfix/qmgr[5470]: 210C026403E7: removed
    By the way, is there other simpler way of getting the relevant headers and log entries in a proper format. I used nano to cut and paste to a text file and it does take some time... I am still newbie in linux and would like to have efficient way of extracting information. Thanks again for any input.
    Last edited by nero; 03-30-2009 at 04:31 PM.

  4. #4
    uxbod's Avatar
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    Default

    Okay, so in the web client what do you have set for Preferences -> General -> Default Timezone ?

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    nero is offline Member
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    I have set it as GMT +10 Canberra/Melbourne/Sdyney.

    However i found that when i use other PC to login zimbra the time is shown correctly. I check the timezone used, it shows GMT 1000 Auto detected. I change it to GMT +10:00 Canberra/Melbourne/Sdyney and it still shows the right mail arrival time.
    Last edited by nero; 04-01-2009 at 03:59 PM.

  6. #6
    nero is offline Member
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    Default Problem solved with end of daylight saving...

    Hello uxbod,

    Yesterday the daylight saving time end....and the wrong time on e-mails is now correct. The ones that was not affected by this problem is showing the correct time as well... So it seems to me this is more of a PC problem than zimbra problem... Though I still could not figure out how could this happen since the PC time and timezone on both windows and web UI is right. If you have any ideas or suggestions please share with me.

    nero

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    Hatrix is offline Translation Moderator
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    Default Related to browsers

    Quote Originally Posted by nero View Post
    Hello uxbod,

    Yesterday the daylight saving time end....and the wrong time on e-mails is now correct. The ones that was not affected by this problem is showing the correct time as well... So it seems to me this is more of a PC problem than zimbra problem... Though I still could not figure out how could this happen since the PC time and timezone on both windows and web UI is right. If you have any ideas or suggestions please share with me.

    nero
    Hello, i have the same problem, however, on my computer it's like this:

    If I open the web-interface with GoogleChrome, i get the wrong time.
    If I open the web-interface with firefox, i get the right time.

    We have right now summertime, which changes effectivly the time from UTC + 1 to UTC + 2. So the Timezone is set correctly, local and server time all is correct, but somehow the javascript interpreter inside the browser in google chrome has a display / calculation problem.

    I guess I will file a bug against chrome.

    Can you check which browsers (+versions) are doing the wrong thing in your organisation?

    best
    Ray

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