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  #1 (permalink)  
Old 03-12-2009, 01:57 PM
Special Member
  
Posts: 108
Default [SOLVED] OSE SearchRequest error
Hi All!

Has been a while since posting here as Zimbra has been working so well!

I have a problem though. I recently restored Zimbra from backup following a corrupted memory chip problem.

Now when I try and search or use my saved searches I get the following error:

Code:
method:	SearchRequest
msg:	system failure: java.lang.NullPointerException
code:	service.FAILURE
detail:	soap:Receiver
trace:	btpool0-8:1236891164754:1d4675fe49910ec6
request:	

Body: {
  SearchRequest: {
    _jsns: "urn:zimbraMail",
    limit: 50,
    locale: {
      _content: "en_US"
     },
    offset: 0,
    query: "net",
    sortBy: "dateDesc",
    types: "conversation",
    tz: {
      id: "(GMT-08.00) Pacific Time (US & Canada)"
     }
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {
      _content: "james@[domain].com",
      by: "name"
     },
    authToken: "(removed)",
    format: {
      type: "js"
     },
    notify: {
      seq: 90
     },
    sessionId: {
      _content: 12,
      id: 12
     },
    userAgent: {
      name: "ZimbraWebClient - FF3.0 (Linux)",
      version: "5.0.13_GA_2791.RHEL4"
     }
   }
 }
I've tried rebuilding the index and clearing the cache but to no avail. Any ideas where I should be looking?

Thanks!
Last edited by jimbo; 03-13-2009 at 09:02 AM..
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  #2 (permalink)  
Old 03-18-2009, 11:11 AM
Special Member
  
Posts: 108
Default
bump

Anybody have an idea where I can start on this error?

Thanks!

jimbo
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  #3 (permalink)  
Old 03-19-2009, 12:05 AM
Zimbra Consultant & Moderator
  
Posts: 20,313
Default
Have a look in the log files and see what errors are thrown. Did you also run zmfixperms after you restored the /opt/zimbra directory? Did you also run an upgrade of Zimbra after doing the restore?

Please update your forum profile with the output of the following:

Code:
zmcontrol -v
__________________
Regards


Bill
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  #4 (permalink)  
Old 03-19-2009, 11:11 AM
Special Member
  
Posts: 108
Default
Thanks for the reply!

I did run zmfixperms after the restoration as well as running an upgrade to the latest version but no joy.

After reading the wiki entry about the log files I modified the /opt/zimbra/conf/log4j.properties.in file with the following:
Code:
log4j.logger.zimbra.soap=DEBUG
I don't see any errors thrown in /var/log/messages or /var/log/zimbra.log. Where should I be looking for these errors?

Thanks again for your help. It is MUCH appreciated!

I updated my profile to reflect my current version.
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  #5 (permalink)  
Old 03-19-2009, 11:53 AM
Special Member
  
Posts: 108
Default
OK, I found where the errors are being logged to (mailbox.log).

Here is the output when I try a search:
Code:
2009-03-19 11:49:48,266 DEBUG [btpool0-7] [name=james@[domain].com;mid=2;ip=127.0.0.1;ua=ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.RHEL4;] soap - SOAP request:
{
  "Body": {
    "SearchRequest": {
      "locale": {
        "_content": "en_US"
      },
      "types": "conversation",
      "limit": 50,
      "query": "test",
      "tz": {
        "id": "(GMT-08.00) Pacific Time (US & Canada)"
      },
      "sortBy": "dateDesc",
      "offset": 0,
      "_jsns": "urn:zimbraMail"
    }
  },
  "Header": {
    "context": {
      "userAgent": {
        "name": "ZimbraWebClient - FF3.0 (Win)",
        "version": "5.0.14_GA_2850.RHEL4"
      },
      "account": {
        "_content": "james@[domain].com",
        "by": "name"
      },
      "sessionId": {
        "_content": 113,
        "id": 113
      },
      "authToken": "(removed)",
      "format": {
        "type": "js"
      },
      "_jsns": "urn:zimbra"
    }
  },
  "_jsns": "urn:zimbraSoap"
}
2009-03-19 11:49:48,266 INFO  [btpool0-7] [name=james@[domain].com;mid=2;ip=127.0.0.1;ua=ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.RHEL4;] soap - SearchRequest
2009-03-19 11:49:48,267 WARN  [btpool0-7] [name=james@[domain].com;mid=2;ip=127.0.0.1;ua=ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.RHEL4;] SoapEngine - handler exception
java.lang.NullPointerException
	at com.zimbra.cs.index.ZimbraQuery$TextQuery.getQueryOperation(ZimbraQuery.java:1673)
	at com.zimbra.cs.index.ZimbraQuery$ParseTree$ThingNode.getQueryOperation(ZimbraQuery.java:2196)
	at com.zimbra.cs.index.ZimbraQuery.<init>(ZimbraQuery.java:2462)
	at com.zimbra.cs.index.MailboxIndex.search(MailboxIndex.java:143)
	at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java:3792)
	at com.zimbra.cs.service.mail.Search.doSearch(Search.java:136)
	at com.zimbra.cs.service.mail.Search.handle(Search.java:108)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.Server.handle(Server.java:313)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
2009-03-19 11:49:48,267 DEBUG [btpool0-7] [name=james@[domain].com;mid=2;ip=127.0.0.1;ua=ZimbraWebClient - FF3.0 (Win)/5.0.14_GA_2850.RHEL4;] soap - SOAP response: 
{
  "Body": {
    "Fault": {
      "Code": {
        "Value": "soap:Receiver"
      },
      "Reason": {
        "Text": "system failure: java.lang.NullPointerException"
      },
      "Detail": {
        "Error": {
          "Code": "service.FAILURE",
          "Trace": "btpool0-7:1237488588267:9ebcc3bc074296cb",
          "_jsns": "urn:zimbra"
        }
      }
    }
  },
  "Header": {
    "context": {
      "sessionId": [{
          "_content": "113",
          "id": "113"
        }],
      "change": {
        "token": 258525
      },
      "_jsns": "urn:zimbra"
    }
  },
  "_jsns": "urn:zimbraSoap"
}
Does this give any clues what is going on?

