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Thread: Genuine mail going to junk folder

  1. #1
    chandu is offline Elite Member
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    Default Genuine mail going to junk folder

    hi,

    One of our user's mails are going to anoth user's junk folder. details are as below which i got from "show original" option :

    ################################################## ##
    Return-Path: abc@example.com
    Received: from mail.example.com (LHLO example.com) (10.10.28.1) by example.com with
    LMTP; Tue, 17 Mar 2009 11:16:38 +0530 (IST)
    Received: from localhost (localhost.localdomain [127.0.0.1])
    by example.com (Postfix) with ESMTP id 31747D4A86
    for < abc@example.com >; Tue, 17 Mar 2009 11:16:38 +0530 (IST)
    X-Virus-Scanned: amavisd-new at mail. example.com
    X-Spam-Flag: YES
    X-Spam-Score: 7.158
    X-Spam-Level: *******
    X-Spam-Status: Yes, score=7.158 tagged_above=-10 required=6.6
    tests=[AWL=-1.710, BAYES_50=0.001, DATE_IN_FUTURE_12_24=2.189,
    HTML_MESSAGE=0.001, MISSING_SUBJECT=1.762, RCVD_IN_PBL=0.905,
    RCVD_IN_SORBS_DUL=0.877, RCVD_IN_XBL=3.033, RDNS_NONE=0.1]
    Received: from example.com ([127.0.0.1])
    by localhost (example.com [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id WAYDxMxuvnSb for < abc@example.com >;
    Tue, 17 Mar 2009 11:16:29 +0530 (IST)
    Received: from example cbc669ac08 (unknown [122.164.231.177])
    by example.com (Postfix) with ESMTP id 016D8D4A84
    for < abc@example.com >; Tue, 17 Mar 2009 11:16:28 +0530 (IST)
    Message-ID: <001c01c9a756$9a77d360$0201a8c0@examplecbc669ac0 8>
    From: "M.abc" < abc@example.com >
    To: < abc@example.com >
    Subject:
    Date: Tue, 17 Mar 2009 11:17:54 -1200
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
    boundary="----=_NextPart_000_0018_01C9A6F2.04BD6FB0"
    X-Priority: 3
    X-MSMail-Priority: Normal
    X-Mailer: Microsoft Outlook Express 6.00.2900.3138
    Disposition-Notification-To: "M.abc" < abc@example.com >
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350

    This is a multi-part message in MIME format.

    ------=_NextPart_000_0018_01C9A6F2.04BD6FB0
    Content-Type: multipart/alternative;
    boundary="----=_NextPart_001_0019_01C9A6F2.04BD6FB0"


    ------=_NextPart_001_0019_01C9A6F2.04BD6FB0
    Content-Type: text/plain;
    charset="iso-8859-1"
    Content-Transfer-Encoding: quoted-printable


    Thanks & Regards,=20

    M.abc |Sr.Manager - CBE | example |

    +91 93644 10005 | abc@example.com |Example Web Page =20

    =20


    ------=_NextPart_001_0019_01C9A6F2.04BD6FB0
    Content-Type: text/html;
    charset="iso-8859-1"
    Content-Transfer-Encoding: quoted-printable

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
    <HTML><HEAD>
    <META http-equiv=3DContent-Type content=3D"text/html; =
    charset=3Diso-8859-1">
    <META content=3D"MSHTML 6.00.2900.3492" name=3DGENERATOR>
    <STYLE></STYLE>
    </HEAD>
    <BODY bgColor=3D#ffffff>
    <DIV>&nbsp;</DIV>
    <DIV><FONT face=3DArial color=3D#000080 size=3D2>Thanks &amp; Regards, =
    </FONT></DIV>
    <DIV>&nbsp;</DIV>
    <DIV><FONT face=3DArial color=3D#000080 size=3D2>M.abc |Sr.Manager - =
    CBE | example=20
    |</FONT></DIV>
    <DIV>&nbsp;</DIV>
    <DIV><FONT face=3DArial color=3D#000080 size=3D2>+91 93644 10005 | <A=20
    href=3D"mailto: abc@example.com "> abc@example.com </A>&nbsp;
    |www. example.com =
    </FONT></DIV>
    <DIV>&nbsp;</DIV>
    <DIV><FONT face=3DArial color=3D#000080 size=3D2>&nbsp;</FONT></DIV>
    <DIV>&nbsp;</DIV>
    <DIV><FONT face=3DArial color=3D#000080 =
    size=3D2></FONT>&nbsp;</DIV></BODY></HTML>

    ------=_NextPart_001_0019_01C9A6F2.04BD6FB0--

    ------=_NextPart_000_0018_01C9A6F2.04BD6FB0
    Content-Type: text/x-vcard;
    name="M.abc.vcf"
    Content-Transfer-Encoding: 7bit
    Content-Disposition: attachment;
    filename="M.abc.vcf"

    BEGIN:VCARD
    VERSION:2.1
    N:;M.abc
    FN:M.abc
    EMAIL;PREF;INTERNET: abc@example.com
    REV:20090317T231754Z
    END:VCARD

    ------=_NextPart_000_0018_01C9A6F2.04BD6FB0--


    ################################################## #


    on server i have below settings :

    Spam checking settings :-
    Kill percent - 66
    Tag percent - 33

    Antivirus Settings
    Definitions update frequency (hrs) - 2
    "Block encrypted archives" is check marked

    ################################################## ##

    some of the mails of this specific user's are getting delivered properly but some of the mails are going to Junk folder...please suggest ..

    Thanks

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    Code:
    RCVD_IN_PBL=0.905,
    RCVD_IN_SORBS_DUL=0.877, RCVD_IN_XBL=3.033
    Check your external IP with a service like RBL Checker as you do not want to be listed !

