zimbra "freezes" when a certain user logs in.

[gruad23]

Our Zimbra runs fine. But there is one user that suddenly can only login with the standard interface. As soon as he tries to use the advanced Ajax-interface the page displays the initial "loading ..." and "If you are using a slow connection or an older computer, you may want to switch to the Standard (HTML) version." Thats it. The page stays like this forever. The use can click on the "Standard Version" and this works fine.

The problems occures with FireFox,Opera and IE under linux and windows.

The problems started when I added a bunch of new filterrules for this user using the zmmailbox-command, but maybe thats a coincidence. I deleted all the rules later but the problems consists. I restarted zimbra, I upgraded to newest 5.0.14 (including the database-integrity-checks) but it didnt help.

I quite stuck now, cause the zimbra-logs didnt show anything strange, but I've to admit that I'm quite new to zimbra and dont know which logs could be really relevant here and not even how to turn on extendend logging/debugging for this logs.

Any help on solving the problem or finding the problems in the logs greatly appreatiated
thnx

[ewilen]

You might try having the user export his account. (Preferences:Import/Export.) Then delete the account, recreate it, and have him import it.

Might want to do this on a dummy account first just to make sure all the types of data the user needs will be preserved. Based on looking at the UI for Import/Export, it seems that each of the six types of data will be preserved, but not necessarily preferences or filters.

[tobru]

Hi,

I have exactly the same problem.
A user could login without any problems until last week. Suddenly, the Ajax client does not load anymore (standard client works). I tried with several browsers on several systems, but had no success. Logging in with another user works without any problems. So it looks like this account has a problem...

Did anyone found a solution for that problem?

Thanks.
Regards,
Tobias

[uxbod]

Ask the user to login then check /opt/zimbra/log/mailbox.log to see if you are getting any error messages; it is possible a corrupt message.

[tobru]

I did that, here are the results:

User without problems:

2010-03-14 18:05:34,769 INFO  [btpool0-3://localhost/service/soap/AuthRequest] [oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - AuthRequest
2010-03-14 18:05:34,941 INFO  [btpool0-3://localhost/service/soap/AuthRequest] [oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - AuthRequest
2010-03-14 18:05:34,959 INFO  [btpool0-3://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
2010-03-14 18:05:34,977 INFO  [btpool0-3://localhost/service/soap/BatchRequest] [name=admin@domain.ch;mid=2;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - BatchRequest
2010-03-14 18:05:34,977 INFO  [btpool0-3://localhost/service/soap/BatchRequest] [name=admin@domain.ch;mid=2;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetInfoRequest
2010-03-14 18:05:35,035 INFO  [btpool0-3://localhost/service/soap/BatchRequest] [name=admin@domain.ch;mid=2;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - (batch) SearchRequest
2010-03-14 18:05:36,860 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - BatchRequest
2010-03-14 18:05:36,860 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetMailboxMetadataRequest
2010-03-14 18:05:38,453 INFO  [btpool0-1://webmail.domain.ch/service/soap/SearchRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - SearchRequest
2010-03-14 18:05:41,622 INFO  [btpool0-10://webmail.domain.ch/service/soap/SearchRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - SearchRequest
2010-03-14 18:05:47,136 INFO  [btpool0-10://webmail.domain.ch/service/soap/GetMiniCalRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - GetMiniCalRequest
2010-03-14 18:05:52,375 INFO  [btpool0-10://webmail.domain.ch/service/soap/SearchRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - SearchRequest
2010-03-14 18:06:00,143 INFO  [btpool0-10://webmail.domain.ch/service/soap/EndSessionRequest] [name=admin@domain.ch;mid=2;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - EndSessionRequest

User with problems:

2010-03-14 18:07:49,179 INFO  [btpool0-3://localhost/service/soap/AuthRequest] [oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - AuthRequest
2010-03-14 18:07:49,254 INFO  [btpool0-3://localhost/service/soap/AuthRequest] [oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - AuthRequest
2010-03-14 18:07:49,307 INFO  [btpool0-3://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
2010-03-14 18:07:49,325 INFO  [btpool0-3://localhost/service/soap/BatchRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - BatchRequest
2010-03-14 18:07:49,326 INFO  [btpool0-3://localhost/service/soap/BatchRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetInfoRequest
2010-03-14 18:07:49,550 INFO  [btpool0-3://localhost/service/soap/BatchRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - (batch) SearchRequest
2010-03-14 18:07:51,390 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=tobias@domain.ch;mid=3;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - BatchRequest
2010-03-14 18:07:51,390 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=tobias@domain.ch;mid=3;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetMailboxMetadataRequest
2010-03-14 18:07:52,779 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=webmaster@domain.ch;aname=tobias@domain.ch;mid=13;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - BatchRequest
2010-03-14 18:07:52,779 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=webmaster@domain.ch;aname=tobias@domain.ch;mid=13;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetInfoRequest
2010-03-14 18:07:52,954 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=webmaster@domain.ch;aname=tobias@domain.ch;mid=13;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetTagRequest
2010-03-14 18:07:52,955 INFO  [btpool0-13://webmail.domain.ch/service/soap/BatchRequest] [name=webmaster@domain.ch;aname=tobias@domain.ch;mid=13;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - (batch) GetFolderRequest
### Change to standard html client
2010-03-14 18:08:04,255 INFO  [btpool0-3://localhost/service/soap/AuthRequest] [oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - AuthRequest
2010-03-14 18:08:04,303 INFO  [btpool0-3://localhost/service/soap/GetInfoRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - GetInfoRequest
2010-03-14 18:08:04,448 INFO  [btpool0-3://localhost/service/soap/SearchRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - SearchRequest
2010-03-14 18:08:04,518 INFO  [btpool0-3://localhost/service/soap/GetInfoRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - GetInfoRequest
2010-03-14 18:08:04,631 INFO  [btpool0-3://localhost/service/soap/GetAvailableSkinsRequest] [name=tobias@domain.ch;mid=3;oip=10.0.0.71;ua=zclient/6.0.5_GA_2213.UBUNTU8;] soap - GetAvailableSkinsRequest
2010-03-14 18:08:04,640 INFO  [btpool0-3://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
2010-03-14 18:08:04,858 INFO  [btpool0-3://webmail.domain.ch/service/soap/EndSessionRequest] [name=tobias@domain.ch;mid=3;ip=10.0.0.71;ua=ZimbraWebClient - FF3.0 (Win)/6.0.5_GA_2213.UBUNTU8;] soap - EndSessionRequest
2010-03-14 18:08:09,105 INFO  [btpool0-13://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest

[tobru]

Problem solved...

A long time ago I followed this blog post to connect more than one account together: Mailboxes: Sharing vs. Relationships » Zimbra :: Blog

After checking the account with the troubles I saw that there were to attibutes, one without {}:

zimbra@server:~$ zmprov ga account@domain.ch | grep zimbraChildAccount
zimbraChildAccount: {d7871f7d-13a5-47d1-8f14-23139be09f0b}
zimbraChildAccount: d7871f7d-13a5-47d1-8f14-23139be09f0b

After removing the attribute without {}, the AJAX client works again.