Thanks!
Last edited by jimbo; 03-19-2009 at 11:56 AM..
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  #6 (permalink)  
Old 03-27-2009, 12:02 PM
Special Member
  
Posts: 108
Default
bump... any ideas? Anybody?
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  #7 (permalink)  
Old 04-07-2009, 10:26 AM
Special Member
  
Posts: 108
Default
I still have not solved this one. All searches return errors.

I'm thinking that I need to overwrite portions of the install that might be bad with files from a new install. Without of course damaging the existing data.

If it is the searches that failing, where is the code for such things stored. I'm assuming it's the soap server that is having the issue.
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  #8 (permalink)  
Old 04-07-2009, 10:53 AM
Zimbra Consultant & Moderator
  
Posts: 20,313
Default
Is this a new install or an upgrade? Which version of Zimbra is this and which operating system? Post the output of the following commands (run on the Zimbra server):

Code:
cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain mx
dig yourdomain any
host `hostname` <- use backticks not single quotes
__________________
Regards


Bill
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  #9 (permalink)  
Old 04-08-2009, 03:13 PM
Special Member
  
Posts: 108
Default
This was an upgrade.

ZCS Version: Release 5.0.14_GA_2850.RHEL4_20090303132820 CentOS4 FOSS edition

/etc/hosts
Code:
root@srv1~# cat /etc/hosts
127.0.0.1		localhost.localdomain localhost
192.168.0.254	mail.simple-reliable.com srv1.simple-reliable.com srv1
/etc/resolv.conf
Code:
root@srv1~# cat /etc/resolv.conf
nameserver 192.168.0.254
dig simple-reliable.com mx
Code:
; <<>> DiG 9.2.4 <<>> simple-reliable.com mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40352
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;simple-reliable.com.		IN	MX

;; ANSWER SECTION:
simple-reliable.com.	10800	IN	MX	10 mail.simple-reliable.com.

;; AUTHORITY SECTION:
simple-reliable.com.	10800	IN	NS	dns.simple-reliable.com.

;; ADDITIONAL SECTION:
mail.simple-reliable.com. 10800	IN	A	192.168.0.254

;; Query time: 2 msec
;; SERVER: 192.168.0.254#53(192.168.0.254)
;; WHEN: Wed Apr  8 15:10:57 2009
;; MSG SIZE  rcvd: 92
Code:
root@srv1~# dig simple-reliable.com any

; <<>> DiG 9.2.4 <<>> simple-reliable.com any
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61533
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; QUESTION SECTION:
;simple-reliable.com.		IN	ANY

;; ANSWER SECTION:
simple-reliable.com.	10800	IN	MX	10 mail.simple-reliable.com.
simple-reliable.com.	10800	IN	SOA	simple-reliable.com. srv1.simple-reliable.com. 17 28800 7200 604800 10800
simple-reliable.com.	10800	IN	NS	dns.simple-reliable.com.
simple-reliable.com.	10800	IN	A	192.168.0.254

;; ADDITIONAL SECTION:
mail.simple-reliable.com. 10800	IN	A	192.168.0.254

;; Query time: 3 msec
;; SERVER: 192.168.0.254#53(192.168.0.254)
;; WHEN: Wed Apr  8 15:11:48 2009
;; MSG SIZE  rcvd: 149
host `hostname`
Code:
srv1.simple-reliable.com has address 192.168.0.254
Thanks!
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  #10 (permalink)  
Old 04-12-2009, 03:33 PM
Starter Member
  
Posts: 1
Default I*have the same problem
Hi,

I*have the same problem.

I*migrated a server with 12 domains and 200GB of e-mail data and now search in the e-mails, addressbook and calendar does not work

Any suggestions from zimbra gurus ?

Best regards.
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