  3. #3
    chandu is offline Elite Member
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    Default

    Hi uxbod...thanks for reply..


    I got PASS for all servers ...i think that is the desired output...isnt it ???

    Pls suggest.

  4. #4
    Jbrabander's Avatar
    Jbrabander is offline Elite Member
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    Default

    Well, if they'd put in a subject that would drop the score below 6.6. Might want to check the time on his computer and the mail server too since it's showing "Date in future".

  5. #5
    chandu is offline Elite Member
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    Hi Guys,

    Again our customer's genuine mails are going to junk folder ....pls lok at one of themails header :

    ################################################## ##

    Return-Path: user1@example.com
    Received: from mail.test.com(LHLO mail.test.com)
    (10.11.112.1) by mail.test.com with LMTP; Thu, 25 Feb 2010
    11:23:46 +0530 (IST)
    Received: from localhost (localhost.localdomain [127.0.0.1])
    by mail.test.com(Postfix) with ESMTP id 37F6D8D404C
    for <abc@test.com>; Thu, 25 Feb 2010 11:23:46 +0530 (IST)
    X-Virus-Scanned: amavisd-new at tcs-itontap.com
    X-Spam-Flag: YES
    X-Spam-Score: 6.823
    X-Spam-Level: ******
    X-Spam-Status: Yes, score=6.823 tagged_above=-10 required=6.6
    tests=[AWL=-0.898, BAYES_50=0.001, FH_DATE_PAST_20XX=3.188,
    HTML_MESSAGE=0.001, MSGID_MULTIPLE_AT=1.449, RCVD_IN_PBL=0.905,
    RDNS_NONE=0.1, SUBJ_ALL_CAPS=2.077]
    Received: from mail.test.com ([127.0.0.1])
    by localhost (mail.test.com [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id ZFgsuB3ecTWk for <abc@test.com>;
    Thu, 25 Feb 2010 11:23:41 +0530 (IST)
    Received: from smtpauth.bizmail(unknown [10.11.27.244])
    by mail.test.com(Postfix) with SMTP id 489378D404B
    for <abc@test.com>; Thu, 25 Feb 2010 11:23:41 +0530 (IST)
    Received: from [115.184.100.169] (helo=AdminPC)
    by smtpauth.bizmail.com with esmtpa (Exim 4.69 #5)
    id 1NkWfO-00043j-NK by authid <user1@example.com> with login; Thu, 25 Feb 2010 11:23:45 +0530
    From: "user1" <user1@example.com>
    To: <sefg@mail.com>
    Cc: "abc" <abc@test.com>,
    "cde<p2569076@rediffmail.com>
    References:
    In-Reply-To:
    Subject: RE: APROOVAL FOR SAMPELLING
    Date: Thu, 25 Feb 2010 11:23:35 +0530
    Message-ID: <000b01cab5de$e25b4580$a711d080$@b@example.com>
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----=_NextPart_000_000C_01CAB60C.FC138180"
    X-Mailer: Microsoft Office Outlook 12.0
    Thread-Index: AcqztP8snxl2jpLWTtKVZandGYKkWwCKZwhw
    Content-Language: en-in

    This is a multipart message in MIME format.

    ------=_NextPart_000_000C_01CAB60C.FC138180
    Content-Type: text/plain;
    charset="us-ascii"
    Content-Transfer-Encoding: 7bit

    ################################################## ##

    I gone through below links :

    local mail getting marked as spam?
    Spamassassin postfix authenticated users - Zimbra :: Wiki

    Please suggest. Do I need to upgrade my zimbra setup ? My version is zcs 5.0.13.
    Please help.


    Thanks

  6. #6
    veronica is offline Outstanding Member
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    Refer this post [SOLVED] FH_DATE_PAST_20XX - Spamassassin bug - incorrect tagging from Jan 1, 2010 on

    ubox already mentioned how to fix FH_DATE_PAST_20XX in couple of posts

  7. #7
    Baylink is offline Elite Member
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    Yeah; veronica's right: your problem is that since you're running an older Zimbra, you have a SpamAssassin that thinks mail with a 2010 date line is spammy.

    Alas, SA "fixed" this by pushing the date out to 2020; whether they'll "really" fix it remains to be seen.
    Jay R. Ashworth - ZCS 6.0.9CE/CentOS5 - St Pete FL US - Music - Blog - Photography - IANAL - IAAMA
    Try to Ask Questions The Smart Way -- you'll get better answers.

    Put your product and version in your profile/signature - All opinions strictly my own, even though I have an employer these days.
    If you [SOLVE] something, please tell everyone how for the archives
    And, please... read what people write, and answer the questions they asked, not the ones they didn't.

  8. #8
    Jbrabander's Avatar
    Jbrabander is offline Elite Member
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    I think they fixed that in the 6.0.5 version. (If I understood the Bugzilla post right)

    Of course SA will "fix" it...in about 10 years.

  9. #9
    chandu is offline Elite Member
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    Unhappy

    hi Jbrabander,

    Thanks for your reply. I have performed below changes on production server yesterday :

    ##################################################
    1. Add below entry in /opt/zimbra/conf/spamassassin/local.cf file

    score FH_DATE_PAST_20XX 0.0

    2. Edit /opt/zimbra/conf/spamassassin/72_active.cf

    from
    ...FH_DATE_PAST_20XX Date =~ /20[1-9][0-9]/ [if-unset: 2006]
    to
    ...FH_DATE_PAST_20XX Date =~ /20[2-9][0-9]/ [if-unset: 2006]

    3. reload zmantispamctl and zmamavisdctl

    ################################################

    But still user keep getting mails in junk folder of their own domain as well as another trusted domain....

    Please help.

    Thanks

  10. #10
    uxbod's Avatar
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    Please post the headers from one of the emails.

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