Network service error when importing Contacts

[zzzzsg]

Hi All

When I tried to import from a CSV contacts file (formattedt to Zimbra format), I got this error :
A network service error has occured

Can anybody help?

Thank you very much in anticipation.

Gui

Okay, I think I know what went wrong. My CSV format is wrong.


The error report:
msg - system failure: java.lang.NullPointerException
com.zimbra.cs.service.ServiceException: system failure: java.lang.NullPointerException
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:266)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NullPointerException
at com.zimbra.cs.service.formatter.ContactCSV.initFie lds(ContactCSV.java:440)
at com.zimbra.cs.service.formatter.ContactCSV.getCont actsInternal(ContactCSV.java:544)
at com.zimbra.cs.service.formatter.ContactCSV.getCont acts(ContactCSV.java:569)
at com.zimbra.cs.service.mail.ImportContacts.handle(I mportContacts.java:73)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
... 21 more

code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver

[rsharpe]

Do you have the headers as the first line in the CSV file?